Just recently I have been having problems with the video card on my Toshiba Satellite A65-S126
Just recently I have been having problems with the video card. (I think?) on my Toshiba Satellite A65-S126. It runs XP home.
The computer starts to boot fine but about halfway through after the windows logo shows up, the screen goes to a screen that says…” We apologize for the inconvenience but windows did not start normally. It will prompt me to start normally or safe mode, safe mode with command prompt, safe mode with networking, etc.
Then IF it goes through into normal start up mode it will say…Computer restarted after an unexpected shutdown. Microsoft Windows detected a possible device failure. The driver for the display device was unable to complete a drawing operation. Please check with the device manufacturer for a driver update. The display driver for the ATI MOBILITY RADEON 7000 IGP seems to be responsible for the system instability.” The error signature is (szAppName Drivers.Display) (szappVer 1002443700FF101179) (szModName ati2dvag.dll) (szModVer6.14.10.6430) (Offset 403106EA).
When I boot the computer in safe mode, windows works normally, but tells me it had a problem with the ATI card and after a time will shut down by itself and continue with all of the issues mentioned before.
I recently deleted everything from it (it took 8 hours) and restored with original software given only to have the same exact error messages pop up again.
Running a restore CDs and reloading everything back to original factory defaults was a very good troubleshooting step. It eliminated any software related problems. If this error is not caused by a software fault, then it’s a hardware issue. Unfortunately it didn’t fix your problem and to be honest, you do not have a lot of choices. Toshiba Satellite A65 has onboard video and onboard memory; everything is integrated into the system board. So, if the onboard video or onboard memory is bad, the entire system board must be replaced. If you have any extra memory module installed, try to remove it and run the laptop just with onboard memory. You can try to re-flash/upgrade the laptop BIOS, sometimes it helps. If after re-flashing the BIOS you still have the same problem, then I would say that the system board is bad.
June 29th, 2006 at 10:55 pm
I updated with the latest bios and I think that did it. Is it difficult to install a dvd burner into a laptop? I’m thinking about putting one in my Toshiba A65 .Thanks! Sean
September 25th, 2006 at 6:37 am
I am having the same issue with the ATI radeon 7000 IGP video card also. When my toshiba a65-s126 boots up it will prompt me to either start in safe mode, last known configurations or start normally. well, windows will not start normally and will cycle through again to restart and halfway after the windows logo it will repeat with a blue screen saying something about an unknown error physcial memory dump. I can boot the computer in safe mode but who wants that. I have been successful at times to boot in last known configurations but the display settings are all off. Big Icons and display on screen is huge. Ive tried researching this problem and no one seems to have a solution. Was wondering if there is anyone out there that can help? Toshiba customer support is slow and cant get any help from them. Hope others can get the same help too. thanks for your time.
September 25th, 2006 at 7:53 pm
James,
Toshiba Satellite A65 notebook has a memory chips integrated into the system board and the video card (also integrated into the board) uses shared memory (part of the main memory). So if the memory is going bad you can get all kind of errors, including BSODs. Run Memtest 86+ utility and see if the memory passes the test. If the onboard memory fails, you are looking at the system board replacement.
If the memory passed the test, I would try reimaging the hard drive back to factory defaults. It could be just a software problem and reimaging the drive can fix your problem.
BTW, if you have a memory stick installed into the expansion memory slot remove it and test the laptop without it.
October 13th, 2006 at 4:14 am
I’ve had the same problem with my Toshiba Satellite A65. The problem started on Tuesday. I’ve been unable to find any guidance online other than the above – I’ll do as suggested and report back.
November 27th, 2006 at 7:50 pm
I have been having the same problem. All started after my boyfriend installed 1G of new memory for me.
The computer works sometimes…sometimes it doesn’t, and it keeps on crashing, blaming it on the video card.
I don’t want to take out the new memory, because the computer runs a million times faster without it…
I tried updating the BIOS but I’m not sure if that worked…
Any ideas on what I should do? I don’t have the original factory reboot disk anymore.
THanks!
Fernanda
November 27th, 2006 at 7:51 pm
Oh…btw. I have the toshiba satellite A65 too.
November 28th, 2006 at 5:39 pm
Fernanda,
First of all I would check if the 1GB memory stick is seated properly and reseat it just in case. Second, I would run a memory test utility to make sure that new memory stick is fine. You can download and run Memtest86+ (link on the right side), free and reliable memory test utility. Run this test with 1GB module installed and without it too, just for the base memory. Finally, I would remove the 1GB memory stick and run the laptop just with base memory and see if you still getting the same problem. May be it’s just a coincidence that the laptop started crashing after your friend installed new RAM.
