My Toshiba Satellite laptop cannot read recovery DVD disc
I have a Toshiba Satellite laptop. I’m trying to recover it using the recovery DVD that came with the computer. I followed the instructions on the DVD case: popped in the DVD, shut down the computer, powered up the computer while pressing F12. I see the screen with 4 options and I chose CD/DVD. The instructions says the computer should reboot from the DVD after picking this option, but I only see a black screen. The DVD is attempting to be read but nothing happens at all. I repeated the process several times, but I get the same thing. Can you help please?
You are doing everything correctly and it should work.
Try cleaning the recovery DVD disc with a soft cloth, maybe the disc is dirty. Also, try cleaning the CD/DVD drive laser with alcohol wipe, maybe the laser is not clean.
Is the laptop still bootable into Windows? Can you see the CD/DVD drive in My Computer? Does your CD/DVD drive read CDs and DVDs?
What is your reason for reimaging the hard drive?
Here’s what you can try to narrow down the problem. Try booting the laptop from another bootable disc. You can use generic Windows OS CD, live Linux CD (Knoppix for example), ultimate boot CD or any other bootable CD/DVD.
If the laptop boots from other discs but not from the Toshiba recovery disc, apparently the recovery disc is not good and has to be replaced.
If the laptop cannot boot from any bootable disc then most likely you have a problem with the CD/DVD drive.
April 10th, 2010 at 9:54 pm
My toshiba labtop may have had a virus or hacker into it or it
May have been caused by java update. Whatever is going on, it acts
Like windows is going to load then comes to a black screen.
A minute later a coursor pops up. I loaded recovery cd in and
It wouldn’t read it. I managed to get it to read it twice, but
Both options got me nowhere. Thought I heard toshiba submitted a
Bunk, stock recovery disk and that a true one that wks needs to
Be ordered. Is this true?? Help! Black screen of death. Cant
Get recovery cd to wk
March 19th, 2010 at 1:36 am
I have a toshiba laptop L300 preloaded with Windows Vista. I then installed pirated Windows 7 edition. Now I wanted to return to Vista and recover the laptop. I have partitioned my harddisk into the following
1. Hidden Partition of 1.47 GB ( it was alraedy there before and I had not touched it)
2. C drive containing Windows 7 40 GB
3. Unpartitioned free space about 76 GB
4. 116 GB containing personal files 116 GB
I tried a recovery disk which came with the laptop. But when I
load it, it asks me for formatting a 119 GB harddisk partition for installing Vista. I dont have any 119 GB partition. Since I am afraid of deleting my personal files, I didnt try to recover it.
Is there any way to restore my laptop without losing my personal files OR Is there any problem with my Recovery Disk?
December 13th, 2009 at 10:50 am
I have a Toshiba Satellite P15 series laptop. My computer got some sort of really bad virus or trojan , It got hijacked my computer and I was not able to log on at all then I ran SUPERAntispyware and it got it out . I can turn on my computer – but my DVD player gives me a I/O error now, no matter what I do. I can’t / restore my computer via the “Restore DVD” –. I’ve cleaned the DVD drive laser with an alcohol swab, and. I’m guessing that the DVD drive connection is bad or the DVD drive is bad, it starts up again with out going in to restore. That’s the part that stumps me.
Help desperately needed.
Thanks.
December 8th, 2009 at 9:58 am
Okay I bought a laptop about 5 or 6 months ago and never had any problems until just recently when a virus pop up came up. I ran about 3 virus scans and it didnt show that I had one, but almost everything I clicked on online it popped up. Can you tell me a solution? By the way its a Toshiba Satellite L355-S7915.
November 29th, 2009 at 10:10 am
dan,
Maybe the laptop shuts down because it overheats? Touch the bottom of your laptop. Does it feel hot? Can you hear the cooling fan inside the laptop working?
November 27th, 2009 at 5:11 pm
I’m having the same problem as some other people with my Toshiba Satellite (I got it in 2006). I got a pretty bad virus and needed to reformat, so I tried booting from the recovery disc.
It successfully goes through the RAM DISK progress bar, and then it even shows a mouse pointer, but then abruptly shuts down and restarts the computer from scratch. This is really bad news if I cannot format. What should those of us experiencing this problem do?
