Do you have a Toshiba Satellite M30X, M35X, A70 or A75 notebook? It’s broken and out of warranty? Can you get a free repair from Toshiba?
Do you own a Toshiba Satellite M30X, M35X, A70 or A75 notebook computer? The notebook is out of warranty and doesn’t work anymore? Do you experience the following trouble with your laptop?
notebook computers contain a system defect that causes them to freeze, reboot and/or crash, shut down, and/or lock-up with a black screen due to static electricity
You purchased this notebook in the United States? If yes, then you qualify for a 12-month warranty extension and can repair the notebook at no charge, effective November 7, 2006. You’ll find more information on the Toshiba Settlement Website or in your local authorized repair center.
Here’s an e-mail I received from one of the readers:
I contacted the attorney who is dealing with this case a couple of days ago. Here’s the deal for all you A70, A75, M30X, or M35X owners. Your warranty is extended until Nov. 7, 2007. This means ANY repair that needs to be done to your laptop will be at NO COST. You need to contact a Toshiba certified service center and take/ship you laptop to them and they have to repair anything that is wrong with it for any reason per the settlement agreement.
OK, Satellite M30X, M35X, A70 and A75 owners, did you get your notebook repaired at no charge?
December 19th, 2009 at 9:50 am
I have the solution for the non booting Toshiba m35 that I wrote almost a year ago. This tutorial is applicable to laptops that shut down without any warning, laptops that turn on only sometimes, and laptops that simply refuse to turn on. So if your laptop does not turn on, it goes completely dead within a few minutes after bootup, here’s the link to the tutorial. The repair takes about an hour, there’s no need of replacing any parts, reinstalling any software or any other thing. The only investment in repairing your laptop with this tutorial is your time. Basically, you can repair your laptop within the hour, without spending any money for any parts or software.
http://imateski.blogspot.com/2008/08/toshiba-satellite-m35x-motherboard.html
June 2nd, 2009 at 11:49 am
does all toshiba satellite numbers match in laptops of the same model????
April 2nd, 2009 at 1:14 pm
Wow this is amazing … I live in Canada, so this extended warranty would not have applied to me anyway, but my A70 croaked pretty much as described. I went through two power supplies and eventually the lights only came on and the HD wouldn’t boot. Purchased the A70 Jan 2005 and it croaked Feb 2006. I didn’t purchase the extended warranty, and Toshiba wouldn’t extend it – told me I need a new motherboard and it would cost me close to $400 to have it fixed at a repair facility. So I basically wrote off this crappy machine, and vowed to never by a Toshiba computer or ANYTHING again.
And I haven’t.
But I love finding this old page – I never realized this was such a HUGE issue, and frankly, I again am disappointed with Toshiba for not honoring my warranty, ESPECIALLY when this was a known defect.
February 9th, 2009 at 5:45 am
Its a pity. I bought my fist laptop, a A75 from CompUSA when I was in the US visiting my sons. Within the year it started overheating and would shut down. By the time I took it to the Toshiba service, my warranty had run out and they charged me. This was repeated every 6- 8 months or so. The guys at Toshiba service told me that this model was outdated after 2 years they were not interested in servicing it. To make the laptop work, I would sit in front of the airconditioner to cool my laptop in close to freezing temperatures, till the run time was down to 15 mins or less. Frustrated, I searched online and came up with details picturized instructions for cleaning my A75 at http://www.irisvista.com/tech/laptops/ToshibaA75/satA75_1.htm and bingo! here it is working again. When I opened it, I found that the toshiba serivice guys had not put in 4 screws while servicing my laptop. I seriously think Toshiba should see this. And unless they do something about it, I am not buying Toshiba again and will warn all on my mailing list to beware of Toshiba.! My sincerest thanks to the person who made that website to service T laptops.
December 31st, 2008 at 1:24 pm
Had our A-75 supposedly fixed and, what do you know, we’re having the same problems again. Worst part, it’s out of warranty, so Toshiba says we’re out of luck. If anyone knows of any class-action lawsuits, I’d be interested in getting in on it.