December 6th, 2006 at 8:56 pm
Folks unfortunately this is a problem with these machines. If you search you will find stuff all over the net. TOshiba refuses to do anything about it. I wouldn’t waste your time spending a lot of money on new parts. I have read posts where people have had the board replaced 3 times and the same problems arise. I will never buy a Crapshiba again.
December 17th, 2006 at 10:42 am
I got the same problem with my A-65. The onboard shared memory went south and the solution is to replace the motherboard, which costs almost half the price of a brand new system… A pity that happend with less than 2 years of use. I’ll never buy a Toshiba again!
January 2nd, 2007 at 12:44 am
I have the Toshiba A65. The blue screen has appeared throughout, without any reason, and even during installation of Windows XP or Windows 2000. I do not have this issue without the extra memory and I have tried several extra memory sticks so it is not the extra stick. It is very obvious that Toshiba screwed up with this laptop ( I have had 3 Toshibas). As I am typing this I am thankfull that it has not crashed. It is almost guaranteed when I am using the video camera. Got this laptop 2 years ago from Best Buy in New Jersey. Without the extra memory is extremely slow, with the extra memory it crashes left and right …I will never buy a TOSHIBA again_
January 21st, 2007 at 4:38 am
I have a problem with my video card….i jus bought a toshiba A100 and it works pretty fine. unfortunately when it comes to games, almost all games do not work. Some games say that my video card is not compatible with direct x therefore i cant play it…what do i do??
January 30th, 2007 at 12:28 am
Hi im from mexico and i have a toshiba a65 same probles
now i have a problem with a 80gb hdd that dosent work it just work fine by 2hr and then when i turned on again the laptop just give a blue scrren and a dead disk
i dont tink toshiba gona replace the disk due to a trash product of them but i gona reclaim because the a 65 its a fraud against the consumers
i apologize for my bad english, sorry its not my natve language
these need to go leegal reclaim against company they take our money and give us a piece of trash with a name (toshiba)
February 4th, 2007 at 6:56 pm
I have an A65 S126 and my video card caused crashes about 6 months after I bought it.Toshiba and ATI refuse to do anything about it. It’s really PATHETIC that these companies do not care enuf for their customers to provide any relief.Never more will I buy from them again
February 15th, 2007 at 3:46 pm
I have a Toshiba Satellite A60 which I purchased in September 2004. Over the past year, I have occassionally gotten a blue screen that says that my problem file is the ati2dvag. The message on the screen states the following: The device driver got stuck in an infinite loop. This usually indicates problem with the device itself or with the device driver programming the hardware incorrectly.
Along with the error code ***STOP:0X000000EA, it says that it’s “beginning dump of physical memory”. When I reboot the laptop, Microsoft Windows Error Reporting appears and asks me to update the ATI Graphics Driver, but there is no driver update on the Windows site, nor on the ATI site.
These blue screens are becoming more frequent. In addition, my laptop sometimes shuts off by itself, which I have attributed to an overheating problem. To correct this, I have purchased a laptop cooler, which sits under my laptop and takes away the hot air from underneath the laptop.
Any advice given is greatly appreciated! Thanks, Laptop Freak, for a comprehensive and informative site.
February 17th, 2007 at 9:14 am
Eva,
Did you try downloading and installing the graphics driver from the Toshiba website at support.toshiba.com?
You can lift up the keyboard as it shown on the steps 6-9 in this disassembly guide. Do not disconnect the keyboard from the motherboard, just flip it over and put on the palm rest. Now you have an access to the cooling fan. Blow off dust from the fan and heat sink, it’ll fix the overheating problem.
February 19th, 2007 at 7:50 am
I have a similar problem with my A60-SP159. Recently I just put it to hibernate. When i lifted the case i got the blue screen of death (BSOD) saying something about memory dump and disabling BIOS memory option/video driver. I rebooted and immediately the Toshiba logo appeared with vertical lines across the screen, then it sent me to F8 OS options, still having those vertical white lines, no matter what option i choose it crashes ant reboots. So i formatted it with the restore dvd and it seemed to work perfectly , no more vertical lines, but then i opened a power point presentation and guess what… BSOD!!! rebooted and nothing but those damn white lines, I re-formatted but this time it didn’t work at all!!!
By the way i also have a memory expansion but never had any trouble until now, do you think it is a hardware lethal issue? should i remove the memory expansion or buy a new mainboard? if so where can i get it? is it too expensive?
February 20th, 2007 at 10:42 pm
pedrito,
I think it’s a problem with the video memory (integrated into the board) and it’s necessary to replace the main board. Sometimes you can find a great deal on eBay.
