I started getting blue screen errors

posted in: Blue Screen Error | 34

Hi, I bought a Toshiba Satellite M55 about 4 months ago. Two months ago I started getting blue screen errors, and every time it would say it was my video driver. I sent it back to the manufacturer twice, they have replaced my hard drive and my motherboard. It worked fine for about a month, and then, of course, about two weeks after my warranty is up I started receiving the blue error screens again. I have tried almost everything possible to fix it myself. I was finally able to update the ATI driver from X200 to X1300, and it seems to be the best solution I have tried in that it will stay on for a day or two without it being turned off due to the blue error screen (before I was getting it nearly every half hour if I was able to get it to turn on in the first place). It will go through maybe a few hours of receiving blue screens constantly, and then it will be fine for another day or two before I receive anything again. I’ve tried updating my bios, but I cannot update it any higher than version 1.80.
Here is just some other information, just in case it helps. It seems to run fine in safe mode, and before I was able to update my video driver if I turned down the screen resolution and coloring it would stay on longer before getting the blue screens. Occasionally the screen will flicker and then simply black out, or it will just freeze all together. Occasionally I will get a blue screen but the computer will shut off within a second of it flashing on the screen and then it will automatically reboot without me having to do anything. After receiving the blue error screen and trying to reboot the system it will take several tries to get it to boot up and then stay on. I also had problems downloading the new driver even though I followed the instructions given to me (after uninstalling the old driver and then trying to install the new one I kept getting messages saying the download was not complete b/c I do not seem to have a VGA display), but after about a day or messing with it I was finally able to get it to download properly.
Any other suggestions on what the problem could be? It was suggested to me that it could simply be my video card, but I do not want to replace it until I know for sure that that is the problem.

Yep, it could be a failing video card, but unfortunately on this model the video card is integrated into the main board and if the video goes bad, you’ll have to replace the entire main board.
I think it also could be a failing memory module. Here are some points that made me think that way. You said that after Toshiba replaced the system board, you still getting the same blue screen errors. Is it right? In my opinion, it’s unlikely to get the same blue screen error with two different motherboards, so it could be not the system board (video card) problem. This model implements dynamically allocated shared graphic memory. What if a part of the memory that is allocated for the video memory is failing?
Here’s my suggestion. Download and run Memtest 86+ utility to test the laptop memory, make sure that the memory passes the test for a few times. Reseat the memory module, just remove it from the memory slot on the system board and put it back. If you have only one memory, most likely it’s installed into the slot located under the keyboard (step 13). You’ll have to remove the keyboard in order to reseat it. If you have two memory modules, remove them one by one and test the laptop after remove each module. If the memory installed in the slot A, try moving it into slot B. (it’s possible that one memory slot is bad and the laptop work fine if you use the second slot). That’s would be nice if you can find a spare memory for test.
Also, I would remove the modem and the wireless card and test the laptop without them.
I don’t think that’s a software problem, because you mentioned that sometimes the laptop will not boot at all. You still should be able to turn on the laptop and get a video on the screen even if the hard drive is completely blank or not installed at all.

34 Responses

  1. Mark Caldwell

    Hi. I have a Toshiba Satellite M35X-S329 laptop. I year ago I had a problem with the AC power supply so that it would not charge. Toshiba Thailand said they could not repair it here (under Int. warranty) so they had to send it to the states. It took six weeks to get back and they said they had to replace the mother board since the AC charge post was attached to it. Now one year later I am starting to have the same problem again where I have to play with the cord to get it to charge the battery. I can’t afford the time and money to send again to the states. Any suggestions?

  2. i have a problem with my toshiba laptop!!!
    when i turn it on it starts giving me continuous beep and does not boot!!!!only message that come on the screen is Toshiba.!!!i did try cd boot as well but didnt work for me!!! r_ravneet@yahoo.co.in

  3. Laptop Freak

    Mark,
    First of all make sure it’s not just a bad AC adapter cord. You’ll have to use a multimeter to check if the power cuts off when you wiggle the power cord close to the power plug. If it does, replace the adapter.
    If the jack is OK, then most likely it’s just a loose power jack on the system board. I have a couple posts on the other site that covers this problem and also gives you a possible solution. Check out these posts:
    Toshiba Satellite M35X and Satellite A75 power jack and battery charge problem
    Toshiba Satellite A75 failed power jack workaround

  4. Laptop Freak

    Ron,
    It could be a stuck key on the keyboard. You can remove the keyboard, start the laptop and see if the problem goes away. If the laptop will not beep on startup anymore, most likely the keyboard is your problem and you’ll have to replace it.
    I’ve created disassembly guides for some newer Toshiba laptops, you can use them to remove the keyboard (www.irisvista.com).

