Comments on: I cannot connect to the Internet using dial-up modem after a strong thunderstorm came through my neighborhood

By: Brandon

Brandon — Wed, 03 Sep 2008 18:39:02 +0000

I have a Toshiba Satellite A215 – S7444 that was also in a t-storm. When I query the modem it’s all good, but when I try to dial out I can’t get a dial tone. I can take the same line and plug it into my desktop and it works fine. Is there anything I can do? And if not, how do I go about replacing it?

By: Patrick

Patrick — Wed, 03 Sep 2008 14:42:01 +0000

Toshiba modem cards are notorious for having very bad connections to their motherboards. A solution that has worked for many is to unscrew the cover for the modem on the underside of the computer and reseat the modem card. If that fails, try folding up a piece of paper to a thickness that will apply pressure to the modem card connector when the cover is replaced.

Worked for me and many others.

Best of luck…

By: Susan

Susan — Sun, 17 Aug 2008 09:04:39 +0000

Ihave a problem with my loptop. I was dissapointed it since i could no longer connect my internet connection thru landline. Id been using it before for almost a month, but when i use to connect my loptop to my mobile phone then when i disconnect for it and use my landline connection it could not connect again. What is the posible proble with my loptop. i already bored solving thi problem but still i cannot connect.

By: Laptop Freak

Laptop Freak — Wed, 25 Jun 2008 19:31:47 +0000

Kevin V, The only way to find out is replacing the modem. I think that's your problem. Fortunately, you can find this modem here and it's not very expensive.

By: Tyler

Tyler — Tue, 24 Jun 2008 06:30:31 +0000

Hey, I have a problem. I have a compaq laptop running windows xp. I have a dialup connection. I can successfully connect to the internet, as long as my power cable is not plugged in, but as soon as I plug in the power cable, the internets kicks off. If I attempt to connect while the power is plugged in I just get a static noise instead of the dialup buzzes and beeps etc. This just randomly started happening. Any idea what this could be?

Thanks.

By: Kevin V.

Kevin V. — Sun, 15 Jun 2008 02:04:01 +0000

I think I have a similar problem but I am not sure. My wife was online last week during a pretty bad thunderstorm. We have a cable internet connection so our computer was connected to the external cable modem. She says that during the thunderstorm she actually got a shock from the computer. Now I cannot connect through my cable connection (I can see other wireless connections and they do connect just fine). When I plug the cable from the modem to the computer the lights on the port do not light up (they do when I connect them to another computer). Is this a problem with the port that I can replace or is the hard drive fried? Everything else on the computer appears to work just fine and I haven’t experienced any other issues. Also the power was connected to a power strip. I believe whatever happened came through the actual cable.

Thanks,
Kevin

By: Joe Czyzewicz

Joe Czyzewicz — Sat, 15 Mar 2008 19:57:04 +0000

I have a Toshiba satellite A15-S1292 The modem will not work. There were many virus issues with this computer when I got it so I ran the recovery DVD to start with a new slate. It still will not work. It is listed as a Toshiba Software Modem in device manager. The Device status says working properly. Query Modem says port modem is attached to could not be opened. Troubleshooter says COM port may be disabled. I try to look at Ports in device manager and NO COM ports show up only LPT1. Is the problem with the COM ports or the Modem? I can not find anything on the Toshiba site about either of these issues.

By: Dennis G. Peterson

Dennis G. Peterson — Tue, 09 Oct 2007 15:40:56 +0000

I have a laptop PC which is of a generic brand. It has a 2.2 or thereabouts processor and a 40 GB HD using window XP Pro and 512 MB of memory.

My girl friend has a dial up system on her desktop and I want to be able to use the same modem on a sharing basis. How do I make the connections and are there any diagrams available?

thanks dennis dennisissure@yahoo.com

By: Jens

Jens — Sun, 19 Aug 2007 22:50:27 +0000

Hi Laptop Freak,

you seem to be pretty knowledgeable. I have spent the better part of yesterday researching a misbehaving internal modem of a Toshiba Satellite 1130 to no avail.

The modem suddenly died on me after I replaced the T-adapter I used to connect both my phone and laptop to my phoneline. I purchased a D-Link T-adapater with filter for the ADSL line. The phone jack now holds a small male-to-male cable, the T-adapter (a cheap $3 one) and then the cables to the phone and laptop.

When I click on “Query Modem” (see your screenshot at the top of this page) I get the error message “The port that the modem is attached could not be opened”. Clicking on the “View Log” button reveals as last message “Opening the modem device failed with error 000005aa”.

There are so many threads out there treating mainly the 5aa error message but hardly any solutions. I wanted to access the modem to check weather I can stabilise its position (one of the solutions offered) but I couldn’t find the modem (opened compartments of battery, hd/dvd, memory, cpu fan).

I really appreceate any pointers from your expertise.

Cheers!

By: chuck gee

chuck gee — Wed, 01 Aug 2007 05:51:43 +0000

every time i plug the phone cord into my laptop, my phone losses the dial tone. so i can’t use my dial up. i see that Dirk Lyndon had the same problem 1-20-07. so is there a fix for this problem?