Do you have a Toshiba Satellite M30X, M35X, A70 or A75 notebook? It’s broken and out of warranty? Can you get a free repair from Toshiba?
Do you own a Toshiba Satellite M30X, M35X, A70 or A75 notebook computer? The notebook is out of warranty and doesn’t work anymore? Do you experience the following trouble with your laptop?
notebook computers contain a system defect that causes them to freeze, reboot and/or crash, shut down, and/or lock-up with a black screen due to static electricity
You purchased this notebook in the United States? If yes, then you qualify for a 12-month warranty extension and can repair the notebook at no charge, effective November 7, 2006. You’ll find more information on the Toshiba Settlement Website or in your local authorized repair center.
Here’s an e-mail I received from one of the readers:
I contacted the attorney who is dealing with this case a couple of days ago. Here’s the deal for all you A70, A75, M30X, or M35X owners. Your warranty is extended until Nov. 7, 2007. This means ANY repair that needs to be done to your laptop will be at NO COST. You need to contact a Toshiba certified service center and take/ship you laptop to them and they have to repair anything that is wrong with it for any reason per the settlement agreement.
OK, Satellite M30X, M35X, A70 and A75 owners, did you get your notebook repaired at no charge?
August 26th, 2007 at 11:08 am
hi! i have the m35x laptop.. purchased around november 2004, but i lost the reciept and never signed up for the warranty replacement. is it too late to still get my laptop fixed?
August 10th, 2007 at 11:05 am
Kelvin,
Probably you’ll have to replace the fan. The fan is a part of the cooling module (heat sink) and I believe you cannot buy the fan separately. Here’s a part number for the cooling module: K0000191000. Use this number to find a new one. You’ll find disassembly instructions at: http://www.irisvista.com
But let me ask you question. Is there any reason not to take this laptop to an authorized repair center and get a free repair? As I mentioned above, the warranty period on this model has been extended (for laptops sold in the United States. Try it first.
August 10th, 2007 at 6:46 am
I have a Toshiba Satellite M35X-S311 laptop and it has been making a lot of noise coming from the fan area. In the beginning, my laptop was working great, but after about a year and a half it began to start making an annoying noise like the fan is not tighten or something. Can anybody give me some advice on how to stop this annoying fan noise ;or give me a guide on how to find a new fan for this kind of laptop and replace it without paying a lot of money?
Thanks
July 30th, 2007 at 3:45 am
Hi, my A70 Toshiba Sat has been playing up for the passed few months restarting randomly. I decided to have a go at opening it up and clean the heat sink etc. I felt very proud of myself until it came to turning it back on. Now the thing wont power up. I stupidly forgot to wear an ESD strap. I guess no questions asked this is the problem? What i would like to know is what kind of damage i could have done or could it be something else that is the problem. I took it to a repair centre in Sydney (based in OZ) and they quoted me $800 to be fixed which seems like a fortune. I would like to buy the motherboard myself and try and fit but they do not seem readily available. Any advice would be greatly appreciated.
I dont think i will qualify for the warranty extention because i am outside the US.
Thanks
Thomas
July 21st, 2007 at 10:45 pm
Sonny,
Yep, it looks like V000051700 is the part number you are looking for.
It’s possible that you have a problem with the video card witch means you’ll have to replace the motherboard. You will find a disassembly guide for a Toshiba Satellite M45 laptop at http://www.irisvista.com
Personally, I hate working on a Toshiba Satellite M45 laptop, it’s a really bad design.
Before you replace the motherboard, make sure the laptop is running the latest version of BIOS. Update the BIOS if needed.
Most likely the motherboard from eBay will be a refurbished one (as well as from any other source). Maybe you should invest your money into a new laptop?
July 19th, 2007 at 6:18 am
I have a toshiba satelite m45-s331 and am having freezing up problems constantly, i tried to take out the wireless card, still same problem, switched the memory, still the same and even reloaded the OS w/ XP professional w/sp2 and now instead of freezing up it just restarts itself, so then i tried swapping the hard drive still same problem, it seems as if i can run the laptop in safemode w/networking without it restarting but once i go to a normal boot it doesnt even stay on 5 minutes before it restarts itself, i am so frustrated w/this laptop it is not funny, i have been searching for new motherboards on the internet and looks like part no V000051700 is what i need, please confirm this is the right motherboard and if i should try swapping it, also it seems as if they run at least $300-$400 for the board, i have found it for $268 on ebay for the cheapest price!!! Any advice would be greatful!!
thanks
April 30th, 2007 at 5:33 pm
We were on the phone with a Toshiba Customer service for our A75 model which has shut down problem. They won’t give us a case number or free repair until we tried to run the recovery disk to eliminate software problem. Has anyone experienced the same treatment?
April 21st, 2007 at 12:01 pm
First And Foremost,
“The Site Rated Excellent”
Years ago, I’d buy Toshiba satellite S2800-300.