  5. I have an acer travelmate 280 which only displays a white screen. When connected to another monitor or projector all works well. Any help? Is there somewhere to go to get instructions to take the screen apart and check connections?

    Thanks,

    Kerry

  6. Laptop Freak

    Kerry,
    I think you might have a loose cable on the back of the LCD screen. I’ve seen it before of a few different models. If the video cable is not plugged in all the way down on the LCD screen, it turns white as soon as you start the laptop. I don’t have a disassembly guide for Acer computers, but I don’t think that it would be much different then taking apart Toshiba laptop display (www.irisvista.com).

  7. hi laptopfreak i wondered if i where to buy another ram card that is bigger than the 1 i already have (256 mb ddr ram)on my toshiba satellite A40 would i need to take the old ram card out and buy to of the same ram cards or could i still keep the 256 mb ddr ram card working with my new ram card (do you have any recommendations on 1gb ram card too or will this not work with my 256 ddr ram card).

  8. Laptop Freak

    Daniel,
    I don’t know exactly what configuration of Satellite A40 you have but according to Toshiba website all Satellite A40 notebooks should support up to 2 GB. Both memory slots are available for memory upgrades, so each memory slot will support up to 1GB. SlotA+SlotB=2GB maximum. If you already have one memory slot occupied with 256MB memory stick, you can leave it in there and install another memory stick (256MB or 512MB or 1GB) into the second slot. For example, if you have 256MB in the slot A and install 1GB module into the slot B your laptop will recognize 1.25GB.
    According to the specification the original RAM is PC2100. So you can buy another PC2100. You can also use PC2700 module, you shouldn’t have any problem. If you use a faster memory (PC2700 instead of PC2100) it will slow down and run at PC2100 speed.

  9. Ahmet Kalpak

    Yes, I had same problem with M55-S1001.. Besides the battery was faulty as well.. I think these machines are factory defect.. I bought mine on 31st of may 2006.. Did not have time to check it right a way so my warranty expired as well.. I tried to contact them via BBB they called me and told me that these machines were one of the best in market!!!! and they were all checked before they were released to market!!!! How come they did not know about this and faulty battery problem? I am sure Toshiba lacked on this M55-S1001, and sold them pretty cheap knowning the problem.. I would like to gether those who has problem with these defected Toshibas for a small court please join me.. I will post the pictures of the screen and communication with toshiba, BBB and other sources at groups.msn.com/toshibadefectcase
    Best regards, Ahmet

  10. Hey i just found this website and i’m hoping someone can help me.

    Just in this last day i’ve had 4 situations where my laptop just stops. By that I mean the music cuts out, the hard drive stops spinning and the screen goes black and I have to hold down the power button to turn it off and do a hard reboot.

    I’m pretty sure its a bluescreen (i’ve had lots before on my old laptop and other computers), but for some reason the bluescreen isn’t displaying my monitor is just cutting out instead and I get black nothing.

    Ever come across this situation before?

    In the meantime i’ve tried disabling various hardware (like my external hdd) to see if it stops. So far nothings worked. It happens about 30 minutes after booting into windows (give or take maybe 15), and each time its happened i’ve been doing someting different, Usually just web browsing and msn.

    By the way the laptop is a new acer aspire 5100, i’ve had it about a month. Any help would be greatly appreciated.

    Regards

    James

  11. Laptop Freak

    James,
    Make sure the CPU fan spins, you should see the fan from the intake on the bottom of the laptop. It’s possible that the laptop overheats. Run memory test, you can use Memtest86+ utility.

  12. Christine Hebert

    I bought a new Toshiba Satellite M55-S3293 laptop in November 2005. It worked great for all of 2 months. Then one day, I was watching a DVD and all of a sudden the screen went blank. I turned it off and now it doesn’t work. When I turn it on, I get “PXE-E61 Media Test Failure, check cable”……I called Toshiba as it was still under warranty. They had me do a bunch of stuff and couldn’t figure out what was wrong, so they had me send it to them saying most likely the hard drive had failed. I took it to a UPS Store, watched them pack it up safely. A week later, I got it back from Toshiba with a bunch of white sticky stuff on the keyboard and a letter saying it was liquid damage and not covered under warranty. This laptop has NEVER been anywhere near liquid and never in a hot or humid environment. The only thing I have ever done is clean the keyboard with “canned air”. Any ideas? The recovery disk just loops and doesn’t actually do anything. Any help would be appreciated. I paid “too much” money to just toss it, but wondering if it will be worth it to take it somewhere to fix it? Thanks!

  13. Laptop Freak

    Christine Hebert,
    If the laptop was working fine, you didn’t make any changes in the BIOS and suddenly you start getting “PXE-E61 Media Test Failure, check cable” on startup, then most likely you have a failed hard drive. You’ll have to replace the hard drive and reinstall the operating system from the recovery DVD. For more information check out this post. If you have to replace the keyboard, you’ll find disassembly instruction here. Follow steps 1, 6, 7, 8, 9.

