Our computer shuts down and you can’t log on to the internet or run any programs without shutting it off and turning it back on
We have a Toshiba Satellite Mobile Intel(R) Pentium (R) 4 CPU. When it sets for a while, and it can vary, the computer shuts down and you can’t log on to the internet or run any programs without shutting it off and turning it back on. What can be causing this? It has been driving us crazy. We should also tell you that we are not computer savvy, so before we take it some where to have it checked out we thought we would ask you.
From your description I cannot understand if your computer shuts down completely or it locks up after a while, so you cannot do anything. If your computer shuts down unexpectedly, then I would check if the heat sink is clogged and the CPU overheats. It’s a very common problem and usually doesn’t take a lot of time to repair.
On the other hand, if your computer locks up after a while, then I would test the hard drive first. I’ve seen it many times when a laptop stops responding because of a bad hard drive. If the hard drive fails the test, then it must be replaced. Hard drive replacement requires reloading the operating system, so be prepared for it. Do not forget to back up all important information from your computer when you take it to a repair shop.
If your laptop is Toshiba Satellite M35X, A70 or A75 then you might have a top cover that wasn’t grounded properly. You can fix the problem if you replace the top cover assembly or modify the old one.
October 21st, 2006 at 6:32 am
laptop freezes up during installation of windows xp pro it freezes during install devices when it at 35min tried a few times an freezes in the same spot thought it was the disc tried a new disc same problem same spot so i thought it was the hard drive an replaced hard drive same problem same spot anyone help the laptop is a ibm thinkpad t21 4au dave
December 29th, 2006 at 2:59 am
hey there,
thanx for the reply toi my other comment, appreciate it alot,
ok here is the thing, there is this New Dell D820 (duo core 1.83 GHZ – processor no. :T2400) laptop – and with a 1 GB Ram ( my friend also increased it to 1 GB adding 512 MB MOre) so now the problem is, whenever he connects to the Internet, like opening a page and trying to sign into his email the Computer FREEZES – everything in its place… you cant mov the mouse, you cant use Alt+ctrl+del nothing…so u’ll have to restart…and this happened like 20 times in one day after being connected to the internet – i even re-installed Windows XP Sp2 – scanned the drives for virsus and stuff….still same problem…
and oh yea – this Laptop – when you goto the Setup it shows the memory size as : 8 MB (Intel 94 GM ) – but in the System properties and the Direct X Diagnostics utility its shown as 224 MB ?? whats all this about ?
second problem, whenever i plug in a USB cable to the USB port or take it out the Blue Death screen appears giving a message : BAD_POOL_HEADER ???
can you please help me… i’ll be so grateful… thanx alot
happy new year.
December 29th, 2006 at 8:10 pm
Ajmal,
You reinstalled the operating system but the problem is still there, so I would assume it’s not a software issue. Make sure that the laptop has a latest BIOS installed. Check if there is a BIOS update available for downloads. Upgrade the BIOS and test the laptop again.
I believe this laptop has Intel’s 915PM/GM/GMS chipset. The graphics card is integrated into the system board and uses part of the main memory. The video memory is dynamically allocated and the size can change from 8MB to 224MB. When the video card is not loaded it uses default 8MB but as soon as you load the video card the amount of memory allocated for the video card increases and grows up to 224MB.
Again, check if there is a newer version of BIOS and upgrade it.
February 12th, 2007 at 7:30 pm
I have a Toshiba A45-S250 that freezes up regularly, but only when it is on battery power; no problems when using the AC adaptor. Is this a symptom of a bad battery, or maybe something else?
February 13th, 2007 at 11:41 pm
Andy,
I doubt that this problem is somehow related to the battery. Make sure the laptop has the latest version of BIOS installed, update it if needed.
March 7th, 2007 at 3:39 pm
Laptop Freak
My Toshiba P35-S6292 has an issue with locking up after closing the lid, regardless of the power source (it doesn’t “freeze” because of the battery or something like that). Classically when I closed the lid, the power saver comes on (shuts the LCD off) and the computer disconnects from the internet. More and more often now when I open the lid back up, the display is not reset, when before a touch to the keypad or external mouse would bring up the display just as it was when the lid was closed, and after the network (modem, wireless router, etc.) re-established itself, the internet was accessible again (probably 20 seconds, maybe). What would cause the display to not come back on after the lid has been closed?
Also, the hinges are getting loose, and I know there is a category dedicated to that, but I couldn’t find any specific info on whether the hinges can be tightened and how to tighten them, but only a small bit where tightening hinges was alluded to. Any help would be AWESOME!!!
T.
March 11th, 2007 at 10:10 pm
tjayphe,
I’m not sure what is causing the first issue, but I think I can help with hinges. Tighten two screws shown on the step 10 in this guide, it might help.
July 3rd, 2007 at 9:31 pm
Laptop,
My Toshiba will not let me change the power settings. My desktop lets me set it so that the screen saver comes on in 20 minutes, but that the display will never shutdown, stand by or hibernate, so that I can download large files from the web at night.
My Laptop refuses to let me change any of these settings, except It says to change them I need to go into Toshiba Power Saver, and then do it there, but that still won’t give me an option. Can you help?
June 19th, 2008 at 12:14 am
I have an Odd issue that has perplexed me
im th eguy thats fixes everyones pc so this one is tough . I have a compaq presario v2000 laptop with windows xp
everytim i try to turn on or off my laptops sound using the hotkey it locks up instantly fo ra while i thought it was gettingot hot not even realizingthati had hit he button to trigger it i have had no issue sin ei stopped usin ghtat button however i cannot figure wethe ths would e defective hardware or a driver issue and i cant figure wih driver controls it either if you have any idea i woul love to hear it thanks again
June 20th, 2008 at 12:14 pm
john whitehouse,
Just in case make sure the laptop has the latest BIOS version installed, updated the BIOS if needed.
To me that sounds like a hardware related problem. I just looked at the laptop service manual but it’s not clear if both volume control buttons are located on a separate board or on the motherboard. If both buttons are located on a separate board, it’s possible that this board is not working properly.
Did you try reimaging the hard drive back to factory defaults?
November 8th, 2008 at 6:06 pm
my compaq v2000 goes into a black screen after sitting for awhile and cannot come back unless turned off and then on again . is it the hard drive?
November 9th, 2008 at 8:33 am
My Toshiba Satellite S269 laptop goes into hibernation whenever I touch the mousepad.
This happens after rebooting as well.
January 6th, 2009 at 12:56 am
Hello I have a ACER 5630 Laptop with 1.66 Ghz 2 GB Ram and 120 GB HDD. My Laptop shutdowns When I try to use a converter software. Looking at the CPU utilisation its stays at 100/% for 1 minute and then its shuts down.
What would be issues
May 29th, 2009 at 7:15 pm
Toshiba M35
BAD_POOL_HEADER BSOD
when installing
XP Service Pack 2 / 3
Just do a BIOS UPDATE
http://www.csd.toshiba.com/cgi-bin/tais/support/jsp/outFrm.jsp?ofId=AskIris&searchString=m35&x=10&y=11