How to load original factory software on Toshiba?

posted in: Laptop Software | 169

How to use recovery CDs and load original software on my Toshiba laptop?

Most laptops are supplied with a recovery CD (sometimes more then one) or a recovery DVD disk. For some newer models you have to create a set of recovery CDs yourself by running special software preinstalled on your laptop. The recovery disk will help you to re-image the laptop hard drive back to original factory defaults. If you don’t have recovery CDs, then try to contact the manufacturer and buy it from them. A regular Toshiba recovery disk includes an operating system, some default software and all device drivers. When you re-image the drive, all personal data and all software you installed after you bought the laptop will be ERASED. Do not forget to back up all important files before you re-image the hard drive. You can transfer important files to another computer over the network, transfer them to an external hard drive or a USB flash drive, burn them on a CD, etc. It is very easy to re-image the drive. You have to insert the recovery media inside the optical drive and restart the laptop. Make sure to set the DVD/CD drive as a first boot device, so the laptop starts to boot from your recovery disk. After that just follow the wizard. For newer Toshiba laptops you can press F12 on startup to select the boot device. Re-imaging the hard drive takes in general 30-60 minutes.

169 Responses

  1. Micheal Willis

    I am restoring a business laptop that is no longer connected with the network. Is the process the same way?

  2. Jason Pearson

    I have a Toshiba A60 and I have tried to reload the factory software but this fails at about the 25% mark so I then tried to install a new copy of XP but I keep getting cannot load ntfs.sys or setupdd.exe or some other file like that. I have also tried to load emergency boot disk to chech the HDD which also fails I think that this might be a HDD problem what do you think?

  3. Laptop Freak

    Jason,
    I think it could be a memory related problem. Test the memory first, you can run Memtest 86+ utility. Toshiba Satellite A60 has one memory module integrated into the system board (cannot be removed or replaced) and this model also has one memory slot available for upgrades. If you have an extra memory module installed, remove it and try loading software again.
    If you have only onboard memory and it fails the test, you’ll have to replace the whole motherboard. I’ve seen tons of Satellite A60/A65 notebooks with failed onboard memory. I hope it’s not your problem.

  4. I have a Toshiba P25-S607, I believe my harddrive is crashing. Everything was/is very slow, I’m having a heck of a time trying to login and now my harddrive is making a lot of noise (wizzing, clicks, ect) I have managed to back-up my system using the XP back-up utility onto an USB harddrive, I think. It’s about 5 gigs. We’ll see if it works? I have not been able to properly test my harddrive because, I did not know what utility to use. Everthing I read seems to point to OEM and toshiba do not have any disc management software. I’ll attempt to use the Hitachi “Drive Fitness Test” and I’ll test my memory using “memtest 86+”, thanks to this site for the info.

    I have two questions:
    Can I upgrade to a larger harddrive (came with 60 gig), what’s the maximum?

    Can I use my recovery disc to restore my operating system onto my new harddrive (back to factory settings) without the original harddrive?

  5. Laptop Freak

    John,
    You can upgrade to a larger hard drive and 80GB, 100GB or 120GB drives should work without any problem. You don’t need the original hard drive to reload the laptop back to factory default. Just install a new drive, boot the laptop from the recovery DVD and follow the instructions on the screen.

  6. I am trying to replace the harddrive in my Toshiba and have a compatible drive from Dell. When I go to use the recovery CD’s they are not recognized and the installation fails. I consulted with a Toshiba dealer and they say that I should be able to use the drive, but cannot provide an explanation as to why I am having this problem. Any suggestions?

  7. Laptop Freak

    Per,
    Enter the BIOS setup (press Esc on startup) and check if it sees the hard drive. Can you see the hard drive listed in the BIOS? What do you mean by “recovery CD’s are not recognized”? Do you get any error messages or something unusual happens?

  8. Billy Strength

    I have new Toshiba A135-2306 laptop. It is one week old and has one annoying issue that I cannot solve. This is the Vista oeparating system so I don’t know if it is a software or hardware issue. The computer will not restart if selected from the shutdown menu. If I select shutdown, the computer shuts down normally. It even hibernates correctly and comes back correctly. If I select “restart” from the shutdown menu the computer shuts down normally and completely, and then powers back up. But the first Toshia screen, which gives the choice to go into the configuration screen, locks and that is where is stays. The F keys do nothing, as nothing else appears to do anything. I can hold down the power button and the computer will power back down and then if I power back up the computer comes up normally. This is only an irritation when I try to install software that requires a reboot. The reboot process is halted in this same manner. Hopefully I won’t have to use my recovery disks and start all over, but if that is the answer, then so be it. Any other ideas to resolve?
    Thanks,

  9. Laptop Freak

    Billy Strength,
    At this point it’s hard to guess if the problem is software of hardware related. Satellite A135 is pretty new model (I haven’t repaired it yet) and Windows Vista is new too. I think it’s just a software related issue. Check the BIOS version you have installed on this laptop. If it’s lower then version 1.10 (the only one version at this time), upgrade the BIOS. A
    If this problem is typical with this model, most likely it will be fixed with the next BIOS revision. I think there would be a lot of BIOS revisions because of Vista. :P

  10. Priscilla

    I have an HP-DV6000 laptop that is only a few months old. I have always gotten weekly notices of available software upgrades which used to download fine however recently the upgrades begin to download and then I get the message “download failed”.
    I recently had panda security installed and I think I have been having this problem ever since, but it could be just a coincidence. Any suggestions?
    Thanks!

  11. Hi
    I have Toshiba laptop M35X-S329. Recently authorised service provider replaced my mother board due to the DC jack issue. from that time when i reboot my laptop with the company given recovery DVD it is giving wrong machine error. I got the DMI updates from the service provider he asked me to reboot with that CD but my laptop is not recognising. Pls. let me know how i can update the DMI information with the serial no etc in my laptop.

    Thanks in advance
    Ramesh

  12. Laptop Freak

    Ramesh,
    You’ll have to take the laptop back to the authorized service provider so they can update the DMI string. This utility is available only for authorized technicians and you cannot download it from the website.

  13. Hi,

    Thanks for the response.

    The authorised service provider sent me the DMI string program through email as an attachment. He asked me to copy that files to CD and reboot my laptop from CD which i did, but my laptop is not rebooting from the CD instead it is just booting from Hard drive. I even changed the order of reboot and also gave F8 to select the booting selection, even after that i couldn’t able to. Any suggessions pls.

    Thank you very much.
    Ramesh

  14. Laptop Freak

    Ramesh,
    Most likely they sent you an ISO file and you have to burn it correctly in order to make this CD bootable. You’ll find instructions for burning ISO files on CD here.

  15. Help!
    I have a Sony Vaio PCG-FRV37 and just installed a ‘uxtheme.dll multipatcher’. I don’t know what happened, but I was trying to get a patch so I could get themes for the laptop. Well, the graphics driver reset to default VGA. Where can I find the download or update for the graphic driver? Thank you!

    -Lam

  16. Help!

    I have a Toshiba P25-S509, I’ve replace my harddrive, but when i turn it on, the screen is all black. I tried rebooting while pressing “C” or “F12″ or “esc” with the recovery disc in the cd-rom drive but none of it worked! What am i doing wrong? Please help. thanks.

  17. I have a toshiba satellite laptop and was trying to get all my files off of it. Now when I turn it on it says “Windows could not start because the following file is missing or corrupt:
    /Windows/system32/config/system
    You can attempt to repair the file by starting windows setup using the original setup cdrom. Select ‘r’ at the first screen to start repair.

    When I put in the recover CD it gives me 2 options:
    1. Recovery of Factory Default Software
    Recover to out-of-box state.
    2. Erase hard drive.
    When I choose 1. it asks me if I want it to delete hard drive partitions or not change them. I don’t know what to select. Please help. If there is any way I do not have to lose my data please let me know. Thanks.