February 21st, 2007 at 2:25 pm
Hey, thanx for your advice, but i wanted to comment something else. Checking some websites i saw the memtest86 for detecting memory errors. So I downloaded the knoppix cd (linux) wich included the tool. I booted from the cd and what i expected, no linux, however i still could access to some tools like Memtest86 . So I run Memtest and it found about 10.000.000 memory errors!!! Do you know what this means and if it could have any other solution instead of changin the mainboard because they are too expensive very difficult to find.
February 22nd, 2007 at 12:04 am
Pedrito,
It means the laptop memory is bad (it’s common with Satellite A60/A65). If you have any extra memory stick installed remove it and run Memtest86+ again. Toshiba Satellite A60 and A65 notebooks have RAM integrated into the motherboard, it’s permanently soldered on the board and you cannot replace it, unless you find a super-duper tech who can resolder it. You’ll have to replace the motherboard, there is nothing else you can do to fix the problem.
February 25th, 2007 at 6:06 am
Hey it’s me again. Guess what . I’m definitely sure it has to do with something loose inside the laptop because if i keep pressure under the laptop somehow white lines disappear and windows loads up normally… However it won’t last too much before crashing if i stop pressure.
I know it is the motherboard but in my country this model’s motherboard costs about 850 dollars… more expensive than a new laptop. So please… any other idea before beginning to sell this crap’s parts?
March 3rd, 2007 at 9:13 pm
I had a similar problem, blue screen of death and unexpected reboots after installing a 1gb high density memory upgrade in my A65. My problems went away when I went back to the 512 stick. I will try the memory test mentioned here on all three memory configs. I’m interested to hear if anyone else is having similar problems with certain 1gb memory sticks.
May 7th, 2007 at 12:24 pm
I had the same problem. Go to the Toshiba notebook support page, enter model number, filter BIOS downloads. Download latest BIOS update. You should have the option to update the BIOS from windows. Run that, and that should fix the problem.
May 9th, 2007 at 12:53 am
My compaq pesario v3000 always seems to crash when playing certain games. My hardware is compatible with the games, but, after running the game for a short amount of time, the screen freezes and reverts to the desktop. Then there is a window that says: Iarmnt5 display driver has stopped working. I have tried reinsatlling and downloading the display drivers,but the problem keeps on reoccuring. Is there anyway to fix this apart from not playing?
July 10th, 2007 at 5:24 pm
Toshiba A65 S126…wireless NEVER worked on this. Finally, I went to Toshiba’s help/support (after Circuit City wouldn’t help and, made it worse and slower…even though it still has one more year on Service Warranty). I found a download and that seemed to fix it. Then, I plugged in a new Microsoft wireless optical notebook mouse. Although it recognized new hardware, it never configured it through the Wizard. I decided to remove AOL thinking this was causing everything to be so slow. When I went to restart…OH NO!!! Got Windows first page THEN lasse.exe (0xc0000006) Application Failure Click to end. Then the Black screen. can’t find anything to explain this. Tried F8 through every choice…nothing. Any help?
July 12th, 2007 at 10:03 pm
Gail,
Backup all personal files using an external USB enclosure for notebook hard drives and then reinstall the operating system and software using the recovery DVD. It will load original factory defaults on your laptop. BEWARE! All personal files will be erased during the restore process, so back it up before running the recovery DVD.
July 13th, 2007 at 4:57 am
Thanks…I’ll try that. But, I never got a recovery disk. When I told the guy at CC nothing came with this he yelled at me and told me (like I was an idiot) that no recovery disks were ever supplied with machines since some class action lawsuit against HP a few years back. Duh…this is a Toshiba! (I DO have a Dell Windows XP. Would that work?)
August 18th, 2007 at 2:13 pm
I’m fixing a friend’s laptop, and getting the same problem. I backed up all her data, so nothing is critical – at this point I’m just tinkering. I’ve tried to install both XP Pro and 2K Pro, and both have various errors at different points in the install process – sometimes it will get to 75% and crash, other times it dies sooner. I have noticed some vertical lines on both the LCD and the external (VGA) output, which has led me to suspect that the video card on the board may be causing problems. I have swapped RAM to no avail, and am frustrated by the fact that I cannot seem to do anything to fix this machine. I guess the only answer is to find another MOBO on eBay. Any thoughts?
September 30th, 2007 at 8:27 pm
thank you for your help. my laptop recently have been acting weird with LCD screen that it goes blurly for not reason. i thought it was lose cable but it’s i open up the laptop and check all the cable it doesn’t fix the problem. the only thing that works is when i hit it a little bit i know it sounds like stoneage or when i move it a certain way but when i put it back on the table it the screen goes weird again. thank you very much i think it’s my video card but i am still not sure or maybe the place in which i connect by video therefore it would me that i have replace the whole motherboard.
September 30th, 2007 at 9:05 pm
One quick question…the serious problem I wrote about much earlier still exists. But, just after I finally got it working, I plugged in a new cordless mouse. I ignored the incompatability. Then the problems began. Related?
