I started getting blue screen errors

posted in: Blue Screen Error | 34

Hi, I bought a Toshiba Satellite M55 about 4 months ago. Two months ago I started getting blue screen errors, and every time it would say it was my video driver. I sent it back to the manufacturer twice, they have replaced my hard drive and my motherboard. It worked fine for about a month, and then, of course, about two weeks after my warranty is up I started receiving the blue error screens again. I have tried almost everything possible to fix it myself. I was finally able to update the ATI driver from X200 to X1300, and it seems to be the best solution I have tried in that it will stay on for a day or two without it being turned off due to the blue error screen (before I was getting it nearly every half hour if I was able to get it to turn on in the first place). It will go through maybe a few hours of receiving blue screens constantly, and then it will be fine for another day or two before I receive anything again. I’ve tried updating my bios, but I cannot update it any higher than version 1.80.
Here is just some other information, just in case it helps. It seems to run fine in safe mode, and before I was able to update my video driver if I turned down the screen resolution and coloring it would stay on longer before getting the blue screens. Occasionally the screen will flicker and then simply black out, or it will just freeze all together. Occasionally I will get a blue screen but the computer will shut off within a second of it flashing on the screen and then it will automatically reboot without me having to do anything. After receiving the blue error screen and trying to reboot the system it will take several tries to get it to boot up and then stay on. I also had problems downloading the new driver even though I followed the instructions given to me (after uninstalling the old driver and then trying to install the new one I kept getting messages saying the download was not complete b/c I do not seem to have a VGA display), but after about a day or messing with it I was finally able to get it to download properly.
Any other suggestions on what the problem could be? It was suggested to me that it could simply be my video card, but I do not want to replace it until I know for sure that that is the problem.

Yep, it could be a failing video card, but unfortunately on this model the video card is integrated into the main board and if the video goes bad, you’ll have to replace the entire main board.
I think it also could be a failing memory module. Here are some points that made me think that way. You said that after Toshiba replaced the system board, you still getting the same blue screen errors. Is it right? In my opinion, it’s unlikely to get the same blue screen error with two different motherboards, so it could be not the system board (video card) problem. This model implements dynamically allocated shared graphic memory. What if a part of the memory that is allocated for the video memory is failing?
Here’s my suggestion. Download and run Memtest 86+ utility to test the laptop memory, make sure that the memory passes the test for a few times. Reseat the memory module, just remove it from the memory slot on the system board and put it back. If you have only one memory, most likely it’s installed into the slot located under the keyboard (step 13). You’ll have to remove the keyboard in order to reseat it. If you have two memory modules, remove them one by one and test the laptop after remove each module. If the memory installed in the slot A, try moving it into slot B. (it’s possible that one memory slot is bad and the laptop work fine if you use the second slot). That’s would be nice if you can find a spare memory for test.
Also, I would remove the modem and the wireless card and test the laptop without them.
I don’t think that’s a software problem, because you mentioned that sometimes the laptop will not boot at all. You still should be able to turn on the laptop and get a video on the screen even if the hard drive is completely blank or not installed at all.

34 Responses

  1. Hey i just found this website and i’m hoping someone can help me.

    Just in this last day i’ve had 4 situations where my laptop just stops. By that I mean the music cuts out, the hard drive stops spinning and the screen goes black and I have to hold down the power button to turn it off and do a hard reboot.

    I’m pretty sure its a bluescreen (i’ve had lots before on my old laptop and other computers), but for some reason the bluescreen isn’t displaying my monitor is just cutting out instead and I get black nothing.

    Ever come across this situation before?

    In the meantime i’ve tried disabling various hardware (like my external hdd) to see if it stops. So far nothings worked. It happens about 30 minutes after booting into windows (give or take maybe 15), and each time its happened i’ve been doing someting different, Usually just web browsing and msn.

    By the way the laptop is a new acer aspire 5100, i’ve had it about a month. Any help would be greatly appreciated.