  18. Hello. I have a toshiba tecra A2 with windows XP service pack 2 installed. I created the 3 recovery discs using the built in recovery disc creator and the 4th disc that contains the toshiba drivers. My computer refuses to boot from the recovery cd’s (I tried using each of the 4 cd’s first but no luck with any of them). I first attempted to get it to boot using the boot selection menu that first pops up when you turn on a toshiba computer. That did not work so I changed the BIOS settings such that the computer attempts to boot from the CD first. This also does not work. After the computer tries to boot from the cd it attempts to boot from the lan, then successfully boots from the hard drive (windows xp pro). I am trying to restore factory settings because my computer has become too cluttered etc. Any help would be appreciated.

  19. Alex Garabet

    Hi.

    So I have a Toshiba A135-4478. The ULEAD DVD MovieFactory for Toshiba is broken. I mean it don’t work. How can I do for restore it without loose or change my data on PC ?

    Thanks,
    Alex

  20. I have a Toshiba Satelite A135-S4827. While I am going through the steps for recovery it gives me this error Error: 10-FC12-0017. What does this mean? I have tried calling tech support but they haven’t been able to fix this for me. Could it be the discs or is my laptop completely messed up.

  21. Dear LEO,have u managed to fix the problem?I mhaving the same problem,well almost the same i get the message error:10-fc12-0241.
    let me know if u have come up with a solution

    thanks!

  22. i have the same 10-fc12-0017 error…

  23. Laptop Freak

    Leo, Eirini, Geek,
    Today I got a notebook and it has a similar error :) , I do not remember exactly the numbers but I think we are talking about the same error. By the way, it’s a Toshiba Satellite X205 notebook.
    This error in the same format XX-XX-XXXX and it appears when I’m running the restore disc. At this point I’m not sure what it is.
    My steps:
    1. I replaced the DVD drive and tried running the recovery disc after that. Same problem, I got the same error message running the first recovery disc.
    During the recovery process I noticed that one of the hard drives (this unit has two hard drives) is clicking. I assumed that one of the hard drives is bad.
    2. I replaced one of the hard drives, I assume the first one and started the recovery process again. The first disc loaded fine and I thought this issue was resolved but after I started the second disc I got the same error again!!!

    So, this problem is not related to the DVD drive and probably is not related to the hard drive. Not sure 100% because I didn’t replace both hard drives.
    That’s where I’m at.
    I left this laptop running memory test (Memtest86+) over the weekend. We’ll see.

  24. I did an extant search in forum on the web and managed to get no reply.People kept telling me that it was a problem with the laptop’s manufacture and not the recovery disk.
    I said ill try to do something else.Install Xp on it.
    The procedure was very smooth and had no problems.The laptop is sometimes slower but at least i can work.
    Keep this post going maybe someone of you will come with something up.

  25. Turns Off by itself

    I have Toshiba P25 , I backed up all my important files in to USB , Problem is I can reboot from CD, Laptop turns off , Please Help.

    I do not have any other computer to use . I have the recovery disk and does not let me to re image as I said system shuts down when get to booting.

  26. Laptop Freak

    Problem is I can reboot from CD, Laptop turns off

    The laptop shuts down right away or the recovery process works for a while and the laptop shuts down after some time?

  27. im having the same error 10-fc12-0241..
    is their any solution about this error?

  28. My Toshiba laptop was being infected my adware/spyware, so I decided to put in the recovery disc. I didn’t back up anything because I had nothing important on there. When I insert the first disc, it starts to recover, but at 13% it stops and tells me to insert “next media”. What is that? And when I have to cancel it I restart the computer and it says, NTLDR is missing CTRL+ALt+Del to restart. I restart it and the same thing appears. I have no idea what to do. Please help me…please. Thank you.

  29. By the way it is a Toshiba A100/A105 Series.

  30. Laptop Freak

    Tyler,
    The laptop is asking for the second recovery disc. You’ll find the second disc in the same case. Run the recover process again. The the laptop is asking for the next media, insert the second disc.

  31. Limadicto

    same problem! error 10-fc12-0017
    it´s a toshiba Satellite A135 S4467
    i need a solution…

  32. I put in the 2nd disc and after a few minutes, it pops it back out and says, please insert next media disc. I’m stumped.

  33. Chuck Willette

    I am also getting the 10-FC12-0017 error when I try to run the recovery disks on my Toshiba Satellite A135-S4527 laptop. Please help.

  34. I get the same error code (10-FC12-0017) on my A135-S4467. I get to the end of the 2nd recovery disk and BAM! It kicks out the disk and shuts down. Someone please help.

  35. Laptop Freak

    I get the same error code (10-FC12-0017) on my A135-S4467

    It looks like a lot of people are experiencing the same problem while running the recovery disc on Toshiba Satellite A135 series laptops.
    That’s weird that all of you are getting exactly the same error message.
    Is it possible that all these different laptops have exactly the same hardware failure? I doubt it.
    Here’s my guess. I think it’s possible that Toshiba accidentally issued a batch of defective recovery discs and that’s why a lot of people see the same error code. This is just a guess.
    I would call Toshiba and ask them to replace the recovery disc. I think it might help.
    If you find the solution please post it here.

  36. i have error code 10-FC12-0017 too. Can u help me ??Thanks alot

  37. same error 10-fc12-0017, replaced recovery disc, no improvement

    anyone else?

  38. My Toshiba A135/S2276 having error 10-FC12-0241 When recovering. Tried everything and could not figure out why. Please help! My drive is formatted etc.

    thanks

  39. Hi Everyone,

    Its now fixed. The problem was the RAM I had. For some reason the RAM (Kingston) was not being recognized. I removed 1 RAM and it worked

    Thanks

  40. I have the toshiba a135-s2276 laptop it has a 10-fc12-0241 code what do i do!!help

  41. Hi,

    I have a Satellite L25-s1216. I’m trying to recover it using the recovery DVD that came with the computer. I followed the instructions on the DVD case: popped in the DVD, shut down the computer, powered up the computer while pressing F12. I see the screen with 4 options and I chose CD/DVD. The instructions says the computer should reboot from the DVD after picking this option, but I only see a black screen. The DVD is attempting to be read but nothing happens at all. I repeated the process several times, but I get the same thing. Can you help please?

    Thanks in advance.

  42. Laptop Freak

    Charlie,
    1. Clean the recovery disc.
    2. Clean the DVD drive laser with alcohol wipe.
    3. Test the DVD drive with other bootable discs to find out if the drive can read them.
    I’ve published your question and some troubleshooting tips here:
    My Toshiba Satellite laptop cannot read recovery DVD disc.

  43. Jerry Arroyo

    m having the same error 10-fc12-0241..
    is their any solution about this error?

  44. I have a U305-S5107 laptop. One day all is fine, next day pc fails to boot up. No changes or updates had been made in between. The Startup Recovery process could not automatically repair the unknown problem. Now having the 10-fc12-0241 error trying to use the recovery disk. Running Windows Vista. Laptop is only 2 months old.

  45. wildmanv

    I am having the same error “10-fc12-0017″ and getting others errors in the same format XX-fcXX-XXXX.
    I have tried all kind of different recovery formats and nothing is working.
    Is this a toshiba problem or the recovery discs ?
    I’d like to know.

  46. wildmanv

    re- the phantom errors 10-fc12-0017 and so on.
    I just spoke with the Toshiba tech support person.
    The errors are hard drive errors according to her.
    Since my laptop is still under warranty I’m sending it to them for diagnostics and repair.
    They pay for the shipping and handling under the warranty agreement.
    BTW, I have the a205 s4577

  47. Laptop Freak

    I am having the same error “10-fc12-0017? and getting others errors in the same format XX-fcXX-XXXX.

    Yes, I think this error could be related to the hard drive failure.
    Last Friday I was troubleshooting a Toshiba laptop. I was getting XX-fcXX-XXXX error while running the restore disc. The error popped up on the second disc.
    So, I cleaned up the rescore discs and started the recovery process again. This time I was listening for the hard drive while running the restore and I got I nailed the problem. The hard drive was making repetitive clicking sounds right before the error message popped up. I ordered a new hard drive and I’ll try running the recovery discs after the hard drive is replaced.