  14. I have a problem with my PC.
    I don’t know if anyone can help me but it’s an HP Pavilion and it has some sort of glitch, much like the ones described as the “blue screen” problems.
    But mine does not have any lines down the monitor, and everything seems to work fine except that my whole screen has a blue tint to it. Everything that is supposed to be black looks blue.
    I know it’s not the monitor because i bought a new one and it does the same thing. I also installed a new graphics card, but I doubt thats the problem because this started before that.
    In fact right after I got the computer the first time I remember the problem starting was when I had downloaded a screen saver. Everything worked fine but then after it had been on the screen one night I went to the computer and the whole screen was tinted blue.
    Every now and then it works for a while…20 or 30 min. but then just goes blue.
    There’s no error messages either so I have no idea where to start.
    Can anyone help me???

  15. Laptop Freak

    Cheryl,
    Maybe your computer overheats? Open up the case and take a look on the motherboard. Do you see a lot of dust bunnies? Blow off the motherboard and test again.

  16. alejandro

    hi!
    i have a real big problem with a toshiba satellite M55. it is again the blue screen error. Occasionally the screen will flicker and then simply black out, or it will just freeze all together. I change the hard drive and it doesn´t work either. in technical support, suggest to me change the motherboard, but i dont know if its the correct next step. i think this toshiba model is wrong anyway, so i afraid toshiba has stolen me !!!

  17. “hi!
    i have a real big problem with a toshiba satellite M55. it is again the blue screen error. Occasionally the screen will flicker and then simply black out, or it will just freeze all together. I change the hard drive and it doesn´t work either. in technical support, suggest to me change the motherboard, but i dont know if its the correct next step. i think this toshiba model is wrong anyway, so i afraid toshiba has stolen me !!! ”

    Hi
    I have the same laptop… same problem. It happens even if i push or try to move the computer.

  18. I bought my Toshiba Satellite M55-S1001 Sep. 2006. After 3 months, just the warranty expired, my laptop had the exact same problems, that is the screen will flicker and then simply black out. I tried various methods to fix it, but failed. I think this laptop has some technical problems.

  19. did anyone fix the m55 s1001 blue screen problem.

  20. Deanne

    You helped me fix my wireless problem (thank you for that!) but I have another issue.

    Sometimes randomly while my Toshiba Satellite A215 is on, I get a blue screen that has a couple paragraphs about “If you have gotten this error before, yadda yadda” and the screen lasts about 3 seconds and the computer refreshes immediately and starts up normal. What I can tell is that the error message is “DRIVER_IRQL_NOT_LESS_OR_EQUAL”. Do you have any idea what this might mean?

    Thanks,
    Deanne

  21. Laptop Freak

    Deanne,

    Sometimes randomly while my Toshiba Satellite A215 is on, I get a blue screen that has a couple paragraphs about “If you have gotten this error before, yadda yadda” and the screen lasts about 3 seconds and the computer refreshes immediately and starts up normal. What I can tell is that the error message is “DRIVER_IRQL_NOT_LESS_OR_EQUAL”. Do you have any idea what this might mean?

    It’s hard to tell. Could be software or hardware related problem. It’s really hart to troubleshoot intermittent BSOD errors.
    Here are some things to try.
    1. Updated the BIOS to the latest version.
    2. Try reinstalling original factory software.
    3. Run memory test.
    4. Run hard drive test.

  22. peter

    Hello,
    I purchased a Toshiba satellite, P100 and after 2 years of use it is now constantly restarting after I get a blue screen. Everytime even in safe mode. It may give me around 10 minutes sometimes more but always restart automatically after a blue screen appears. sometimes the error says: page_ fault_area and sometimes a memory stop error and so I re-install windows ( I have done that multiple times already) As I am installing the Operating System it still gives a blue screen on the installation of windows XP. The blue comes and goes at random. Sometimes I can open programs and after a few seconds the programs shuts down by itself. I am really desperate here. Do you have any suggestions.

  23. go-to-hell

    I got my Toshiba A200 from PC-World and after some days it got a red screen when booting saying i have no file called ntskornl.exe and it rebooted but it gone on 2 times a week. My laptop OS was Microsoft Vista Ulimate and my video driver was ATI Radeon 9550/9506 that is my first one i had 2 my other one was Cirrus Logic X64D

  24. so I bought norton virus cuz my comp detected viruses but it was outta date now I restarted my computer how it intructed nd I goes to a blue screen for 2 seconds nd reboots nd it repeats the processe idk what to do can sum1 help me please!!

