How to use recovery CDs and load original factory software on my Toshiba laptop?
How to use recovery CDs and load original software on my Toshiba laptop?
Most laptops are supplied with a recovery CD (sometimes more then one) or a recovery DVD disk. For some newer models you have to create a set of recovery CDs yourself by running special software preinstalled on your laptop. The recovery disk will help you to re-image the laptop hard drive back to original factory defaults. If you don’t have recovery CDs, then try to contact the manufacturer and buy it from them. A regular Toshiba recovery disk includes an operating system, some default software and all device drivers. When you re-image the drive, all personal data and all software you installed after you bought the laptop will be ERASED. Do not forget to back up all important files before you re-image the hard drive. You can transfer important files to another computer over the network, transfer them to an external hard drive or a USB flash drive, burn them on a CD, etc. It is very easy to re-image the drive. You have to insert the recovery media inside the optical drive and restart the laptop. Make sure to set the DVD/CD drive as a first boot device, so the laptop starts to boot from your recovery disk. After that just follow the wizard. For newer Toshiba laptops you can press F12 on startup to select the boot device. Re-imaging the hard drive takes in general 30-60 minutes.
November 23rd, 2007 at 8:07 pm
Tyler,
The laptop is asking for the second recovery disc. You’ll find the second disc in the same case. Run the recover process again. The the laptop is asking for the next media, insert the second disc.
November 23rd, 2007 at 6:42 pm
By the way it is a Toshiba A100/A105 Series.
November 23rd, 2007 at 6:38 pm
My Toshiba laptop was being infected my adware/spyware, so I decided to put in the recovery disc. I didn’t back up anything because I had nothing important on there. When I insert the first disc, it starts to recover, but at 13% it stops and tells me to insert “next media”. What is that? And when I have to cancel it I restart the computer and it says, NTLDR is missing CTRL+ALt+Del to restart. I restart it and the same thing appears. I have no idea what to do. Please help me…please. Thank you.
November 19th, 2007 at 9:49 pm
im having the same error 10-fc12-0241..
is their any solution about this error?
November 18th, 2007 at 4:42 pm
The laptop shuts down right away or the recovery process works for a while and the laptop shuts down after some time?
November 17th, 2007 at 8:34 pm
I have Toshiba P25 , I backed up all my important files in to USB , Problem is I can reboot from CD, Laptop turns off , Please Help.
I do not have any other computer to use . I have the recovery disk and does not let me to re image as I said system shuts down when get to booting.
November 9th, 2007 at 2:59 am
I did an extant search in forum on the web and managed to get no reply.People kept telling me that it was a problem with the laptop’s manufacture and not the recovery disk.
I said ill try to do something else.Install Xp on it.
The procedure was very smooth and had no problems.The laptop is sometimes slower but at least i can work.
Keep this post going maybe someone of you will come with something up.
November 8th, 2007 at 10:59 pm
Leo, Eirini, Geek,
, I do not remember exactly the numbers but I think we are talking about the same error. By the way, it’s a Toshiba Satellite X205 notebook.
Today I got a notebook and it has a similar error
This error in the same format XX-XX-XXXX and it appears when I’m running the restore disc. At this point I’m not sure what it is.
My steps:
1. I replaced the DVD drive and tried running the recovery disc after that. Same problem, I got the same error message running the first recovery disc.
During the recovery process I noticed that one of the hard drives (this unit has two hard drives) is clicking. I assumed that one of the hard drives is bad.
2. I replaced one of the hard drives, I assume the first one and started the recovery process again. The first disc loaded fine and I thought this issue was resolved but after I started the second disc I got the same error again!!!
So, this problem is not related to the DVD drive and probably is not related to the hard drive. Not sure 100% because I didn’t replace both hard drives.
That’s where I’m at.
I left this laptop running memory test (Memtest86+) over the weekend. We’ll see.
November 7th, 2007 at 4:06 pm
i have the same 10-fc12-0017 error…
November 4th, 2007 at 4:28 am
Dear LEO,have u managed to fix the problem?I mhaving the same problem,well almost the same i get the message error:10-fc12-0241.
let me know if u have come up with a solution
thanks!