  48. I too am having the similar 10-FC12-0241 problem – I’ve tried installing Windows XP to see if this would work, but it is not able to recognize any of the Hard Drive Drivers as well.

    Is there really any solution to this problem? Or is it more of an issue with how Toshiba’s Laptops integrate w/ Windows Vista…’cause honestly, Vista sucks in terms of stability and versatility

  49. Laptop Freak

    OK, I was getting this one 10-10fc-045D on a second restore CD. After I replaced the hard drive the error message was gone and I was able to finish up the recovery process.

  50. Thanks P Panl, For the fix on Error 10-FC12-0241.
    I took out my kingston memory and installed the original memory and ran the Recovery CD without any intruptions. Your information was better than the information I received from Toshiba support who told me it was a software issue or my recovery cd. Even after informing the toshiba support agent that windows stated there was an issue with the hardware which YOU correctly identify. Thank you so much.

  51. Dana Bessey

    Does anyone know where I can download ISO’s of the original Toshiba Tecra A8-AZ8312? This is my first look at Toshiba, Lenovo/IBM has downloadable Rescue CD ISO’s.

    I do have a legit license, I can not looking for that I just have to rebuild a laptop and don’t wanna have to use Vanilla Windows and then DL all the drivers.

    Thanks in Advance
    Dana

  52. i have the same problem with the toshiba laptop. 10-fc12-0017 , i think it is the hard drive because it stops when running the restore cds, but i not sure.
    the laptop is not mine but i want to help my friend and i told him that i would find information about the problem, if someone want to help us please write something. thanks for your help!

  53. Toshiba_Rulz

    P Panl Says:
    December 17th, 2007 at 1:41 pm
    Hi Everyone,

    Its now fixed. The problem was the RAM I had. For some reason the RAM (Kingston) was not being recognized. I removed 1 RAM and it worked

    Thanks

    ————–

    this is the most sensible post!!!
    NOW MY TOSHIBA LAPTOP is working!!!!
    fr some reason, the other 512MB kingston RAM that i added caused the 10-FC12-0241 error. i removed it and retained the pre-installed RAM (original when i bught my laptop).
    i just follow what you did P Panl!
    thank you!!!

  54. Wong Swee Hin

    I have some problem with my Toshiba satellite laptop. Toshiba service centre suggest i should reformat my disc. I have some questions. My hard disk has 2 partion, C and D. Can i use Toshiba recovery CD to restore my C drive to fatory default status without affecting the D drive?
    I have created a recovery CD few days after i bought the CD 2 years ago. Can i use this recovery CD to restore my C drive to status 2 years ago without affecting my D drive? If yes, what is the procedure?
    Thank you.

  55. I have a toshiba laptop with home edition and I need to install windows Xp pro but the problem is that it doesnt read any bootable cd with windows on it and also cant read some of the Dvds or Cds but it can read the recovery Cd that comes with the laptop.
    If some one can help i will be very Thankfull.

  56. Claudia

    Hi,

    First of all, thanks to all for posing here. The information on this page allowed me to hone in on the issue I was having.

    I had the 10-FC12-0241 error when attempting to get back to the out-of-the-box state of my Toshiba laptop. It turned out that I had upgraded the memory from 1G to 2G sometime earlier. I figured that maybe this ghosting software expected 1G. So I re-installed the 1G memory chips, and the recovery completed without problems. Once the system was back up, I reinstalled the 2G.

    I hope this helps.
    /Claudia

  57. lavaspiser69

    Wong Swee- yes just yous the recovery cds the c/ drive will only format and the d/ drive is the one you use when you first got your laptop home its the one with the language option its was 10g at first then when you pich english the rest of d/ drive deleted so alls thats left is what you picked hope it helped

  58. Hello everyone, i’m having a problem with Toshiba Satellite S509, original (notes:i never upgrade the memory,HDD size, i just changed the original DVD ROM to TEAC DVD ROM. My laptop was infected with viruses and spyware,i already backup all my data to another external USB Hard drive.Then i used the recovery DVD, after i check the bios,and set the 1st priority boot from CD ROM.but the recovery DVD is not working, i found my screen written

    PXE-E61: Media Test failure, check cable
    FXE-M0F: Exiting PXE ROM.
    Invalid partition table

    My 1st try : I thought there’s smthing wrong with my harddrive, i open the notebook case, and plug the Hard Drive into USB,and checked it from my PC,the Hard Drive is OK, infact, I can perform fully format (not Quick format) then i reattach back into the notebook,and retry the same procedure, But the command still shows the same,

    Invalid partition table

    My 2nd try : i take the notebook’s hard drive,then i delete the partition.Later i put it back, and this time i used Windows XP SP2 CD to boot it.And i still having the same error msg.

    I wonder who can help me out, i already working this problem 12 hours and cant find the solution,please smbody help me.

    THANX,

    L U N G

  59. Laptop Freak

    LUNG,

    PXE-E61: Media Test failure, check cable
    FXE-M0F: Exiting PXE ROM.
    Invalid partition table

    If you get this message, apparently the laptop is not booting from the DVD drive. Check again if the DVD drive is the first device in the boot order. Maybe you set it as the 1st device but didn’t save changes.
    Try this. Insert the recovery disc into the drive and restart the laptop. As soon as you see Toshiba logo on the screen, press F12 and you’ll get a list of drives. Using arrow keys select the DVD drive from the list and press Enter. The laptop should start booting from the recovery disc. Take a closer look at the DVD drive. Does it make any noises? Is the LED on the front of the drive is flashing?
    If you still get the same PXE-E61 message, apparently the drive is defective and the laptop is not booting from the recovery disc.
    Try cleaning the DVD drive lens with a cotton swap soaked in alcohol.

  60. Julian

    I own a Toshiba A205 – S4777 and my laptop won’t boot up. When I turn it on, it prompts me for my Bios password, as usual, I scan my fingerprint and it begins to start up but it just goes to a black screen with an arrow cursor on it and stay’s like that. If i try to start in safe mode, it loads a bunch of drivers and stops at the crcdisk.sys driver. I’ve tried using the recovery media but, whether i hold down “C” or press F12 and opt to boot from the DVD drive, it just says “windows is loading files” at the bottom of the screen and then ends up at the same black screen i mentioned earlier. Occasionally a blue screen flashes by, much too fast for me to read anything written on it, and the laptop restarts itself and hangs at the same black screen.

    I’ve completely run out of ideas and would really appreciate any help you can give me.

    Thanks,

    Julian.

  61. Laptop Freak

    Julian,

    I scan my fingerprint and it begins to start up but it just goes to a black screen with an arrow cursor on it and stay’s like that.

    I think it could be a bad hard drive. If the laptop is still under warranty, take it to the authorized repair center.

  62. LUNG

    to Laptop Freak : thanx for gving me the solution, but still wont work, and last try is… by using Windows XP SP 1st to boot from bios, it works and i can install all the apps from the driver,so i think the XP SP2 wont work on this notebook, maybe we have to use the SP1 since the original version also Windows XP SP1.I hope this information will help others who have same problem as i do.

    once again, i really like this forum.

    best regards,

    L U N G

  63. caesar

    i need be bios or toshiba satellite a205-s4577 please send to me

  64. Laptop Freak

    caesar,

    i need be bios or toshiba satellite a205-s4577

    You can download the latest version of BIOS from the Toshiba support website.

  65. I have a Toshiba A210 Series Laptop. I used the recovery cd to it and erased the hard drive files. After deletion i need to load a driver to restore my laptop. Where can i find the driver file?

  66. Laptop Freak

    Rey,
    You don’t have to load anything.
    All you have to do is this:
    1. Boot the laptop from the recovery disc.
    2. Select “Restore my laptop back to factory defaults” or something like that, I don’t remember the exact wording.
    3. Wait until it’s done.

