My Toshiba laptop has no serial number on the bottom. Is there another way to find the serial number?
I bought a Toshiba Tecra M2 used from someone on craigslist. (Won’t return my phone calls) When I tried to buy a startup replacement disk from Toshiba, I discovered to my horror that there was no serial number on the bottom of the computer and the serial number was also gone from the applications menu. The Toshiba people didn’t have any other ideas about how to find the serial number and taking it to a repair shop is way too expensive. Is there another way to find the serial number, and can I get any support if the computer was stolen? The XP Pro software has a virus that no one can locate and I need to reload everything for the computer to be useable again.
To the best of my knowledge, on Toshiba laptops you can find the serial number in two different places. The first place would be the sticker on the bottom of the laptop. The second location is the DMI string. Each Toshiba motherboard should be programmed with a DMI string and this string has information about the laptop (model name, part number and serial number). Unfortunately the utility for writing/reading the DMI string is not available for general public, only certified Toshiba technicians can access it. If you want to find the laptop serial number, you’ll have to go to an authorized Toshiba service center. If the serial number has been erased from the DMI string, I don’t know any other way to find it.
By the way, if the DMI sting has been programmed with a wrong model name you’ll get a “Wrong Machine” message when you boot the laptop from the recovery DVD and start the recovery process. I believe the utility for writing a correct model name into the DMI string is available for download (for some Toshiba models).
August 24th, 2007 at 12:42 pm
thanks so much
but i don’t know how to open the laptop
February 29th, 2008 at 5:24 am
pls i use a dell laptop and the serial number has been erased. how can i get know the serial number of my laptop
thanks
March 27th, 2008 at 7:49 pm
My IBM T30 laptop has no serial number on the bottom. Is there another way to find the serial number?
October 13th, 2008 at 10:50 pm
Well – I am a a Toshiba tec. First off start using the program: Mainboard DMI information viewer (current ver 1.0). If the string is gone here – then u need to take pictures of the HDD/ODD/BAT (with each of the serial numbers visible) and contact the manufacturer. These serialnumbers in combination only matches/is unique to one unit serialnumber (the one you are after). Unfortunly, this type of work – and forwarding of information usually only happens between a service-partner and the respective manufacturer…
Have a nice day
November 24th, 2008 at 11:26 am
You can also lookup at Toshiba Diagnostic Setup, that is there in Start – AllPrograms.
November 27th, 2008 at 12:40 pm
Where i can get Toshiba A300 1G5 Agreement number for online registration
January 25th, 2009 at 5:12 pm
Toshiba Satellite S5005 loses date and time. Is there a CMOS battery? If so where is it and where can I get a replacement?
January 25th, 2009 at 11:10 pm
get a copy of keyfinder.exe this will get the real serial number!
January 25th, 2009 at 11:12 pm
Opps! Follow up on keyfinder! when you run it, COPY down your serial number and save it in a sfe place!!
May 6th, 2009 at 11:15 am
I have a Toshiba Satellite A135. My 4th generation 2GB IPOD is not recoginized in by the Computer, but my 512mb shuffle is. After researching, I found in order for my 2GB to be recoginized, I may need to update my drivers, but recommended it should only be done with updating BIOS (I have V1.60). I can’t seem to find the correct code (ex: xxxxxxxx.86A.1663…) Is it necessary to update BIOS, if so, how can I do that?
May 6th, 2009 at 11:18 am
Denise,
Go to Toshiba website, find downloads for your laptop. Find the latest BIOS available, make sure it’s the right one and supports OS installed on your laptop (it’s in the description). Download the file and run it.
Make sure the laptop is connected to the AC adapter while updating the BIOS. Read instructions first.
May 6th, 2009 at 1:46 pm
Thanks. I take I must download BIOS in order to update my drivers?
May 26th, 2009 at 9:53 pm
I have a Hi Grade Notino C7000i laptop and about 12-14 months ago it just started to run really slow, my cpu usage is never particularly high so I don’t understand why ts so slow as I did not put any large programs onto it, its driving me mad it takes at least 40 minutes to boot up before I can even consider using it without feeling like throwing it through a window and then when it is working it can take ridiculously long periods of time to do the simplest of tasks, it has windows XP on it and also I have plenty of space on my hard drive and ideas before I cause a death by throwing it out of the window?
June 5th, 2009 at 7:13 pm
you could reload win xp or try ubuntu or other linux
maby get more ram
and last (and certantly least ,but more costly) get a new laptop
November 11th, 2009 at 1:42 pm
Thanks Vish! That was exactly what I needed.
START>>ALL PROGRAMS>>TOSHIBA>>UTILITIES>>PC DIAGNOSTIC TOOL
I can’t believe the lame customer service I am receiving at Toshiba. Their own registration department can’t even tell you how to find the serial number unless it is on the label (which is worn off because that is where you hold it to tranport it)!
Don’t even get me started on my 4 month ordeal in trying to order a restore disk for my 2 Satellite P105-S6024 laptops! I have YET to receive them…I digress.
Thanks for the helping me find the serial number to this laptop.
January 11th, 2010 at 2:19 pm
Toshiba just tried to pass off a refurbished laptop for my lost one they have had since November 2009. I have the Serviceguard and 2 yrs left on my warranty and am covered for everything and any cause but they lost it and when they first tried to replace with refurbished they said warranty and serviceguard wouldnt continue with replacement. What a crock! That isnt right so I refused it and then they tried to send me one and said, “oh by the way, the serial number sticker will come in mail later since yours isnt there anymore. I dont trust them anymore as this is obviously a scam by Toshiba.
Yes, can you believe it, they are trying to either screw me by doing this and if something happens to this refurbished one the serial # wont match something or they are trying to rip off their warranty company.
Yes, Toshiba is committing fraud but they are smart enough to not send this stuff to me by email. I am almosy 2 months and still have no laptop and am under warranty and paid extra for their Serviceguard. Be Warned they are a Crooks and absolutely horrible Cust Service as they stole my laptop and have no intention of solving this correctly.