October 5th, 2007 at 9:02 am
I have a Toshiba Satelite A135-S4827. While I am going through the steps for recovery it gives me this error Error: 10-FC12-0017. What does this mean? I have tried calling tech support but they haven’t been able to fix this for me. Could it be the discs or is my laptop completely messed up.
September 12th, 2007 at 1:10 am
Hi.
So I have a Toshiba A135-4478. The ULEAD DVD MovieFactory for Toshiba is broken. I mean it don’t work. How can I do for restore it without loose or change my data on PC ?
Thanks,
Alex
August 19th, 2007 at 6:25 pm
Hello. I have a toshiba tecra A2 with windows XP service pack 2 installed. I created the 3 recovery discs using the built in recovery disc creator and the 4th disc that contains the toshiba drivers. My computer refuses to boot from the recovery cd’s (I tried using each of the 4 cd’s first but no luck with any of them). I first attempted to get it to boot using the boot selection menu that first pops up when you turn on a toshiba computer. That did not work so I changed the BIOS settings such that the computer attempts to boot from the CD first. This also does not work. After the computer tries to boot from the cd it attempts to boot from the lan, then successfully boots from the hard drive (windows xp pro). I am trying to restore factory settings because my computer has become too cluttered etc. Any help would be appreciated.
August 16th, 2007 at 3:10 pm
I have a toshiba satellite laptop and was trying to get all my files off of it. Now when I turn it on it says “Windows could not start because the following file is missing or corrupt:
/Windows/system32/config/system
You can attempt to repair the file by starting windows setup using the original setup cdrom. Select ‘r’ at the first screen to start repair.
When I put in the recover CD it gives me 2 options:
1. Recovery of Factory Default Software
Recover to out-of-box state.
2. Erase hard drive.
When I choose 1. it asks me if I want it to delete hard drive partitions or not change them. I don’t know what to select. Please help. If there is any way I do not have to lose my data please let me know. Thanks.
August 4th, 2007 at 7:12 pm
Help!
I have a Toshiba P25-S509, I’ve replace my harddrive, but when i turn it on, the screen is all black. I tried rebooting while pressing “C” or “F12″ or “esc” with the recovery disc in the cd-rom drive but none of it worked! What am i doing wrong? Please help. thanks.
March 4th, 2007 at 7:45 pm
Help!
I have a Sony Vaio PCG-FRV37 and just installed a ‘uxtheme.dll multipatcher’. I don’t know what happened, but I was trying to get a patch so I could get themes for the laptop. Well, the graphics driver reset to default VGA. Where can I find the download or update for the graphic driver? Thank you!
-Lam
February 28th, 2007 at 6:55 pm
Ramesh,
Most likely they sent you an ISO file and you have to burn it correctly in order to make this CD bootable. You’ll find instructions for burning ISO files on CD here.
February 27th, 2007 at 8:14 pm
Hi,
Thanks for the response.
The authorised service provider sent me the DMI string program through email as an attachment. He asked me to copy that files to CD and reboot my laptop from CD which i did, but my laptop is not rebooting from the CD instead it is just booting from Hard drive. I even changed the order of reboot and also gave F8 to select the booting selection, even after that i couldn’t able to. Any suggessions pls.
Thank you very much.
Ramesh
February 27th, 2007 at 5:46 pm
Ramesh,
You’ll have to take the laptop back to the authorized service provider so they can update the DMI string. This utility is available only for authorized technicians and you cannot download it from the website.
February 26th, 2007 at 1:51 am
Hi
I have Toshiba laptop M35X-S329. Recently authorised service provider replaced my mother board due to the DC jack issue. from that time when i reboot my laptop with the company given recovery DVD it is giving wrong machine error. I got the DMI updates from the service provider he asked me to reboot with that CD but my laptop is not recognising. Pls. let me know how i can update the DMI information with the serial no etc in my laptop.
Thanks in advance
Ramesh
February 12th, 2007 at 5:16 pm
I have an HP-DV6000 laptop that is only a few months old. I have always gotten weekly notices of available software upgrades which used to download fine however recently the upgrades begin to download and then I get the message “download failed”.
I recently had panda security installed and I think I have been having this problem ever since, but it could be just a coincidence. Any suggestions?
