Do you have a Toshiba Satellite M30X, M35X, A70 or A75 notebook? It’s broken and out of warranty? Can you get a free repair from Toshiba?
Do you own a Toshiba Satellite M30X, M35X, A70 or A75 notebook computer? The notebook is out of warranty and doesn’t work anymore? Do you experience the following trouble with your laptop?
notebook computers contain a system defect that causes them to freeze, reboot and/or crash, shut down, and/or lock-up with a black screen due to static electricity
You purchased this notebook in the United States? If yes, then you qualify for a 12-month warranty extension and can repair the notebook at no charge, effective November 7, 2006. You’ll find more information on the Toshiba Settlement Website or in your local authorized repair center.
Here’s an e-mail I received from one of the readers:
I contacted the attorney who is dealing with this case a couple of days ago. Here’s the deal for all you A70, A75, M30X, or M35X owners. Your warranty is extended until Nov. 7, 2007. This means ANY repair that needs to be done to your laptop will be at NO COST. You need to contact a Toshiba certified service center and take/ship you laptop to them and they have to repair anything that is wrong with it for any reason per the settlement agreement.
OK, Satellite M30X, M35X, A70 and A75 owners, did you get your notebook repaired at no charge?
December 5th, 2007 at 12:18 pm
Buy laptops with AMEX or other card that extends your warranty. Amex even defers their coverage if you purchase an extended warranty and starts their coverage once all others end. So I still have a year of amex coverage on the lappy!
December 2nd, 2007 at 1:17 pm
They should have given up a couple years ago and bought them all back. It was pretty clear at that point there was no perm. fix short of rebuilding it from ground up.
The reason I like Toshiba is mainly because I have a local repair shop that specializes in fixing them and getting Toshiba to pay. The only thing worse then a lemon laptop, is a lemon laptop lost in shipping!! These people are amazing and to clinch the deal they have my favorite caramel candy at the reception area
I wouldn’t listen to me though because I’m clearly deranged enough to have just bought another Toshiba laptop for $549 at Office Depot. EEEEEk
December 1st, 2007 at 2:58 pm
In the same boat. Had mine fixed in July after it not working for 2 years. Now it’s doing the same thing it did before, blue light only, no drive spin-up. What a piece of garbage.
I can’t see how any of you can side with Toshiba. No, I don’t think any of us paid a fortune for these machines, but we did buy them under the premise that they’d work for more than 6 months at a time, and without requiring $300 in repairs (not “fixes” since there’s obviously not a “fix” for the problem) only to have it break again 5 months later. I’m not an attorney, but I do know that as part of the settlement, they should have been required to actually develop a “fix” for the problem, not just a band-aid that eventually would dry up an fall off.
November 29th, 2007 at 8:15 am
But back to my original question. Now that the official extension date is past is there any reason not to toss it in the garbage(oh ok recycling)??? It no longer comes on even after an hour, and the last time it did come on, there was a short of some kind that was often fixed by removing (not just wiggling) the cord from the back and then replugging it in. Sometimes wiggling helped after replugging but it never worked if you didn’t un plug it first. Then once you got it running the instant black screen of death became for frequent until now when it seems perminant. It is like it shorts out cuz it blacks out instantly, even though all 3 power lights are still on. Thanks Again
November 29th, 2007 at 8:09 am
Don’t know if they were new but that second one certainly ’seemed’ to cause the power supply (transformers) to over heat and die. Something the first 2 didn’t do so it was only a guess that something was different(newer?). Of course that could be a coincidence but clearly this supposedly logical piece of hardware has morphed into some kind of bad ju ju, icky vibe, vortex of unlucky, hardware hell. The playful tester part of my personality would keep playing with the problem but the ‘get on with your life’ , need to make a living part of my personality is winning over my inner child in this particular area of way too much wasted time and productivity.
November 28th, 2007 at 9:21 pm
Badette,
How do you know that they were completely new?
I’ve replaced hundreds motherboards for Satellites M35X and A75 but I don’t think I’ve ever seen a brand new motherboard. They all were refurbished.