    Regards

    James

  2. Ahmet Kalpak

    Yes, I had same problem with M55-S1001.. Besides the battery was faulty as well.. I think these machines are factory defect.. I bought mine on 31st of may 2006.. Did not have time to check it right a way so my warranty expired as well.. I tried to contact them via BBB they called me and told me that these machines were one of the best in market!!!! and they were all checked before they were released to market!!!! How come they did not know about this and faulty battery problem? I am sure Toshiba lacked on this M55-S1001, and sold them pretty cheap knowning the problem.. I would like to gether those who has problem with these defected Toshibas for a small court please join me.. I will post the pictures of the screen and communication with toshiba, BBB and other sources at groups.msn.com/toshibadefectcase
    Best regards, Ahmet

  3. Laptop Freak

    Daniel,
    I don’t know exactly what configuration of Satellite A40 you have but according to Toshiba website all Satellite A40 notebooks should support up to 2 GB. Both memory slots are available for memory upgrades, so each memory slot will support up to 1GB. SlotA+SlotB=2GB maximum. If you already have one memory slot occupied with 256MB memory stick, you can leave it in there and install another memory stick (256MB or 512MB or 1GB) into the second slot. For example, if you have 256MB in the slot A and install 1GB module into the slot B your laptop will recognize 1.25GB.
    According to the specification the original RAM is PC2100. So you can buy another PC2100. You can also use PC2700 module, you shouldn’t have any problem. If you use a faster memory (PC2700 instead of PC2100) it will slow down and run at PC2100 speed.

  4. hi laptopfreak i wondered if i where to buy another ram card that is bigger than the 1 i already have (256 mb ddr ram)on my toshiba satellite A40 would i need to take the old ram card out and buy to of the same ram cards or could i still keep the 256 mb ddr ram card working with my new ram card (do you have any recommendations on 1gb ram card too or will this not work with my 256 ddr ram card).

  5. Laptop Freak

    Kerry,
    I think you might have a loose cable on the back of the LCD screen. I’ve seen it before of a few different models. If the video cable is not plugged in all the way down on the LCD screen, it turns white as soon as you start the laptop. I don’t have a disassembly guide for Acer computers, but I don’t think that it would be much different then taking apart Toshiba laptop display (www.irisvista.com).

  6. I have an acer travelmate 280 which only displays a white screen. When connected to another monitor or projector all works well. Any help? Is there somewhere to go to get instructions to take the screen apart and check connections?

    Thanks,

    Kerry

  7. Laptop Freak

    Ron,
    It could be a stuck key on the keyboard. You can remove the keyboard, start the laptop and see if the problem goes away. If the laptop will not beep on startup anymore, most likely the keyboard is your problem and you’ll have to replace it.
    I’ve created disassembly guides for some newer Toshiba laptops, you can use them to remove the keyboard (www.irisvista.com).

  8. Laptop Freak

    Mark,
    First of all make sure it’s not just a bad AC adapter cord. You’ll have to use a multimeter to check if the power cuts off when you wiggle the power cord close to the power plug. If it does, replace the adapter.
    If the jack is OK, then most likely it’s just a loose power jack on the system board. I have a couple posts on the other site that covers this problem and also gives you a possible solution. Check out these posts:
    Toshiba Satellite M35X and Satellite A75 power jack and battery charge problem
    Toshiba Satellite A75 failed power jack workaround

  9. i have a problem with my toshiba laptop!!!
    when i turn it on it starts giving me continuous beep and does not boot!!!!only message that come on the screen is Toshiba.!!!i did try cd boot as well but didnt work for me!!! r_ravneet@yahoo.co.in

  10. Mark Caldwell

    Hi. I have a Toshiba Satellite M35X-S329 laptop. I year ago I had a problem with the AC power supply so that it would not charge. Toshiba Thailand said they could not repair it here (under Int. warranty) so they had to send it to the states. It took six weeks to get back and they said they had to replace the mother board since the AC charge post was attached to it. Now one year later I am starting to have the same problem again where I have to play with the cord to get it to charge the battery. I can’t afford the time and money to send again to the states. Any suggestions?

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