  67. WenYen

    i HAVE A Toshiba A135-S2276.. and downgrade it to windows xp.. i installed the drivers for xp.. i was very happy back then but suddenly i inserted a flash disk on the usb and the windows doesnt recognized it.. later i have also a usb mouse and its working but yesterday i plug it and its not working now… I check on the device manager and it says UNKNOWN DEVICE.. I want to transfer the files i have in my usb so Pls Help Me With this Matter.. I tried the other ports and it the same .. It would be very much appreciated if you can help me with this.. thanks in advance..

  68. I’m trying to format my Toshiba P100 laptop with the recovery CD, but when I put it to boot from the CD, it goes to a black screen and at the bottom says “Loading disk image.” After the bar ends, my laptop reboots and goes right back to “Loading disk image.” Reboots and repeats, over and over. I tried loading it first, then removing the CD after it restarts but it just boots up Windows. What’s going on?

  69. I have the same annoying message I see has been posted for months on this thread. Toshiba Satellite U305 series laptop only 5 months old would not boot properly. Called tech support, they said since I couldn’t get into the advanced boot settings I had to use the Recovery disk and wipe everything out and start over. After crying for not backing up recently, I started with their factory provided disks. Disk 1 ran fine, about 5 minutes into disk 2 got error code: 10-FC12-045D. Called tech support back and they suggest it’s a bad recovery disk and they’ll send me a new one for s&h only fee of $45.00!! Are you kidding me! Anyone else dealt with this and paid the money? Shouldn’t this be part of the warranty? Thanks.

  70. rogelio gacela

    hi,
    i have a toshiba a205-s4577.i bought it w/a wrong recovery cd on it as it is the last unit on the display,when i came back and ask the dealer about the recovery sofware they wasnt able to find the correct one,i apreciated if u could help me to download or send it to me.pls help ive run out of idea.
    tnx,roger

  71. I am getting blue screen during booting process. I have tried to update bios but still it is not a solution. My laptop moddel is HP Pavillion dv6326us. Any one to help please.

  72. jepgijoe

    Hello

    I have a P25-S509 Toshiba and it will not boot from the CD/DVD Drive. I have tried multiple Disc none will boot. I thought it may be a bios issue but the problem is that you need a floppy or dvd to boot from and I have no floppy and the cd/dvd will not boot. Any help would be appriciated

  73. hi i have a toshiba sattelite p20 and when i went to clear my hd i used recovery cds and at cd 3 it stopped and told me i have a invalid partition table anything i can do from home or do i have to tsake it somewhere to be fixed please help

  74. Willie

    hi Laptop Freak,

    I am using Toshiba Satellite A60-S126. I tried to restore my laptop to the factory settings using the recovery disk. At the beginning, it has 2 options which are
    1) Recover to out-of-the-box state and
    2) Erase hard drive.

    I selected option 2 and it took 8 hours to complete. After it’s done, my laptop reboot and those two options were displayed again. Then I selected option 1 to reinstall the software and other stuff. When it got as far as about 15% or so during the installation, I keep getting an error:
    “Error 4EF000017… please click finish to retry” … I can’t escape the problem – any help?
    thanks in advance!

  75. Laptop Freak

    jepgijoe,

    I have a P25-S509 Toshiba and it will not boot from the CD/DVD Drive. I have tried multiple Disc none will boot.

    Apparently there is a problem with the drive itself. Satellite P25 optical drives are not very reliable. Does it work in Windows? Can you access the disc installed into the CD/DVD drive through My Computer?

  76. Laptop Freak

    Willie,

    Then I selected option 1 to reinstall the software and other stuff. When it got as far as about 15% or so during the installation, I keep getting an error:
    “Error 4EF000017… please click finish to retry” … I can’t escape the problem – any help?

    Make sure the recovery disc is clean. Try cleaning the optical drive laser with a cotton swab and alcohol.

  77. David Newman

    Thanks, had error 10-fc12-0241.
    after reading posts found that to recover laptop has
    to be in same config as from factory. Put original
    memory back in and recovered nicely. Now I wonder if original crashes and blocking updates could have been
    caused by PNY memory? I suspect Norton Sym garbaged some
    memory locations, it failed during update and then trouble started. Have had to reload Norton several times
    before this. Maybe Norton and Vista don’t like each
    other?
    Working now THANKS

  78. David Newman

    No it wasn’t Norton, it was PNY memory ICs.
    reinstalled them and started crashing and blue screen.
    It runs awfully slow with 512 MB of RAM, but it runs.

  79. Hi
    I have a laptop model: Hp Pavillion dv6326us. I am suffering with blue screen for long time now. It appers once I switch on the laptop only after being switched off for more than 1 hour during loading Windows (Vista) and error mesage disappears very fast I can’t even note down but when I keep on selecting start normally at least 3 times then it starts. I have tried to recover several times, replacing Hdd and Ram with new ones and install OS again but it doesn’t help. Please help me to get out from this annoying problem.

  80. important

    HELLO PLZ HELP ME
    HOW CAN I GET THE RECOVERY CD TO WORK ON A 2 PARTIONS HARD DRIVE
    THX

  81. Jonathan

    i have the similar problem with the error 10-fc12-0241, any I have changed my memory ram, and my toshiba revived in “toshiba recovery”

  82. I have an older model of the sony vaio. but my computer is having problems. so im trying to restore it to its original, factory-installed state by using the recovery disks. however, whenever i restart it with the startup disk, a message always pops up saying that it doesnt work due to my partition settings. What does that mean? what can i do about it?

  83. Laptop/Notebook: Toshiba Satellite A135-2246

    History: Downgraded from Vista Home to XP Pro, had to install generic drivers for devices to function with XP (this laptop was built exclusively for Vista), had problems with video drivers and regularly got blue screens of death.

    Decided to restore to Vista, heck an operable slow system is better than non-operable. At least drivers will be correct…

    – Insert Recovery Disk, try to recover… get a bunch of partition errors, erase hard disk, have to take out hard drive, put in my other pc, run compmgmt.msc, partition + format (30g on main partition), insert into laptop again, run recovery wizard, error again, had to do with the fact that I installed an additional gig of RAM, removed a gig of RAM, repeat recovery, recovers… in process of finishing, but can reinstall additional RAM later… do not get discouraged! this is an excellent forum! thank you

  84. How to use Disk Management
    http://support.microsoft.com/kb/309000/

    AMANDA’S NOTE: you DO (after backing up files) want to format the partitions.

  85. Hi,

    I have a Toshiba Sat A100. I load the recovery disks and it stops and 40 per cent what can I do….is it my hard drive

    thanks

  86. I have a P25-5092 and the cdrom drive broke in it. I have two toshiba usb cd rom drives from another notebook but it will not boot off those either. I have also tried to boot from a usb flash drive and it still wont work.

    I am tring to reinstall windows on it.

    Anyone got any ideas?

  87. hey i have a toshiba Sat. A135-S4478
    for some reason when i try to reboot the comp. its not reading the disc. i have 2 set of the disc n nether works

    so what could u suggest
    ?

  88. Hey, I am trying to restore Toshiba A105-S4074 laptop to factory defaults using the recovery DVD provided by toshiba, its giving wrong machine and existing from install. I can see some utility program on Toshiba site for other satellite series but not to A105-S4074

    Any help is appriciated.

    Thanks
    Raman

  89. Hi there. This is going to be my first time to reboot my laptop. I have a Toshiba Satellite M110/M115 laptop. It came with a recovery CD and I don’t have any idea on how to use it. All I want is for my laptop to be like it use to be when I first bought it without any other programs that I added on later. In addition, after rebooting my laptop, will my wireless connection be working again as well?