December 28th, 2008 at 6:05 pm
I HAD SHUTDOWN PROBLEMS AND OTHER PROBLEMS DESCRIBED HERE BUT TOSHIBA SAID THAT DUE TO MY WARRANTY PERIOD ALMOST UP 2 WEEKS TO GO SAID THEY COULD NOT WARRANY UNIT AND OBVIIOULSLY LIED TO ME NOW THAT I KNOW THIS IM GONNA TRY GOIN AFTER THEM AND MAYBE GET FIXED OR REPLACED
July 23rd, 2008 at 11:31 am
All Toshiba laptops need to be sent to me. I am a qualified laptop mortician. I clean them up so that they are all pretty and then submit them to their graves so that they can lay in piece, rather than in pieces all over the world being kicked aside like litter.
On a more serious note. I will gladly take any toshiba laptop that anyone wants to donate to me. I am a computer science major and have a lot of skill in rebuilding computers in general. I recently recovered a m35x-s109 toshiba and it has both the power jack problem as well as another chip with the pins coming loose. I have fixed both.
July 7th, 2008 at 8:07 pm
Kay,
You can transfer all personal data from the laptop hard drive to any other computer as I explained in this post.
July 7th, 2008 at 3:26 pm
I have an M35X I bought in early December 2004. I used it pretty hard for a couple of years, and then it started screwing up. It didn’t bother to shut down, it just shut off. Then it wouldn’t start up properly, or if it did, it shut off in the middle of the process and started to screw Windows up. So after looking around online, I found out about that indeed infamous power jack problem. So my aunt took it down for me, got it fixed under the extended warranty, and then in about four months, (after the warranty expired, OF COURSE) it started having the same problem again.
Now, I live near the lake in OH, and I’ve got too much stuff on my laptop to stick it in the mail to Columbus for some idiot to grab it for spare parts and never see it again. I can see it now: “Hello, Toshiba? I sent my laptop in to you, tracking number blah-blah-blah two weeks ago. Did you get it?” “What laptop? We never received that, no.” “Hello, UPS?” “No, that package was never registered with us.” And then suddenly all my private information is in some freak’s hands for the wrecking. Nope, I’m not mailing it.
And after learning how much it would cost to fix it, I’m in the market for a new laptop. I don’t have that kind of money to throw away on a piece of crap that’ll break again in another six months.
I’ve heard both good and bad things about Dell, but the good outweighs the bad, and since several close friends own and appreciate their Dells, I think I’m going there next. Toshiba will not have my business again if I can help it, and the software problems I’ve encountered with Compaqs is just too annoying. The only bad thing about the Dell lappy I want: they don’t put XP on it anymore.
My sympathies to anyone else out there with these headaches.
April 4th, 2008 at 10:16 pm
I’m a little disappointed with my M35X-S3112, since it has gotten a little senile and can’t find the DVD/CD drive. I have sent it in for repairs once, for a defective hard drive, which I had covered under extended warranty. I bought it for about a $1000 well over 2 years ago, and I’m satisfied. I don’t expect laptops to last more than 2 years, so I’ve kind of taken a Buddhist philosophy toward it and now that I’m past two years, I’m positive about it. But this thing does have some weird mojo – and a bad mobo.
February 23rd, 2008 at 8:00 pm
I’m not sure what my problem is with my M35x-s163
I wiggle the ac cord at the jack area and the lights go out ..Then the adapter starts beeping…This is a brand new adapter ….I replaced the hard drive before that…. only to have it keep crashing over,…when it does boot up for a minute it goes black… motherboard or Ac jack I can not tell I removed the hard drive and it still does not boot
January 18th, 2008 at 4:57 am
M35X-S329 Failed Power Jack also… What I did was to only remove the small cover strip (the one that covers the hinges). You can then see the power jack. I noticed mine was loose and could actually see the solder moving away from the board when rocking the power jack. I happened to have a small straight tip soldering iron and went ahead and tried re-soldering the pin at the board, and it worked for me. I had to do it twice though within a week, but so far, so good.
If it breaks again, I guess it will then have to come apart completely to solder in a new jack.
January 16th, 2008 at 2:17 pm
Gail- argghh mine just developed the same problem in the last month (A75 S206). now what? this unfortunately is probably going to be a ongoing problem for this series and it really is unfair! I really don’t want to pay big $$$ for repairs!
January 2nd, 2008 at 5:09 pm
My 3 year old A75 just developed the loose power jack issue last month (Dec. 2007)…apparently one month too late for the extended warranty. Lovely.