Laptop boots up as normal and then freezes
I have a HP laptop and whenever I turn it on, it seems to boot up fine. All the icons appear on the screen. Then I try to click on any icon and nothing happens. I cannot access the start menu either. Its like everything is frozen.
I usually have to turn off and on the laptop about 6-8 times before it actually boots up and can work normal.
I have never had a problem like this and I am scared that my laptop is dying.
There could be a few different possible problems with your laptop.
First of all, this might be a software related problem. Test if your laptop freezes in Safe Mode. Turn on the laptop and press F8 as soon as HP logo appears on the screen, select Safe Mode from the menu. If the laptop freezes in normal mode but works fine in Safe Mode, most likely you have some kind of software related issue. I’m not going to troubleshoot any software related issues because it might take hours and bring no results. In this case backup all personal data from the hard drive and reinstall the operating system from the recovery disc.
If the laptop freezes even in Safe Mode, I would run diagnostic tests on the hard drive and memory. You can test the hard drive with Hitachi’s DFT test and memory with Memtest86+. Links to both utilities are located in “Useful Links” on the right side of the website.
If the hard drive fails to pass the test, replace the hard drive and reinstall the operating system.
If the memory fails to pass the test, replace the memory module.
Also, try removing the wireless card and modem one by one and run the laptop without them. A faulty wireless card can freeze up the whole system.
December 30th, 2009 at 5:47 am
I have an HP dv6000. It just started to freeze after the cover has been closed for awhile. (I have “do nothing” when lid is closed in power settings.) Everything looks normal but when I click on an icon, the computer freezes. I have to use the power button to shut down. (I always then boot up in safe mode to do a clean shut down and then boot up normally after that.)
I ran a check using the system check that does a 60 second diagnostic on the whole computer. No problems at all except two printer plug and play problems which are not important.
What could closing and/or opening the lid do to cause this? Is it a short somewhere?
December 2nd, 2009 at 5:23 pm
I have a problem almost the same with the other…I accidentally removed the AC jack on my laptop while watching movies in internet. I put the jack immediately without turning off the main switch or plug and when I turn it on it’s booting up so normal but did not reaches the desktop its freeze. I leave it for an hour considering the HDD is still reading but nothing happen. I try every possibilities but doesnt work. I believed my laptop experience a electric shock. What shall I do please help me.
Thanks.
Michael
October 27th, 2009 at 3:45 pm
Alex Dawson,
1. Clean the cooling fan, maybe the laptop overheats.
2. Test hard drive. Could be hard drive failure.
I posted your question and some suggestions here.
October 27th, 2009 at 11:03 am
My problem with my laptop freezing only happens when i’m running defrag. Obviously this isnt a major problem but I’d like to be able to finish it completely. Any ideas?
September 23rd, 2009 at 8:13 am
kelly,
If the laptop works fine after that, most likely it’s normal. Probably it’s running quick virus scan or searching for updates.
September 23rd, 2009 at 7:58 am
howdy friends, i have an acer 4736z and i have a very similar issue. Everytime i turn it on, it’s booting up so normal but as it reaches the desktop, it will freeze for 20 seconds or so. I don’t know if this is just normal or maybe its just loading all my programs.
Thank you.