Comments on: My Toshiba Qosmio G30 suddenly developed the green screen problem

By: Ian

Ian — Fri, 19 Aug 2011 06:53:26 +0000

Well a friend of mine has one of these and upon my returning from interstate I have discovered that during his three year warranty (extended),Toshiba replaced the PCB twice. But when it inevitably failed yet again soon after the end of that warranty period it has just sat there.

He was not notified by Toshiba about the GPU program, so had no way of knowing about it, or taking advantage of it.

I have spoken to Toshiba, and the response was unacceptable, basically they said that he should have said something back then. Because he didn’t, they choose to view the notebook as been working ever since that time.

I checked the price of a new PCB and it is something in the order of $473AU, and having no idea if this design fault was ever rectified on subsequent PCBs, not worth taking the risk.

What a joke!

This is one desktop technician that will never steer anyone to a Toshiba product.

Ian.

By: Iain

Iain — Sun, 03 Jul 2011 00:22:56 +0000

I just read the last 121 complaints about toshiba.
My G30 crashed today … Same symptoms as everyone else… I loaded uo Sims in hot weather and the box overheated.
almost no wear and use in the last 3 yeras and now I,m buying a MAC.
Anyone want an expensive lump of hot metal that Toshiba call cutting edge !
Bye

By: movonup

movonup — Thu, 06 Jan 2011 16:32:11 +0000

I too have had my video card and mother board fail with the same problems as everyone else. I have a G35-AV660. Toshiba was horrible to deal with. They were rude, and were not helpful with getting my $2000.00 paper weight repaired. After one year with a “Generic” (that is how my computer identifies the video card) it is failing again. BTW, Toshiba would not, and absolutey refused to insure the latest video card.

I would like to ask anyone with knowledge on how to build a website help this cause. I did not realise so many people got screwed. We need a mass campaign. ANYONE!!!
I have so much more to say about my experience, more details about Toshiba’s atrocious customer service. I’m begging for some kind of justice…How about you?

By: dejan

dejan — Sun, 19 Sep 2010 14:57:43 +0000

Problem is in gpu memory. If you are not buying new motherboard this are your options:
You can give someone to braze gpu memory with soldering iron (better then putting mb in stove). I ve done that and it worked for one day -). If memory gets hot it come off again.
Second is to replace gpu ram. Its done with infrared peashooter i think and it isnt expensive. You can found modules on e bay or soo.

By: Saurabh Azad

Saurabh Azad — Thu, 17 Jun 2010 05:31:23 +0000

HI,

I have Toshiba Qosmio G -30 series Laptop.

Same problem as all other. The GPU has stopped working. Tried with external monitor also, same thing. This is the 3rd time this is happening.

Last 2 times got it repaired. The Toshiba guys just suggest a Motherboard replacement which is approx $1000 USD.

In INDIA, they have a very shitty Customer service, take the customers for granted.

I am trying to get the GPU : nVIDIA GeForce GF-Go7600-N-A2 G73M GPU BGA Chipset , replaced.

In E-bay some are selling a RE-FURBISHED ones and some new ones. NEVER HEARD OF A CHIP GETTING RE_FURBISHED.

Can anyone help me please? will the replacement work and what is a RE-FURBISHED chip? will that work? Does anyone know any service center etc in INDIA who can do a good job on this?

Please help.

Thanks

By: Luke001

Luke001 — Tue, 15 Jun 2010 23:12:12 +0000

I too had the same problem with my Qosmio, green distortion on LCD and also same image on external monitor. Otherwise the laptop behaved normally. Replacement motherboard was nearly as much as a new laptop so was glad when I came across these guys: first4laptops.com

They repaired my motherboard’s video chip and at the same time serviced the cooling fans so the problem does not recur. Now it works great! Saved me a fortune. Hope this helps.

By: Laptop Repair Southall

Laptop Repair Southall — Thu, 29 Apr 2010 13:25:35 +0000

The green screen is quite a common problem to be honest. It happens on many HP DV models and it comes down to graphics being weak. If you see a shed load of them on ebay then you know that model has problems.

By: Laptop Freak

Laptop Freak — Tue, 13 Apr 2010 15:08:34 +0000

dejan,

Maybe its possible to repair MB. I have f30 with green lines all over screen. Lines were red at first. New MB is 800 € so its not an option. Once problem disappeared and it lasted for a whole one day. Graphic were fine with no red or green stripes. So maybe its not a big problem and it can be fixed.

If you have nothing to lose, you can try this method: http://www.laptoprepair101.com/laptop/2010/04/06/fixing-compaq-presario-v6000-motherboard-no-video-issue/
Baking the motherboard in an conventional over will reflow the VGA chip. This might work.
Do it only as last resort repair. It worked for me.

By: dejan

dejan — Tue, 13 Apr 2010 13:47:17 +0000

Hi
Maybe its possible to repair MB. I have f30 with green lines all over screen. Lines were red at first. New MB is 800 € so its not an option. Once problem disappeared and it lasted for a whole one day. Graphic were fine with no red or green stripes. So maybe its not a big problem and it can be fixed.

By: Keith

Keith — Mon, 12 Apr 2010 10:42:19 +0000

I have a Qosmio F30 and have just experienced green horizontal lines on boot up and vertical lines in groups of 4 in the back ground.( Red )I also have a problem on startup with the screen staying black, I have to swithch it on with F5 key. Otherwise its seems to work! Could this be a programing problem or is is it MB failure which seems common with the Qosmios? Not a good advert for Toshiba!