November 28th, 2007 at 8:23 pm
Before you try and get your mx fixed consider this. I’ve had 2 completely new mother boards and the last mother board caused the power supplies to over heat so i wound up buying 2 power supplies and then finally adding a big heat sink to my power supply which stopped the power supplies from going out but once again the black screen of death came back. I soon learned that the power was somehow shorting out internally and could temporarily fix it by unplugging and replugging the plug in back. This got to be a ‘fun’ game but now it won’t play any more and is all black. Oh yeah and the last year it took about 20 minutes to turn on. Sooo even though they(My authorized repair place) tried new motherboards and spent a couple grand keeping a 600.00 laptop running, it’s once again TU sooo in lieu of a cash settlement or coupon I’m never fixing this thing again. Enough is enough, dontcha think?
November 28th, 2007 at 6:38 pm
The A75 and M35X are dead. Let them die or fix them yourselves. I’m giving you the tools here, this is not a hard machine to take apart.
When they still fell under the warranty I took them apart on average in 7 minutes for motherboard replacements. That being said, he’s your only hope of squeezing a little bit more life out of your machines that are suffering from the infamous loose or broken power jack issue.
Most repair PROFESSIONAL repairs shops do not do these types of modifications, so you should seek out a ‘mom & pops’ laptop specialized shop if you do not think you are capable of this task.
These materials are a lot cheaper than your repair bills will be:
Soldering Iron
Wire
If you want to neaten it up you can go one step further and get some heat shrink.
Those of you that bought extended warranties that are still in affect on these machines, Toshiba will still honor them. As for the rest of you, it’s time to expand your horizons or break out your wallets. Don’t expect any repair facility to give you ANY warranty on a new board if you should choose to have it replaced. These cases for these boards is flawed in it’s design for the power jack and results in a fragile configuration of the components and the already shops know this about this unit.
Through extending the warranty as long as they did (a full year) on these machines, they have fulfilled any obligation to the customers in the value of the accessed life span of this machine. They have completed the terms of the class action law suit because of defects in this machine. So all of you talking about lawyering up, guess what, that boat has sailed. Time to move on to better and greater things, like Toshiba Tecras or Porteges instead of Satellites.
Please allow me to explain the true differences between Satellites and Tecras and Porteges. Satellites are made from cheaper components and are sold at low prices, but in large amounts, in commercial retail chains for one purpose; profits. The Tecras are the corporate line, high end, more portable and more durable, sturdier laptops. They are often between 999$ and 1299$, but you get what you pay for when it comes to laptops. Porteges fall into the same classifications as far as what’s good about them, except they are tablets with rotateable screens. Stay away from Satellites.
Buy quality, not quantity.
November 28th, 2007 at 3:18 pm
I realize that the 12-month warranty extension has expired as of November 7, 2007, but I purchased a 3-year extended warranty that doesn’t expire until Dec 27, 2007. The free extended warranty did me absolutely no good because I was still under the warranty I paid for. My question is, shouldn’t I still get the free 12-month extension (which would in theory cover me through Dec 27, 2008)?
Has anyone asked Toshiba or a lawyer about this?
I have the power connector issue and already had it “fixed” once a couple years ago and I am now having the part completely replaced before my extended warranty expires, but it would be nice to know that I will have another year on top of that when the problem inevitably recurs. After all, I already have to shell out over a hundred bucks to replace the battery that was ruined by the power issue.
Also, were we supposed to be notified of this settlement, because I was not. Neither was my father who also has an M35X.
November 28th, 2007 at 2:37 pm
Now that it’s past that extended fix it period should I just throw the laptop in the trash? It’s had 2 mother boards replaced but has always died shortly thereafter. It’s been dead 6 months now and only just heard there may be an extended coverage. It’s the famous mx35.
