Comments on: Toshiba Qosmio F15-AV201 has a video problem where it only runs in 4 bit mode with vertical lines on the screen

By: Laptop Freak

Laptop Freak — Wed, 10 Aug 2011 01:39:44 +0000

@ curtis,

is there really a recall on the toshiba qosimo f15 201a i call toshiba and they said that’s not true

They had it like a few years ago. Probably it’s over now. Try talking to a different Toshiba representative just in case.

By: curtis

curtis — Wed, 10 Aug 2011 01:36:27 +0000

is there really a recall on the toshiba qosimo f15 201a i call toshiba and they said that’s not true

By: patrick

patrick — Sun, 19 Dec 2010 09:17:48 +0000

Anybody still have their F15 running or never want to buy another Toshiba computer. You are not the only one.

By: Bill

Bill — Fri, 11 Dec 2009 18:52:49 +0000

As recently as today, Toshiba was still replacing the mother board on the F15. I called and will receive a shipping container.

By: Carol

Carol — Mon, 14 Sep 2009 16:04:34 +0000

I have the same problem with my Toshiba Qosmio… But my laptop is a G25-AV513. Will mine qualify for the free repair?

By: Mike

Mike — Sat, 18 Jul 2009 17:00:13 +0000

Toshiba has a recall on the Qosmio F15 models to change the motherboard called “System Board Enhancement program”. Just got my out of varranty laptop serviced by them, where the issue was no video or video stripes when connected to a monitor.

By: Shreepad

Shreepad — Thu, 02 Jul 2009 05:28:06 +0000

hello all
I have a Qosmio F20 bought in 2005. It has developed the same thermal event display problem as described in this thread. Can i expect service from toshiba. Have already sent it out to toshiba service station.

thanks
Shreepad

By: exodus

exodus — Fri, 19 Jun 2009 07:55:04 +0000

i own a qosmio f15-av201 and i my laptop is all blackout. i am from the philippines and bought the laptop in the us and is now out of warranty. i called the local toshiba here and said mine is not included in the “warranty issue”. can someone please help me?

By: MichaelSF

MichaelSF — Thu, 23 Apr 2009 17:35:35 +0000

OK, I followed the advice of the other posts and an inserting this comment in the event others might have the same issue.

I have the F15-AV201 (purchased in 2005) and it had the vertical lines on the display (appeared six months ago). This is a defect, on the nVidia graphics chip.

Since the chip is soldered on to the system or mother board, the only fix is to replace the entire system board.

I called Toshiba at the number posted herein, around April 10, 2009. The person I talked to was in the Philippines. Oh, the number was 800.457.7777, then at the first prompt press #1, #3 then #1 (rather than waiting for each prompt.)

Told them the model number and that I heard Toshiba was replacing the system board at no charge. I called it the “Northstar System Board Replacement Program.” He looked up my serial number info and said that it qualified for the “SYSTEM BOARD ENHANCEMENT PROGRAM.” He did not say “Northstar.”

He sent me a UPS prepaid box, sent the notebook in, got it back about seven days later! It had an updated system board that included a better nVidia graphics chip. A system check indicates it has the GeForce Go 6600.

Note: I did not have to argue with the CSR, it’s like they are told not to argue and simply arrange for the repair. Cool.

Note: I got the notebook with Windows XP and all original software installed. It’s like they used the System Recovery disks to reinstall everything. I did include a post-it note saying that the OS was messed up. Also, included with the return were two CDs that contained drivers and applications that are in comport with the new system board. The instructions said to install XP with my old recovery CD, but for all other drivers and apps, to use the two disks they sent me.

So cool that Toshiba is doing the right thing and fixing these at no cost to us.

By: A. Viscarra

A. Viscarra — Fri, 17 Apr 2009 01:05:45 +0000

My DVD Drive went out on my Qosmio G15-AV501. The light stays on and I can’t get it to read anything. I am afraid to replace the drive and have it turn ou to be something else. Also, does anyone know where is a good place to get that drive that will not cost me an arm and 2 fingers?