September 30th, 2007 at 9:19 pm
Fer,
Before you jump to any conclusion, test your laptop with an external monitor. Set the laptop to output video on both screens internal and external. Does the external screen goes blurry when the internal screen goes blurry?
If the internal screen is blurry but the external is fine, probably this is not related to the motherboard and you have a problem with the laptop LCD screen.
If both screens go blurry at the same time, apparently this problem is related to the video card.
September 30th, 2007 at 9:24 pm
Gail,
Doubt it. If the mouse is incompatible it’s simply will not work.
By the way, I believe you have a Satellite A65 laptop and most likely it runs XP. What kind of mouse is incompatible with XP?
September 30th, 2007 at 9:31 pm
Yup, you’re right…duh. I need to pull that thing out and send it off to CC’s protection (ha) plan people.
Thanks.
November 11th, 2007 at 7:49 pm
I had a problem with my Toshiba a65-s1062, the graphics
would crash (ATI) going to very large text and monochrome. This went on even after reloading the fix-it disc. I finally fixed it, when I blew out the dust bunnies( I just blew into the fan inlet, a large cloud of dust came out.) I think it was overheating, it would run ok for about 30 min, and then the video would crash.
It was cheap and easy fix, it’s worth a try.
Tom
March 30th, 2008 at 11:01 pm
Just accept that we have been triked
they just got our money and they don’t care about us
they simply swindled to us
(nos estafaron)
post data
all the problems are related in the a65 models take care clean it very well, check the power connector on the back side of the laptop these need to be soldered again or replaced, and buy a good 1gb memory if the integrated memory its totally dead then the only solution its take out the on_board memory this between the expansion slot of the external memory and the battery
be careful there are modules in the bottom side and the top side of the mother board and finally but more important clean very well the area to take out any remaining soldered parts that can make a short circuit
these can fry the main board so its very dangerous
other way with less results its re-flow the main-board over the memory area be very careful with temperature or you gonna fry the memory if its still alive
June 16th, 2008 at 9:55 pm
I have an issue with my A65 s126 that requires the recovery cd, which I also never got, which I credit to the techs at BestBuy who didn’t return it after service. Is there an alternative to the cd or anyone/place that I can get one?
June 16th, 2008 at 10:56 pm
BVH,
1. You can reinstall the operating system form a generic XP CD if you have one. After that download all missing drivers from the Toshbia website.
2. Try calling Toshiba 1-800-457-7777. Maybe they can sell you one. Some of my customer were able to buy recovery discs directly from Toshiba and it wasn’t expensive.
September 16th, 2008 at 4:49 pm
hi i have a toshiba satellite A65 S-126
i have trouble with the video drivers , evry time i try to install thme , wen i have to restart it it does nothing after the windows XP screen , then i get a blue screen for lik 1 sec , and it restarts ,
then i need to run safe mode and remove the installed drivers so that wen i restart it works , the problem is i can install video drivers and i cant reproduce movies or play games well .
any help is apriciated
October 12th, 2008 at 8:54 am
Just want to confirm that this is definitely a driver bug that appeared in a 2004 release. There is a post or two above that are mixing problems, but other than that, ALL are a result of a buffer overrun problem with this driver. I spoke with ATI/AMD a few days ago as my wife’s A65 had taken to crashing every time she ran it in Windows (I installed SUSE and pushed her to use it unless absolutely necessary – no room for Wine with this old laptop). This past week, BSOD and it wiped all trace of the Windows root drive NTFS formatting. She had installed a third party Microsoft Access app and didn’t point it to storing to the data partition I had created. All data lost, wife ready to fly to Redmond and kick some arse. All night rekeying data on one of our home network clients running Ubuntu and Wine and she’s back in black. I reloaded Windoze and am burying the ATI update permanently.
I now work for HP (buyout of my employer) so she is getting a brand new custom HP laptop with no OS installed. On goes Ubuntu with a small partition with Damned Small Linux as a fall back should she be traveling and pull a “Stupid User Trick”.
DO NOT INSTALL THE ATI DRIVER OR ANY VARIATION OF FOR XP!!!!!
January 17th, 2009 at 8:10 pm
Hi. I have a Toshiba A105-s4284 and I’m having problems with the video display. I get a lot of choppy slow internet streaming videos and even flash games run slow. My old Toshiba m35x laptop has better video performance. I’ve updated/reinstalled all known drivers pertaining to video and still have the same problem. Everything used to work fine before about a year ago when I caught a virus and it pretty much wiped out most my drivers and I had to reinstall all of them. From that point on it’s never been the same. I even reinstalled the OS system but to no avail.
I used to be able to play h.264 compressed HD videos, but now the video freezes while the audio is fine. Can someone help??