Thanks
November 28th, 2007 at 12:36 pm
I have had my a75 in for overheating, powercord issues, and a fan issue. It is doing the same thing again. I should have looked at the exact date in Nov. that I had to get it in. I am aware that I am one of many still having issues with toshiba. Is there any other recourse that I have. Though it was great that they I could take it to an authorized dealer for all the repairs, in the end that seems to be somewhat useless for all of us that continue to have the same issues even after repairs and problems that far outlast the extended warrenty.
It seems that all the warrenty has done is give me a working computer ( inbetween repairs ) for one year and then after that I guess we just have to eat the loss of alot of money.? Some how that doesn’t seem to be good enough. Do I and others with continued problems have any more options available to get this taken care of once and for all? I DON’T NEED A NEW COMPUTER, I JUST NEED THIS ONE TO WORK!
November 16th, 2007 at 5:25 pm
I have a M35X-S349 and have been beaten up by this thing for the last three years. It has been in for repairs three times and here I am seventeen days out of extended warranty and the display is turning off if it turns on at all after about 30 seconds. Most often the fan will run for about 15 seconds at power-up then turn off with no other activity except the power light illuminating blue as if saying it’s good to go. The power connector has never been an issue as the battery and display lights have always worked and never flashed or blinked erratically. I’m hoping someone may have had a experience similar to this. Thanks in advance for any help.
November 3rd, 2007 at 11:07 pm
ok , today is nov. 3, 2007…i still have 4 days to bring my m35x at authorized service center, my prblem is it turns off, for the first time i turn my m35x its wroking ok…but when i move the laptop, the power turn off
November 2nd, 2007 at 7:54 am
I have had my a70 sent in three times. Each time I have had a very quick turn around. Each time it broke again very quickly. They sent me a new power supply cord. That didn’t fix it. And since they sent it back last time the wireless still doesn’t work. I wish they would just throw it away and send me a new one. Two out of the three times they have replaced the motherboard.
October 29th, 2007 at 9:36 pm
Maria,
One more time I’ll say it. M35X !!!! You have an M35, not an M35X. Think about it and I think you’ll figure it out.
October 29th, 2007 at 12:51 pm
Hi,
I have a M35-S329 and I have a power jack connection problem. I live in Argentina but bought my laptop in USA. Does the extended warranty applies in my case?
Thanks a lot,
Maria
October 29th, 2007 at 4:45 am
Thanks so much! My M35x was over heating and shutting down after 15 minutes. Thanks to your site, telling me about the extended warranty (Toshiba never said a word) I got my entire mother board, fan and crt screen replaced for FREE!!! They would not do my battery, said I would have to send to Toshiba, they did not authorize. Cannot complain though, hope it will last another 2 years.
October 27th, 2007 at 7:53 am
I have a M35X and had the bad port/DC power input issue. I didn’t exactly know what to do, as I was sure I didn’t buy an extended warranty. I know I was reaching, but I contacted Toshiba, and after speaking with someone with a hard accent, probably from out of this country, they have me a case # & a local authorized dealer. The laptop is at the shop right now being fixed. When I dropped it off, they said asked if I had the M35X or the (M70?)? I said the M35X, but the M70 was eligible for fan replacement. I told him I did have problems with it overheating, and they agreed to replace the fan, even though I didn’t have the M70. I read this whole blog & I consider myself pretty PC savvy, and thought I did my homework, and thought I bought a solid PC, but it appears I did not. Thanks for keeping this information out there.
October 16th, 2007 at 12:03 pm
Thanks a lot LF. Yes the extended US warranty is not applicable in my case. About the the s/n number, I found one but not exactly what I thought it would be. It’s K00019700. In eBay it doesn’t even exists which is a bummer… There wouldn’t be another sticker somewhere under the mobo with a K00019680 or something writen on it right? If so, I wonder all these K000019680, 660, 620 seral numbered mobos that is offered in eBay would do any good for me or not? Thank you for your help by the way, cem
October 16th, 2007 at 5:14 am
Whoever you take it to for the warranty repair, you need to tell them that the hard drive is after market. They can still do warranty replacement of any parts other than the hard drive. Only original parts can be warranty replaced though. And no, your model does not fall under this extended warranty since it’s just an M35 and not an M35X.