    I haven’t done anything yet and was hoping that you might be able to guide me through the process perhaps?! Thanks for your time. I appreciate any help on this =)

    Thanks
    Mai

  90. please help me out.l have a Toshiba A60 laptop which is 3 years old and this problem started about 4 months ago, it justs keeps shutting down for no reason.This is the message after it shuts down–Aproblem has been detected and windows has been shutdown to prevent damage to your computer. The problem seems to be caused by the following file:Ati2vag. The device driver got stuck in an infinite loop. This usually indicates problem with the driver itself or with the device driver programming the hardware incorrectly. Please check with your hardware device vendor for any driver updates. Technical information:Stop:0x000000ea(0xff332da8,0xffbb59bo,oxfaf9fcbc,0x00000001)Ati2vag beginning dump of physical memory.–END Could anyone please tell me what this means, how to repair this, and why this would happen all of a sudden. i downloaded the display driver from toshiba website but it didnet help me.

  91. I am trying to restore my Toshiba lap A135-S4467. I put in the recovery disc we got from Toshiba. Powered up while holding the c then released after Toshiba screen comes on. Seems like it is going to work then it gives an error

    PXE-E61: Media Test failure, check cable

    I read the other post and I checked and the indicator light does flash while it seems like it is working.

    Any ideas on what is wrong or how to fix it? The laptop does not have any after market changes that I know of and I have had the computer about 15 months.

    Thanks for any assistance.

    Ann

  92. Laptop Freak

    Ann,

    I am trying to restore my Toshiba lap A135-S4467. I put in the recovery disc we got from Toshiba. Powered up while holding the c then released after Toshiba screen comes on. Seems like it is going to work then it gives an error

    1. Insert the recovery disc into the drive.
    2. Restart the laptop.
    3. Press F12 as soon as Toshiba logo appears on the screen.
    4. Select CD/DVD drive from the boot menu.
    5. Press Enter.

    Will it boot to the restore menu? Take a look at the LED light on the DVD drive. Does it flash when you try booting form the recovery disc?

  93. Laptopfreak,

    I have tried what you said and I do see the indicator light flashing. It seems to start but then I get the PXE-E61 error. I do not think I get to the restore menu. I never get to the option to pick what kind of restore I would like to do.

    Any ideas?

    Thanks.

    Ann

  94. I have laptop satellite on which I want to run recovery disk. One question: will my d: (not system) partition be eresed also? Thanks in advance,

    Tomasz

  95. Of course it is Toshiba Satellite, sorry.

  96. hi i am trying to restore my buddys toshiba sat a105 he ordered a new recovery disc and brang them to me i tried going to the steps and after about 6% recovery error 10-fc12-007 comes up ive read through forums on here and others and have seen this code so i ordered a new disc from toshiba and got it today only to find out that didnt help so without knowing im stumped and really flusterated please HELP me

  97. charming

    Well to be honest i was getting the same problem with a customers laptop so i did a diagnostic and could not find anything wrong so i complete wiped the partion out on the hard drive and then reloaded with the boot Cd and hey presto it repartioned the harddrive and loaded try that and see what happens it is a fault with some reboot discs

  98. Leslie R Robb Sr

    Getting same 10-FC12-007 on my sons A-205 laptop at 56% on the second disk. I almost believe that our friends?, at Toshiba are trying to improve their profit margin with the sale of installation discs. I loaded w/2K with a couple of errors on missing files, so based on this and reading all the posts on this site regarding the issues I’m going to order a new Western Digital Harddrive ( excellent customer support & warranty with a free diagnostic’s disk utility download from their web site. By the way, as a copier technician most of the hard drives in our smaller Konica print controllers are toshiba and my experience with the drives leaves me in doubt about their quality.

    Regards

    Les

  99. Georges Asmar

    Hey My name is georges i have a satellite toshiba desktop andi want to recover the hall hard disk but i have 3 partition because i have devide the c partition to 2 new one so is there any problems with the recovery if there is 3 partiton???
    plz help me …..

  100. This thread was far more helpful than Toshiba support. I was able to remove the factory installed memory and the 1st slot happened to be bad. Removed it and now everything is okay, other than half the memory available than I originally purchased. It also explains all of the blue screens I kept encountering before I had to redo the whole computer. I think this will be the last Toshiba I will buy. Tech support was nice enough, but definitely not technical enough. Thanks everyone.

  101. i have a toshiba a205-s5809, i was getting the blue screen quite a bit in the last 2 months and had enough of it. i tried using my recovery disks that were never opened, had puter for almost a year, and got into the 2nd disc and got error message 10-fc12-045d. how do i fix this problem? hard drive is erased and still get this. i read all these responses on here and still not sure what to try. Please Help!!

  102. My fellow confused people, I have figured out what is wrong with the a135 series Toshiba Satellite Laptops (notebooks)
    It’s 1 of 2 for most of you….
    Me it was the Hard Drive… It needed replaced.. (i was a lucky one and still had warrenty left and it was covered 100%)
    The other problem it could be is the Ram…. I can’t tell you exactly , but it is one or the other..
    The most common is the hard drive

  103. Hello everybody….

    I had the error 10-FC12-0017. I didn’t replace my RAM.
    What happens then????
    I am confused. I wanna open my notebook but i still have warranty. What should I do, Laptopfreak?
    Thank you so much!!!!

  104. Juliana use your warranty , that is why they are offered.. Get your monies worth

  105. Laptop Freak

    Juliana,

    I had the error 10-FC12-0017. I didn’t replace my RAM.
    What happens then????
    I am confused. I wanna open my notebook but i still have warranty. What should I do, Laptopfreak?

    I agree with Gator. You should use your warranty.
    This could be a problem with the hard drive.

  106. Laptop Freak

    mort,

    i have a toshiba a205-s5809, i was getting the blue screen quite a bit in the last 2 months and had enough of it. i tried using my recovery disks that were never opened, had puter for almost a year, and got into the 2nd disc and got error message 10-fc12-045d. how do i fix this problem?

    1. Make sure the second disc is clean.
    2. Could be bad hard drive. I would suggest running hard drive diagnostics test, you can find them on Ultimate Boot CD.

  107. Thank you Gator and Laptop!

    I will do that, and tell you later!

  108. I have a Toshiba Satellite A45 series laptop that I completely wiped and loaded Linux. However, now I’ve decided that was a huge mistake. I’ve tried to reload Windows XP from the Recovery CD, but no go. Can it be done, or am I out of luck? Thanks!

  109. i have a Toshiba Satellite p25-s5092. At start up i get an error that states my hard drive is due to fail. then i would have to press F1 to continue to load windows xp pro. i installed a new hard drive and when i went to use the recovery disk, the dvd rom failed. i was able to create a bootable flash drive (using bootsect, USB_Prep8 and PeToUSB) from another puter. and then i was able to install windows xp. but now i wanted to know how can i create a bootable flash from the recovery cd provided by toshiba so i can get all factory installed components onto the laptop. thanks.

  110. TONI GALIC

    I have 2 Satellite p100 they are both a pspa3 series….now reloaded on many times with the boot disks no problem……as a few problems happened on the other i figured it is time to reload it as well however i cannot, now i know its not the cd’s, nor the drives cuz everything works, however i ve noticed that on the one that i cannot reload the toshiba recovery wizard will not turn on, i ve lost my patience anf its soo early i am stuck out of ideas……..I beg for suggestions

    Thank you in advance………

  111. i have a toshiba qosmio g45 and my recover disk says it does not recognize my computer. i need some help on this one?

  112. WOW forget the prior comment, i wrote at 5 am after working all night long and it doesnt even make any sense. let me explain the situation a bit better…

    I have 2 Satellite P100 laptops, both a pspa3 series…. One of them i reloaded many times, never a problem… as a few problems started happening on the other, i figured it is time to reload it as well. However i cannot, now i know its not the cd’s, nor the drives cuz everything works, however i ve noticed that the only difference between the 2 is that after the disk boots, i don’t get the Toshiba recovery Wizard activating thus a disc format will not begin.
    With this i can make two conclusions it has something to do with the wizard or it will not start or recognize the disk at all …..I beg for suggestions

    Thank you in advance………

  113. Laptop Freak

    Jason,

    but now i wanted to know how can i create a bootable flash from the recovery cd provided by toshiba so i can get all factory installed components onto the laptop.