  25. Allen Carbon

    I have the similar problem to the guy. When i turn the computer on normally, it would reach just before the login screen until it would go into a blue screen. At first i thought it was a virus because i could log into safe mode fine. so i wiped the whole computer and it seemed to run completely fine up until it started giving me the screen again.
    So i was just wondering… is there a less depressing answer than sending it back to the manufacturer? I live in New zealand at the moment, and the manufacturer is all the way up in Germany. literally halfway around the world. It would require time and money that i dont really have.

    thanks

  26. help!

    I have a Toshiba A215

    about a week ago, i think i might have downloaded something that messed with my laptop. my virus protection recently expired so i dont know if thats it.
    i can log on, but in 2 or 3 seconds it goes to “the blue screen” and reboots. i can get on safe mode just fine. someone told me i should buy a restoring cd and restore it? would that be my only option??

  27. I Have An Acer ASpire 5315

    each time i turn the laptop on it getts to the windows loading screen then the screen turns blue with white writing i am unable to read the writing as it then turns off within one scecond off apperaing

    any sugestions

    thanks BBHN

  28. ineedhelp

    i have a toshiba m65 notebook computer. yesterday i went to turn it on and it goes to a blue screen that says ‘a problem has been detected and windows has been shut down to prevent damage….i have tried the recovery disc but nothing happens when i run the disc…please help

  29. Sujit Shakya

    Hi I am suffering from the appearance of blue screen on my laptop regularly. I bought Toshiba satellite L510 and start getting the problem from the time I bought it. I have complained to the customer care center and they replaced me a laptop of same modal. Both the laptop shows the same problem. I again complained about it. After being analysis of the laptop they found that it was the driver problem. Actually my laptop contains intel core i3 and they are installing the driver of intel core 2 duo. They fixed it and told me that now the blue screen will not appear again. But the blue screen again appear after an hour I started it.
    Can I have some suggestion from You…

  30. Fahad Raza Khan (Buckan)

    Hi,
    If some has blue screen error, they may have not even one reason like, when they start to load Windows 2000/XP/*.* and in between they show you blue screen error, that means your computer might infected with different virouses, If exalty show you chkdsk/F on the blue screen. (Ans: Load any bootable disk after prompt E:\> or ” what ever your disk drive comes after f:, G: or ?” you scan you hard drive with the aommand Chkdsk with f swithch means fixs errors on the disk)and your operating system is good to go another things related to your hardware like confliction with drivers,hardware part not properly functining, properly not plugin or version or vol. etc.

  31. Fahad Raza Khan (Buckan)

    Due to blue screen your totally lost every one gives you different advises, What my personal exp was; blue screen 1st opt is also shown up on column 30 but before that you have to backup ur data, if its not possiable then remove ur hard drive from ur laptop and put as a slave into another laptop or PC/system.
    I ‘ll share with you more practical experiences….(Ans: Some of these are really tinny things but if you’r performing these steps you must got better output step 2: Blower your system + ur power supply with this air step 3: Clean ur motherboard,ram,heatsink and mostly capisitorz on board, Step 4: Take tooth brush with IP=Iso propide or thinner and clean it all the above mention hardware instead off power supply then again blower till dry. you can find the result 4sure.

  32. A friend of mine has a Toshiba satellite m55-1001 experiencing lockups, crashing upon after a few minutes of boot and the “blue screen of death,” while getting e-mail or watching a dvd… I also noticed the onboard fan would only come on when it boots…how strange. So, I thought of cracking open the case and take a look. I also decided to check to see if there was enough Heat-transfer greese between the heatpipe and cpu. There was way too much. So I added the correct amount, cleaned the fan and all the logic board’s connections and she runs really cool and fast… whew.

  33. Fahad Raza Khan

    This will apply only on Win2000-pro./XP/Vista only:

    On the above comment, I trying to tell you the most of the Desktop/Laptop related hardware have dust problem at least 45% percent problem will be solved, just to clean it….

    Second thing I wants to share with you that the blue screen error is two kinds of error:

    1- You can solved on board dust issues…..50%
    2- When you see the blue screen, its says CHKDSK/F
    It means that your indexing is disturb, for example:

    When ever you read the book you got index on a front page,
    heading by heading book will give you the direction to follow this chapter on this page…just like the same as above….

    How to resolve that issue: simply run on your command prompt chkdsk/f c:/

    after scanning this switch help you to remove your blue screen error and fixed all related problems…

    If you can’t perform this task: Plug out your hard drive from this effected system and treat like a slave to any other desktop or laptop (find out the proper connector or usb convert able connector)and then scan with above instruction or any antivirus applying other for more better results.

  34. Fahad Raza Khan

    Don’t forget to check your hardware, there is possibility some hardware doesn’t work or fits improper way into the slot …..

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