I bought a Toshiba Tecra M2 used from someone on craigslist. (Won’t return my phone calls) When I tried to buy a startup replacement disk from Toshiba, I discovered to my horror that there was no serial number on the bottom of the computer and the serial number was also gone from the applications menu. The Toshiba people didn’t have any other ideas about how to find the serial number and taking it to a repair shop is way too expensive. Is there another way to find the serial number, and can I get any support if the computer was stolen? The XP Pro software has a virus that no one can locate and I need to reload everything for the computer to be useable again.
To the best of my knowledge, on Toshiba laptops you can find the serial number in two different places. The first place would be the sticker on the bottom of the laptop. The second location is the DMI string. Each Toshiba motherboard should be programmed with a DMI string and this string has information about the laptop (model name, part number and serial number). Unfortunately the utility for writing/reading the DMI string is not available for general public, only certified Toshiba technicians can access it. If you want to find the laptop serial number, you’ll have to go to an authorized Toshiba service center. If the serial number has been erased from the DMI string, I don’t know any other way to find it.
By the way, if the DMI sting has been programmed with a wrong model name you’ll get a “Wrong Machine” message when you boot the laptop from the recovery DVD and start the recovery process. I believe the utility for writing a correct model name into the DMI string is available for download (for some Toshiba models).