Thanks!
February 11th, 2007 at 11:12 pm
Billy Strength,
At this point it’s hard to guess if the problem is software of hardware related. Satellite A135 is pretty new model (I haven’t repaired it yet) and Windows Vista is new too. I think it’s just a software related issue. Check the BIOS version you have installed on this laptop. If it’s lower then version 1.10 (the only one version at this time), upgrade the BIOS. A
If this problem is typical with this model, most likely it will be fixed with the next BIOS revision. I think there would be a lot of BIOS revisions because of Vista.
February 11th, 2007 at 5:36 am
I have new Toshiba A135-2306 laptop. It is one week old and has one annoying issue that I cannot solve. This is the Vista oeparating system so I don’t know if it is a software or hardware issue. The computer will not restart if selected from the shutdown menu. If I select shutdown, the computer shuts down normally. It even hibernates correctly and comes back correctly. If I select “restart” from the shutdown menu the computer shuts down normally and completely, and then powers back up. But the first Toshia screen, which gives the choice to go into the configuration screen, locks and that is where is stays. The F keys do nothing, as nothing else appears to do anything. I can hold down the power button and the computer will power back down and then if I power back up the computer comes up normally. This is only an irritation when I try to install software that requires a reboot. The reboot process is halted in this same manner. Hopefully I won’t have to use my recovery disks and start all over, but if that is the answer, then so be it. Any other ideas to resolve?
Thanks,
January 23rd, 2007 at 7:56 pm
Per,
Enter the BIOS setup (press Esc on startup) and check if it sees the hard drive. Can you see the hard drive listed in the BIOS? What do you mean by “recovery CD’s are not recognized”? Do you get any error messages or something unusual happens?
January 22nd, 2007 at 12:09 pm
I am trying to replace the harddrive in my Toshiba and have a compatible drive from Dell. When I go to use the recovery CD’s they are not recognized and the installation fails. I consulted with a Toshiba dealer and they say that I should be able to use the drive, but cannot provide an explanation as to why I am having this problem. Any suggestions?
January 20th, 2007 at 11:46 am
John,
You can upgrade to a larger hard drive and 80GB, 100GB or 120GB drives should work without any problem. You don’t need the original hard drive to reload the laptop back to factory default. Just install a new drive, boot the laptop from the recovery DVD and follow the instructions on the screen.
January 18th, 2007 at 5:05 am
I have a Toshiba P25-S607, I believe my harddrive is crashing. Everything was/is very slow, I’m having a heck of a time trying to login and now my harddrive is making a lot of noise (wizzing, clicks, ect) I have managed to back-up my system using the XP back-up utility onto an USB harddrive, I think. It’s about 5 gigs. We’ll see if it works? I have not been able to properly test my harddrive because, I did not know what utility to use. Everthing I read seems to point to OEM and toshiba do not have any disc management software. I’ll attempt to use the Hitachi “Drive Fitness Test” and I’ll test my memory using “memtest 86+”, thanks to this site for the info.
I have two questions:
Can I upgrade to a larger harddrive (came with 60 gig), what’s the maximum?
Can I use my recovery disc to restore my operating system onto my new harddrive (back to factory settings) without the original harddrive?
January 9th, 2007 at 12:19 am
Jason,
I think it could be a memory related problem. Test the memory first, you can run Memtest 86+ utility. Toshiba Satellite A60 has one memory module integrated into the system board (cannot be removed or replaced) and this model also has one memory slot available for upgrades. If you have an extra memory module installed, remove it and try loading software again.
If you have only onboard memory and it fails the test, you’ll have to replace the whole motherboard. I’ve seen tons of Satellite A60/A65 notebooks with failed onboard memory. I hope it’s not your problem.
January 8th, 2007 at 5:16 am
I have a Toshiba A60 and I have tried to reload the factory software but this fails at about the 25% mark so I then tried to install a new copy of XP but I keep getting cannot load ntfs.sys or setupdd.exe or some other file like that. I have also tried to load emergency boot disk to chech the HDD which also fails I think that this might be a HDD problem what do you think?
December 26th, 2006 at 6:07 pm
I am restoring a business laptop that is no longer connected with the network. Is the process the same way?