Because of certain needs to expand my activity
I found myself turning back this laptop, so, please
could you tell me the hard disk compatibility for this
model, I remember that I took out the old hard drive and even the attached things inside in the hard disk are completely lost manuals no more, please tell me what necessary things do I have to buy, I need a complete list before I go to shop.
Thak’s in advance …
and more power to you…
April 11th, 2007 at 4:27 am
Garrett,
At least in the case of the two offices of Richards Computer I have visited, the replacement of the system board was basically as you have said “no questions asked”.
April 10th, 2007 at 5:44 am
I bought a new DC jack off eBay for $6 for my girlfriends Toshiba Satellite A75 laptop and did the soldering repair myself as many of the how-to sites had described. I even beefed up the side contacts with a little more solder to ensure the jack wouldnt come loose again. It worked great for about a day, it charged and everything …and then it wouldnt boot up anymore.
Now that we have finally found out about this warranty extension Toshiba put into effect I am kicking myself for trying to do it myself and save money.
My question to you is: Will they still replace the system board under warranty at a repair shop? Some have said it’s a no-questions-asked repair… is this true?
March 29th, 2007 at 7:18 am
Dear friends I just wanted to ask you a question. I already took my laptop m35x once and it’s giving me problems again… What happen if it keeps breaking till the 3th try? Can I ask for a brand new laptop instead???
Sincerely
Wan Monei
March 22nd, 2007 at 7:28 pm
Lisa,
Not me.
I love my Toshiba laptops and I’ll stick with Toshiba.
Benefits:
1. Relatively cheap out of warranty parts and most parts are easily available online
2. There are local authorized repair centers (with other manufacturers you’ll have to ship it in for repair)
3. I know who to repair them
If you want to have a problem-free laptop buy an extended warranty, it pays off.
March 16th, 2007 at 3:29 pm
I got my laptop repaired free – they took the whole thing apart and even cleaned the infamous heat sink. But here’s my question laptopfreak: now that we all know we hate Toshiba: What computers do you recommend? Are there any that are relatively problem-free?
March 11th, 2007 at 10:18 pm
Leandro,
I believe this warranty covers only laptops sold in the USA.
Most likely your laptop overheats because the heat sink is clogged with dust. Buy a can of compressed air and blow off fans/heatsinks through the air intakes on the bottom of the laptop.
March 8th, 2007 at 10:40 am
I own a Toshiba Satellite A70 notebook computer and my notebook is out of warranty. My laptop does often shut down by itself and i had to fix it two times for this problem. I live in Canada and I purchased it here, could I be qualified in any way for the 12-month warranty extension?
Thank You
March 1st, 2007 at 7:27 am
I am glad I found this site. I, too, have a Toshiba M35X and have had problems with it. While under extended warrenty from Best Buy they told me it would cost me to fix it if it was a software issue. Like I knew what was wrong and if it was software or hardware. It would cost $100. and up. Needless to say I said F*^% You! I got a refund for the remaining part of my warrenty and will never EVER go to Best Buy again. Mine froze and my brother “fixed” it but it is still not the way it was and now I am having trouble to get it to charge. Seems like these are problems a lot of people are having.
I also wonder what will happen when the new extended warrenty runs out. If they don’t fix it right you know it is going to screw up again. I can’t see myself buying another Toshiba product either.
Thanks for getting out the info on the warrenty! ya’ll ROCK!
February 22nd, 2007 at 12:13 pm
Finally I disassembled all my M45-S165 nuts-book… I can’t tell if the power jack or the power unit or the whole motherboard has the problem. Is there anyone able to tell me how to check the M45-S165 motherboard problem or just power jack side? I tested the battery is fine half of juice left. So both adapter and battery is ok. The power jack connect to the motherboard is improved the way in M35 or older version. I also found that the attached heat sink has lots of dusts clogged, could that be a problem causing all power failed? Anyway any help from anyone will be great, thanks.
February 21st, 2007 at 7:33 pm
Kytriya,
Just call Toshiba and ask them to send you a shipping box so you can ship the laptop to Toshiba (probably you’ll have to pay for the box) or take the laptop to a local authorized repair center. It would be much faster.
February 21st, 2007 at 9:57 am
I called the lawyer and she said that the 12 month extension is for everyone regardless, but that she would ask about the static thing, as I’m at the cut-off. Also, I do NOT have the red dot I’m suppose to have that says it was fixed. Thus, my laptop was NOT fixed of the static thing but should have been before it was shipped. I’ll post here when I get more info from the lawyer.
February 21st, 2007 at 8:45 am
Serial number according to claim:
Z4000000 to Z4357516.
My serial number is
Z4431802k. Effectively making me NOT qualify for the lawsuit, even though I did receive a claim form.
Thus, I will have to get my own lawyer to get my bloody laptop fixed. The fans don’t even work, after they fixed it that last time. Toshiba will get a HUGE write up from me. I might even get consumer reports involved to help me with contacting them, as being on disability for bipolar makes it impossible for me to even discuss anything without venom when beyond mad. I DID have the static issue, just a couple times last January.