    I doubt that you can, but not sure 100%.

    i have a Toshiba Satellite p25-s5092. At start up i get an error that states my hard drive is due to fail. then i would have to press F1 to continue to load windows xp pro. i installed a new hard drive and when i went to use the recovery disk, the dvd rom failed.

    From my experience, for some reason DVD drives fail a lot on Satellite A25 laptops. Try reconnecting the drive, sometimes it helps to make it work for a while.

    so i can get all factory installed components onto the laptop

    Maybe you copy your drive with SMART error to the new drive using ghosting software?

  114. Laptop Freak

    Gerorge,

    i have a toshiba qosmio g45 and my recover disk says it does not recognize my computer. i need some help on this one?

    What does it say? Is it a “Wrong Machine” message?

  115. Laptop Freak

    Toni,

    i figured it is time to reload it as well. However i cannot, now i know its not the cd’s, nor the drives cuz everything works, however i ve noticed that the only difference between the 2 is that after the disk boots, i don’t get the Toshiba recovery Wizard activating thus a disc format will not begin.

    Can you remove the hard drive from the second (not working) laptop, install it into the first (working) laptop, restore the image and then move the hard drive back into the second laptop? Will it work this way?

    With this i can make two conclusions it has something to do with the wizard or it will not start or recognize the disk at all

    if your recovery disc works in one laptop but not in the other one, apparently there is something wrong with the laptop.

    Did you test the hard drive on the second (not working) laptop. I’m thinking maybe you have a faulty drive.

  116. I did the drive swap between the laptops. I thought I was being clever and that this method would get me around it, but not a chance………

  117. Toni,

    I did the drive swap between the laptops. I thought I was being clever and that this method would get me around it, but not a chance…

    Can you see the hard drive on the “faulty” laptop in the BIOS. Is it detected at all? Maybe there is something wrong with the hard drive controller and the motherboard simply cannot see the hard drive.

  118. The Drive can be seen in the Bios, the problem seems to lie in once the cd recovery image is loading, after its finished the toshiba recovery wizard doesnt start, like on my other laptop………instead of that it goes straight to restarting the laptop……..

  119. Please Help…I just got a new hard drive installed into my Toshiba A205 laptop. I have not yet turned on the computer, because I need to install the recovery disc. What are the steps to having a successful recovery? Thank you for your time.

  120. Laptop Freak

    katie,

    I just got a new hard drive installed into my Toshiba A205 laptop. I have not yet turned on the computer, because I need to install the recovery disc. What are the steps to having a successful recovery?

    1. Turn on the laptop and open up the CD/DVD drive.
    2. Insert the recovery disc into the drive.
    3. Restart the laptop and press F12 as soon as Toshiba logo appears on the screen.
    4. Select the CD/DVD drive from the boot devices list and press Enter.
    5. The laptop will start booting from the recovery disc. Follow instructions on the screen.

  121. Thank you this is very helpful. However, do I restart the computer by pressing the power button off then on again? And how long the the entire process usually take? Thank you again Katie

  122. Laptop Freak

    katie,

    do I restart the computer by pressing the power button off then on again?

    Yes. If it’s not working and the laptop will not turn off then press on the button and hold it down for about 5-8 seconds. The laptop will shut down.

    And how long the the entire process usually take?

    It depends on the model of your laptop. Could take somewhere from 40 minutes to 1.5 hours. It depends.

  123. I have a sister who was given a Toshiba Satellite L35-S2316 for her birthday a year an half ago by her b/f. Naturally, it came with Vista and they decided to take it off and put XP on it without realizing that this laptop wasn’t made for XP and there are next to no drivers that work for it. An IT friend of mine then restored the laptop to Vista and we gave it back to her, in working condition. She hasn’t used it at all while she’s been waiting for her b/f to set up the Wi-Fi… (been waiting a year or more now!) At any rate, she decided to take it upon herself to figure it out and spent many hours the other day on the phone with Verizon DSL and then Toshiba. (She knows nothing of computers and probably shouldn’t have touched anything.) She managed to get the Wi-Fi setup with her router and DSL thru her desktop pc. BUT when she went to set it up with her laptop she ended up screwing something up and now Vista won’t boot. Since the laptop is now out of warranty and Toshiba want’s $400 to ship it to them to fix, she asked if I’d have my IT friend look at it again and FedEx’d it to me. I decided to take a look at it first since I know quite a bit more than she does about PCs thru trial-and-error with my own problems but not enough to consider myself ‘techie’. She was then told by Toshiba Support to use the Recovery Disk to Restore to Out-Of-Box settings but it didn’t work.

    I tried it myself thinking she was doing something wrong. The machine returns the Recovery Error Message: 10-FC12-0241 after attempting to go thru the recovery process. I tried to run the Startup Repair and got a message back that ‘Startup Repair cannot repair this computer automatically.’ In the details, Problem Signature 06: says OxVersionMismatch. Startup Repair Diagnosis & Repair Log mentions ‘Root Cause Found: The Operating System Version is Incompatible with Startup Repair’. So I didn’t know if this was a conflict with anything the XP install may have done. At this point, since nothing is working I have it completely reformatting the hard drive at this time (5 hours to go). I figured it couldn’t hurt and then I will try the Recovery Disk again. (I probably shouldn’t be touching the machine either but I thought maybe I’d see something she had no clue of.) I was just wondering if any of this will work or is it truly a hardware issue??? I’ve no problem opening a desktop pc and upgrading memory, drives, fans, etc. but I’ve never opened a laptop. I suppose I should let my IT friend deal with it then huh?

    I’ve been reading many of the posts here and see a common reply of issues with hard drives or memory chips. If she has to sink money into a laptop she’s hardly used, she won’t be too happy. I was hoping the solution would be less expensive. One things foe sure, I’D NEVER buy a Toshiba!!! Sounds to me like they’re just screwing over thier customers with faulty hardware & software with an inferior product. Just looking for some input.. has anyone with the same Model had this issue and solved it??
    Thanks for any comments!

  124. Hello All,

    Curious enough I had the same 10-FC12-0241 when trying to restore my Satellite P105, the computer came with 2GB of RAM so I removed one of the two chips and it worked!, the restore finished successfully. Once the computer was restored I added back the RAM and everything is now working. By the way, the RAM manufacturer is Samsung which suggests that it is not the brand of the chip, But rather that the real issue is with the Recovery Software, apparently it cannot handle large amounts of memory.

    Thank you all for your help!

  125. Francisco

    Well, my computer was working fine, untill this morning. I tried to turn it on, but it stayed at the “Enter Safe Mode…ETC” window. I tried to start it normally but It keep’s returning to the same window. I tried recovering it, but It stopped at about 50% and it Said it was unable to save some files to the location. Any help? Tosiba Satellite A100/A105 Series

  126. Has anyone been able to help any of us poor slubs that foolishly purchased a Toshiba laptop. Biggest mistake of my life!

    My problem is the same as everyone else’s. I tried to run the recovery process & get numerous errors. (10-FC12-0241 & 10-FC12-007B). This isn’t the first time I’ve had a problem with my laptop. I actually had it serviced by a Toshiba repair facility in November.

    Toshiba told me that my original problem was a corrupt HDD. The repair place replaced the hard drive & they couldn’t get it to work. They replaced more parts & had the same issue. They had me call Toshiba & get another set of recovery CDs. Still had issues. They ended up gettong it to work by fiddling with the RAM (they took a chip out…at least that’s what they said they did). That was OBVIOUSLY not the solution! Since I got it back from them:

    it goes to a black screen after being on for more than 6 hours. (had to turn it off & deal with the “Windows did not shut down properly” BS!
    Windows Explorer would stop working on a regular basis. (had to restart or close the program over & over & over again!)
    then, this morning, got the “blue screen of death”

    I’ve been trying to recover the dumb thing for 16 hours now!