October 16th, 2007 at 2:37 am
(see my earlier post for details if necessary). I removed bad memory stick, and replaced hard drive, but still blue screen of death occurs after installing restore dvd etc. If I replaced HD will they still do warranty repair? My laptop is M35-S456, does this fall under the warranty?
October 15th, 2007 at 7:06 pm
I think Cem wants to buy the motherboard because he’s unit is not covered by the extended warranty. According to the logged IP address, he’s from Netherlands but I believe this extended warranty covers only laptops sold in the United States.
Anyway, you should be able to find the motherboard part on a sticker. Here’s an example of motherboard part number.
October 15th, 2007 at 9:34 am
…. why would you buy a board for a laptop that is still under warranty (again… until Nov. 7, 2007)???
just like to throw your money away eh?
October 15th, 2007 at 6:42 am
Hi, I terribly need to get a new moby but there are few my toshiba m35x and they say check your moby number before you get it in eBay. So I disassembled it but I can’t seem to find the number. Where do I suppose to look? Thank you in advance.
October 13th, 2007 at 9:54 am
1-800-457-7777
October 12th, 2007 at 9:55 pm
I’ve been having trouble with this beast for a long time. I’d just about given up on it, and I just broke it out and found out that I can get extended warrentee.
Special.. I’m in Rural Canada (BC), there is mention of calling Toshiba and they’ll send out a box. My question is what number should I call ? There are no repair centers within 3hr drive.
Thanks
Aa
October 3rd, 2007 at 8:05 am
To all of you poor saps out there that own these pieces of junk I have two things to say to you.
First, it doesn’t matter what your serial number is, if it’s an A75 or M35X it can be repaired under the extended warranty (you only have until NOV 7, 2007). These machines are only worth about 300$ USD or less today, so I hate it for all of you that bought it 2 years ago at 1k+.
The second thing I have to say is that Toshiba is not a bad manufacturer, your all bad consumers. Don’t you people realize that buying a laptop is a lot like buying a car? You should do your research and find one that is well suited to fit your needs, not the first one you stumble across that you can immediately afford. The A75 and M35X only fit the needs of low income families (hence why they are sold at regular consumer based retailers). I suggest that people shop for laptops at establishments that cater to corporate clients. Buy a Tecra or Portege. They’re in the same price range as the consumer level products but built to last. (prices range from 999$-1400$ usually for these lines) It’s an investment. If you spend 300$ on a laptop then you should be expected to throw it away as soon as the warranty runs out. 300$ laptops are the pintos of the laptop world.
P.S. I work in a laptop shop but due to liabilities with the company and such I’m not posting what company it is, however, if you wish to contact me to arrange a repair please feel free to do so. Toshibas – ANY AND ONLY! I can be reached at TonyV.IT.Pro_at_gmail.com (replace _at_ with @)
I’ll supply ya with professional contact info upon introduction.
September 18th, 2007 at 9:56 pm
Denise,
I posted my suggestion in here: Windows cannot start because file missing or corrupt
September 18th, 2007 at 8:41 pm
Hi, and help. I have a toshiba m35-s456 which i bought 9/04. Was working fine till one day “windows cannot start because file missing or corrupt.” figured hard drive failing, took it out, set it up as usb drive to transfer what data i could before it died (which is readable but slowly)… bought replacement hard drive and installed it, restoring with the original toshiba dvd. This is xp (not yet sp2, would have to get that after restore to bring it back up to speed.) seemed okay for just a few minutes and then began frequent shutdowns with blue screen of death… i assume it’s motherboard issue as this is now with new hard drive, which says it doesn’t need a separate driver itself. Am I way out of this extended warranty by now? Help. Thanks
August 26th, 2007 at 3:42 pm
raymond,
Nope, it’s not to late. You don’t need the receipt and don’t have to sign up for anything. All you need is a Satellite M35X laptop purchased in the USA. Just call Toshiba and order the shipping box or take your laptop to a local authorized repair center. You should get a free repair. Good luck!