February 20th, 2007 at 8:42 pm
Took my unit to Richards’ Computer in Fairfax last week and now in Atlanta where they shipped their part for me and have had a much better service experience than using Toshiba directly. The repair guy told me yesterday that they are getting about 8 of these M35X units every day in their Atlanta office all with the above-mentioned problem.
February 20th, 2007 at 6:27 pm
Wayne,
I cannot find a list of drives for Satellite M30X-156 (it’s not USA model, right?). Here’s a list of drives for Toshiba Satellite M35X-S149. I think all drives will be compatible but I would recommend contacting the seller and ask him about any possible compatibility issues.
DVD-CD/RW drives:
K000015770, K000015780, K000015790, K000015800, K000025480, K000030230
DVD multidrives (DVD burners):
K000015860, K000015870, K000024880, K000029610
Search on the Internet using the part number. Before you buy it make sure the drive is actually compatible and it comes with the front plate. The old plate might not fit a new drive.
February 18th, 2007 at 2:23 am
I bought this Toshiba M45-S165 a year ago, runs smooth and great nothing happened to it until several days ago. I always let it recharge overnight, then ready to use for the next day, but at that morning I realized the computer has no power at all. I use a voltage measureing device to check both Adapter and Battery, and all work. But no matter how I tried to plug and unplug both power sources with no luck. I checked the website and tried to find if there is anyone has the same problem with the Toshiba notebook, Please help me or give some suggestion to fix my M45-S165? Thanks.
February 5th, 2007 at 12:59 pm
Taking mine in tomorrow they said it will be fixed under warranty.Sweet deal finally get this thing working correctly.
February 5th, 2007 at 12:55 pm
I wonder what happens After they fix everything and the new extended warranty expires? I have already had everything in the shop before to fix all the bugs. Result: Bugs fixed for exactly 1 year. Then, the bugs come back again. The same issues. Over and over again. So, does this mean I can sue the pants off them and insist on my money back so I can get a real laptop? One that – *cough* *cough* Works??? Lets see, because of the lerners hand law, they have to take me as I am, bipolar, which means $10 million for psych, $5 mill for therapist, $5th to fix all damage caused by said laptop, $20 mill for meds, $50 mill for heart and stress related physical ailments, $20 mill for asthma. Thus I can become quite rich off them. LOL As IF the courts would ever allow customers to have a real settlement.
Seriously, what DOES happen after the extended warranty does NOT fix the same issues, because they keep putting in the same faulty equipment into said laptop? Thanks! (Yeah, I know. This is for a lawyer to hash out.)
February 5th, 2007 at 10:39 am
My experience thus far closely mirrors Erik’s. Customer Support Center in the Philippines is a joke… And I also got my M35 back from Knoxville only to discover within a few minutes that the problem I was experiencing with the power supply had not been resolved. An earlier issue relating to the wireless was resolved successfully earlier… But now my computer is constantly turning off due to the static electricity build-up problem others have observed (plugging USB device into USB port or AC power cable is risky). It also has crashed when I haven’t even touched it. I also will never buy another Toshiba product… don’t know if it’s even worth it to send this unit back again for repair as they don’t seem very able in resolving issues…. Next time I’ll do what I should have done this time and stick with an Acer machine.
February 1st, 2007 at 4:00 pm
Yes, Toshiba repaired, at no cost, my M30X satellite notebook. Toshiba even sent me a box in which to ship the notebook and paid for shipping both ways. Notebook works great now. The notebook had been off warranty for several months. I called Toshiba directly and asked about the warranty……..
John Reynolds
January 27th, 2007 at 9:57 am
Yes, they are giving the extended warranty. I just called them and they said I can bring the laptop to authorized service and they’ll fix it for free.
January 26th, 2007 at 8:23 am
My Toshiba laptop is total garbage. I’ll never buy one again.
I have an m35x machine that I’m having a lot of bad luck with. First problem of LOOSE DC PORT was fixed under original one year warranty in California. Quick turn around and “Stayed” fixed for months.
Under extended warranty that I paid $140 for, it needed repair again.
Port becoming loose again even after being careful not to push against it.
Machine stopped booting up.
I have given it to two different Toshiba repair centers in the Knoxville, Tennessee area that failed me miserable.
First place tide up the machine for 3 weeks/ returned it “tested ok” and failed with in an hour.
Second place – Still has the machine after 3 weeks saying Toshiba keeps sending us the wrong motherboard.
I am totally discussed with Toshiba and will never buy their junk again.
January 25th, 2007 at 11:34 pm
After the hectic holidays I finally got around to getting into my Toshiba Service center last Monday. They had a new motherboard in it and I had it back in 3 days (on Wednesday!) Toshiba covered the fix with some clause in an extended warranty that you had mentioned. I purchased the laptop in December of 2004, so we were just over the 2 year mark! From what the serviceman told me, it sounds as though they have done much better things with the DC jack with regard to durabilty! I hope it’s true! Very nice though to have it fixed (and so quickly!) all for free! Thanks for the help on my DC jack problem!