    I got close a couple of times, but never made it past 30%.

    Please help!!!!!!!!!!!

    I think the problem is actually Vista. Either that, or Toshiba just makes a really inferior product!

  127. I have a toshiba a205-s4777 I can’t recover it with the recovery disks cause it get threw the first one fine but the secound disk stops about 40% and gives me a error: 10-FC12-045D and I have not a clue what to do.

  128. I figured it out! Vista is the issue!!!!!!!!! After fighting with my computer for a couple of days, I decided to try installing XP Pro instead. It installed with no problems whatsoever! I had to update a ton of drivers, but since I ditched Vista for XP Pro, my computer runs faster & better than ever! Vista BLOWS!!!!!!!!!!!

  129. francis

    i bought a new toshiba laptop with nor dreivers disk neither operating system does that mean you did not put it what if the laptop need them?

  130. i have a satellite M305D- S4830 laptop and i am currently trying to reformat it with the recovery disk, but i keep getting an error 10-fc12-0241 please someone help me. I did everything possible, but that same error just keeps popping up and shut downs my laptop.

  131. After changing hard drive in my laptop it says Operating system not found - Ask Laptop Freak

    […] You can get this message if the hard dive is bad OR there is no operating system installed. Didn’t you forget to reimage the hard drive using the recovery disc which usually comes with a laptop? This process will reinstall the operating system and software back to factory defaults. […]

  132. Laptop stopped reading CDs and DVDs - Ask Laptop Freak

    […] After editing the registry and removing the upper and lower filters your laptop started reading CDs and DVDs and it tells me your hardware is working fine. You have a software related problem. I think the best way to fix it would be reimaging the hard drive with the recovery disc. Before you do that, back up all personal files to a safe location – external USB drive or hard drive. The recovery process will erase everything from the hard drive and reinstall everything back to factory defaults. It should fix your problem with reading CDs and DVDs. After that you can start over on a freshly installed operating system. […]

  133. I have a Toshiba Satellite A135-S4527. I can’t find my restore/recovery CD/DVD. Do you know where I can download this program? Thanks in advance.

  134. Hi

    I have a dell latitude c400 laptop and when i received it, i never changed the admin. user. so i just downloaded all my programs and movies etc to that. when i decided to create a new user, it took over the admin user and everything i had downloaded disappeared. I cant search for it, its hiding. Now I want to erase everything and start from scratch. Tho i dont have any operating cds. Can I use any master cd to reset it? Is there something better I can do??

  135. Acer aspire 6930, I replaced DIMM and HDD
    The system takes very slow when I run e-recovery while the HDD is still busy flash

  136. Magda Ayoub

    I have lost the second part of the CDs recovery of my Toshiba laptop. To buy it again make me feel not good. Is there a possiblity to get it from internet.
    Thanks for reply and support

  137. I also recieved this error message(10-FC12-0241) toshiba said I have a bad hard drive.. (out of warranty) I installed XP Pro and windows 7 (RC1). All utilities say the hard drive is fine. I will try removing memory next
    Thanks

  138. Julio Lora

    HI I HAVE A TOSHIBA LAPTOP PORTEGE 3480CT WITH THE SERIES# 60742071U -1 AND A PART# PP348U-4PU86 IT COMPUTER LOSE THE WINDOWS FILE, IT NOT OPEN NATHI AND I CANT MAKE ANY TO START IT COMPUTER NOT USE CD ROM. AND I CANT RESTORE AND I NOT HAVE NOTHING CD RESTORER PLEASE I NEED HELP,. I NEED RESTORE MY COMPUTER THANKS

  139. Larry Firoved

    My HP laptop is three years old. The monitor went out. I had a three year extended warranty and sent it in to be repaired.
    It came back repaired but without an operating system which was XP Home. I bought a set of recovery disks from HP but I can’t get the laptop to boot from the disk drive. The boot order won’t work after selecting the cdrom drive. It repeatedly goes to a MicroMedics screen telling me to use the recovery disks to boot the computer.
    Your thoughts please.

    Thank you,

    Larry

  140. I have a M115 I think it’s a bit old, but I had recently got some type of virus and when I try to reboot with C or F12, then press F1, the ‘wrong machine’ msg comes up. I have tried to change to Q: then cd\base, then Os or Os.bat but it keeps saying bad file name. is there another way to fix that? The reboot CD came with original package so I’m sure it’s not the wrong machine!! please help!! Thank you

  141. Laptop Freak

    Melody,

    I have a M115 I think it’s a bit old, but I had recently got some type of virus and when I try to reboot with C or F12, then press F1, the ‘wrong machine’ msg comes up. I have tried to change to Q: then cd\base, then Os or Os.bat but it keeps saying bad file name. is there another way to fix that? The reboot CD came with original package so I’m sure it’s not the wrong machine!! please help!!

    There is noting wrong with your restore CD or laptop.
    You are getting this error message because the motherboard doesn’t have correct DMI string. The DMI string includes the laptop name and model. Apparently the motherboard hasn’t been programmed correctly at the factory or service center (if they replaced the motherboard).
    You cannot change the DMI string at home. You’ll have to ship your laptop to Toshiba depot or authorized service center.
    Call Toshiba, explain what’s going on and ask them to set the DMI string at no charge. It’s not your fault.

  142. Richard

    I have a Toshiba Portegr 3480ct notebook, when i power on the screen is blank and if i press the f12 key it says nrrd bios update another thing is that it doesnot read the hard disc. I am new in this field

  143. Hi, I have a toshiba with win xp home. i installed win xp prof… and partitioned the hard disk into 2. now i want to use the recovery cd and get the original factory settings. How can i do it?

  144. Luis Labrador

    Hi. I have a Emachine laptop and I was wondering is it a good computer to invest in if I am just doing school work and checking my account through my bank? What are the bad aspects of an Emachine?

  145. im reformatting my toshiba loptop and it was smooth sailing together with my vista as an os but my problem is i dont know how to recover my driver utilities and softwares.i didnt use the 2nd cd of the recovery so i thought the drivers are in it.how will i install them?i dont know how to so please help me….

  146. Laptop Freak

    kat,

    im reformatting my toshiba loptop and it was smooth sailing together with my vista as an os but my problem is i dont know how to recover my driver utilities and softwares.i didnt use the 2nd cd of the recovery so i thought the drivers are in it.how will i install them?i dont know how to so please help me….

    Toshiba doesn’t separate OS and drivers. The drivers are embedded into the image on the recovery disc/discs.
    Are you using the original recovery disc?
    Usually it’s very easy to reinstall factory software on a Toshiba laptop. You simply boot the laptop from the recovery disc and follow instructions. You just have to wait until the entire recovery process is done, do not pull the CD before that. Even though the laptop says: “Installation is complete. Shutting down”, do not remove the CD, let it finish.
    When the recovery process is done, it will shut down by itself or take you to the screen where you have to type your user name.

  147. Hi,

    I recently purchased a Toshiba Satellite L500 running Windows Vista Home Premium, Service Pack 2. As with any new computer, it came with a lot of “bloatware” which I have pretty much all uninstalled except 1. The computer comes with a trial version of Microsoft Office Home and Student 2007. When I try to uninstall this program I receive a message saying that I need to run the recovery discs in order to remove the program. Will that not undo everything I’ve done? Wouldn’t be so bad if I hadn’t already installed the programs that I want to use. If so, is there an alternative method I can use for removing this trial version of Office from my laptop?

    Thank you,

    Kim

  148. hello, I have toshiba m115-3094 with xp media center addition.
    recently,my laptop was infected with viruses and i can no longer boot up the windows. Is there any way to recover the data in the corrupted hard drive before I use the recovery disk to reset the laptop to factory setting?

  149. I’m trying to reformat my Toshiba laptop and when I use the Recovery Disk I get to the screen where it tells me that all contents of my hard drive will be erased and replaced if I select OK. For OK I’m supposed to press F1 and to Cancel press F2. When I press F1 nothing happens. F2 works and cancels the process so I don’t think it’s the keyboard and the disk loads up to this point so I don’t think it’s not reading the disk. I’ve tried looking online and it appears that others have had this problem but I couldn’t find any solutions. Any ideas? Thanks!

  150. When trying to recover my toshiba equium with disc I get an error? HELP!?
    I’ve had my laptop roughly about two years now, it’s a Toshiba Equium L40-17M series.
    I got it with a recovery disc and have used the disk successfully in the past to recover my laptop to it’s factory settings perfectly. I noticed that my Vista drive was getting full and after many attempts to solve this I eventually decided to just recover it and start again.

    So I took all the files I wanted and stored them on several memory devices. I then deleted what I didn’t want and emptied the files from the recycle bin and followed the instructions given on the disc cover telling me to ;

    Insert the first disc into the drive and shut down the computer.
    Turn on your computer while keeping the F12 key pressed.
    Use the cursor keys to select the optical disc drive in the menu.
    Follow instructions which are appearing on the screen.

    I did all these things and clicked the OK button warning me that “My hard disk will be completely erased. Do you really want to continue”. It then whizzes through some technical stuff that I would never understand and shows me two errors reading “Error: Could not open WIM file F:5903XSP.swm!
    ERROR: RecoWMAInfo.exe did not run properly!”

    I just wanna know whats going on
    Help please :D !?

  151. Cyanide

    Hi,
    I have Satellite L500, the computer was restarting every time I went on it so tried doing the recovery but error 10-fc12-0241 comes up and cant use my laptop!
    What am I suppose to do? The recovery disk aint doing no work..

  152. Hi,
    I have Toshiba satellite 5105-S607, the computer was restarting every time I TRIED TO use the recovcery cd
    I keep on following the instructions on the screen but it keeps on restarting….What am I suppose to do?

  153. i got the same error. Thanks for the suggestion about removing additional ram.I pulled out a 2 gig chip put in the old half gig and BAM!!!!I got my laptop back running.

  154. When your laptop reboots, ensure that you have selected the “F12″ key. This will take you to the “In with Tommorow Toshiba” screen and the cursor at the bottom will be highlighted on one of the bootable options. After you have made your selection with the directional keys with the arrows, select “Enter” and off you go.

  155. JAAn

    hi, i have toshiba laptop but i upgrat hard drive so i want to install vista from recovery cd but it couldn,t do it plz help me thanks……………………

  156. Laptop Freak

    JAAn,

    i have toshiba laptop but i upgrat hard drive so i want to install vista from recovery cd but it couldn,t do it plz help me thanks

    1. Insert the recovery disc into the CD/DVD drive.
    2. Restart the laptop and press the F12 key as soon as Toshiba logo appears on the screen.
    3. Select CD/DVD drive from the boot device menu and press Enter.
    4. Follow instructions on the screen.

  157. Thanks for all the help guys. I removed my 2GB Kingston Memory and replaced it with the original 1GB memory SODIMM. The error:
    10-FC12-0241 has been eliminated that the Recovery in the Toshiba Recovery Wizard was successful.
    .

    This is the advice from comment 39 by P Panl. Thanks P! Your advice was verified to work on a NB305 Toshiba laptop.

  158. Toshiba product recovery not working

    I have a Toshiba satellite l500, I tried the recovery and i followed the instruction on the screen but its keeps on restarting. what to do?

  159. I have a Toshiba Satellite L355D-S7825. When i use the recovery media to recover to factory image, it fails at 1% and i get the Error: 10-FC12-0570. Any idea on what this means?

  160. charles smith

    Hi
    I have a freinds Toshiba Satellite L355-/S7900. The issue is that her sister-in-law borrowed the laptop. Long story short when she got the laptop back it turns on and ask “Enter Current Password:” well when she tries to enter her old password no luck. The borrower has not been to be contacted. I purchased a recovery disk off Ebay. I have selected F12 with disk in, and I can see the disk being accessed but the enter password screen comes up. Do you have any advice?
    Thank you
    Charles

  161. KHALID

    HI
    I GOT A TOSHIBA SATELITE A660-141 AND IAM NEW TO THOSHIBA :) AND ITS NEW LAPTOPS .MY QUESTION IS IF I MAKE A RECOVERY WILL ALL MY DATA ON HDD GO AND HOW TO AVOID THE ERASE OF MY DATA THOUGH I NEED TO INSTAL A NEW OS AND I DONT HAVE THE DRIVERS BUT I HAVE MY 4 RECOVERY CD…………THNX

  162. ref to 160 you can get pass word recovery disc just look on the internet for twenty dollars good for 4 times.

  163. Last year, laptop Satellite A60-117 (PSAE-09R02R FR)was given without cd restauration. Today, it doesn’t work very well. I will restore to the factory settings. If you have this cd restoration could you send it to me. I can pay postal charges (I live in France)

    Thanks a lot for your help

  164. Ken Overton

    I own a Satellite A135-4677, PN PSAD0U-0N700P. I was experiencing random system lock-ups, and decided to recover using my factory recovery disks. The process will not run, after selecting restore to factory out of the box, the system just stops. HDD is momentarilly accessed and then nothing for up to 12+ hours. I have tried a new hard drive, and sometimes the process will run for about 10 minutes, sometimes longer, but it always stops and sits for 12+hours.

    I am able to load Windows XP Pro from my Dell recovery disk for my desktop, though I cannot load all of the necessary drivers for my network card, wireless, etc. That is the part that has me puzzled. I also have removed my memory upgrade and new HDD, and still nothing. Acts exactly the same with new and old hardware.

    This didn’t seem to be a problem with the disks, as it would lock-up, not get an error reading the disks. So, I disassembled everything and removed the heat-sink on the CPU. Cleaned the heat-sink and CPU, including the fins on the heat-sink, re-applied thermal grease, and reassembled everything. Plugged in the battery and charger, turned the computer on and booted to the recovery disk. The recovery copied all the files to the harddrive, then about 30-50% of the way through the next step it locked-up again. The time remaining was about 4 minutes. Now I am back to where I was before. When I select recover to out of the box, it starts the initialization process, accesses the HDD for about 1-2 seconds, then everything freezes. When it freezes even the cursor is frozen on the screen and no HDD activity.

    I am almost positive the problem has to do with heat, but the computer is not overheating, if that makes any sense.

    I am able to get all of the files copied to the harddrive and once the restoring files process begins, it will hang up with anywhere from 00:10:00 minutes remaining to 00:01:00 minute remaining. Of course, if I attempt to boot from the HDD I get the message BOOTMGR missing.

    Does anyone know what the command is that “unpacks” and “joins” all of the files after they are copied to the HDD? I can see all the .swm files, and the computer is telling me that all of the files are copied to the HDD. I would like to “recover” the files from a cold start without having to start the process from the beginning.

  165. Hi! I just noticed something and I am just asking if their is a problem with the laptop brand toshiba?

  166. hi i have satellite A110-195 and there seems 2 b a problem wiz dvd rom its recognized but it doesnt read any dvd .i won’t 2 run the recovery cd what shud i do

  167. I started reformating my notebook for a xp home edition sp3 that iv’e had for years. i guess i didn’t write down the product key right!! so i ordered the recovery cd’s and now when i go to use the recovery cd’s they wont work, it just wants to finish setting up the last xp i tried to put on. any idea’s??

  168. Noemi Folts

    I am getting blue screen of death during booting course of action. I’ve experimented with revise bios but still it is not an answer. My personal notebook moddel is actually HP Pavillion dv6326us. Any one to help please.

  169. Deepak TP

    Hai….

    I have a toshiba lap(L640) with original Home premium OS,bt now its virus affected and i want to restore or turn back to last settings,i dont have any recovery disks,from where i can get my ogiginal key ? Is it possible to format using W7 Home premium disk downloaded from internet..
    please Help me…
    Thankyou…

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