October 17th, 2009 at 8:44 pm
You can buy HP/Compaq/Sony/Toshiba/Dell/Acer/IBM/Gateway/etc etc System Recovery CD or DVD (also called System Restore discs) from this website
http://www.digitalmedia-labs.com
They have almost all brands for laptop and desktop models and they ship right away. I bought for my computer and arrived extremely fast and my computer is in new condition now, everything runs like new. They also have free shipping and very nice Customer service. I had a great experience.
Good luck!
~Brad~
August 30th, 2009 at 1:45 am
My Satellite Pro 6100 instead boots regularly from masterized CD’s but not from masterized DVD’s (I tried 4X, 8X, dvd-r, dvd-rw with Nero, DVDFab and several other software).
Till now the only DVD bootable that works is its Recovery DVD.
How to solve ?
Thanks in advance.
July 23rd, 2009 at 7:09 am
I fixed my problem (posted July 21, 2009 at 9:04 pm). I just disconnected and reconnected my hard drive and I am back up and running.
July 21st, 2009 at 9:04 pm
In trying to clear up a minor nuisance, I really screwed up my Toshiba A60 laptop. I installed a utility program called Autoruns. This program allows you to see what programs and processes your computer is running at startup. It give you the ability to stop a process by removing the “check mark” from the box. Well I removed that I thought were harmless and that I wasn’t using. When I restarted my computer, all I got was a Toshiba welcome screen with my cursor was disable. So I used the power button to manually power down the computer. When restarting, all I get is a black screen. I tried the Toshiba Recovery CD and followed the directions by holding down the “C” key upon powering on. But I get nothing but the black screen. I am assuming the system isn’t looking at the CD-ROM first to boot up. So now what do I do? I obviously messed up the start-up process and cannot figure out how to get into my system to undo the mess I made.
July 11th, 2009 at 10:38 am
I was trying to recover my Satellite A45 S151 by using the recover DVD that came with the machine and getting an error message saying “Wrong Machine” hten I noticed that the DVD that I have is for A65 instead of A45, I don’t know why but the DVD was in the original box with the laptop I bought 5 years ago from Compusa. Is there any way I can recover my laptop to the factory default? I look at the Toshiba website, they don’t even have A45 listedon their list of products.
February 23rd, 2009 at 10:33 am
I have a Toshiba Satellite Ls355d. My Vista home died while on the road and my recovery disks were ruined by my daughter. I installed windows 7 on the main partition just to use until I got home. Now I want to restore it, but I notice the recovery partition does not show. In disk manager it shows it there as healthy with no drive letter. If I right click it all it gives me is a help option. How can I make it so I can use the recovery partition? Thanks.
February 19th, 2009 at 7:06 am
I have an SD slot on my laptop (toshiba satellite) it was working fine, but i when i started deleting some programs somehow my laptop won’t recognize my SD card it usually shows up as E: drive. Can someone tell me how to fix this error?
February 15th, 2009 at 7:26 pm
i need help, i forgot my pass on my toshiba satellite P305D-S8818. and i lost my recovery disk, is there anyway i can get this back? any site or download i can get into to make a new recovery disk!?
February 12th, 2009 at 10:26 am
Hi, My toshiba Satellite A100 has a virus and I wanted to reformat and reinstall windows from the recovery cd.
I follow the instructions that LaptopFreak has listed above. The systems says it is loading a Ramimage and does so, then when it finishes just reboots accomplishing nothing. No further instructions appear. Is this a function of the virus?
Thanks!
January 31st, 2009 at 5:17 am
Hi… after running in recovery cd with c:\windows
what can we do? if we want to repair OS, after system is blue screen. thank’s.
January 30th, 2009 at 8:14 pm
can anyone share the recovery cd with me please, can you send it to me or give a link to download it. thank you
send it to tommyhuynh_AT_mail.com
January 29th, 2009 at 10:30 pm
Cadee,
I’m not sure if it’s going to help, but you can try starting the laptop to “Last Known Good Configuration”, maybe you’ll be able to login using this method.
As a last resort, you can access data on the hard drive using an external USB enclosure. After the data is backed up, reinstall OS and applications from the recovery disc.
January 29th, 2009 at 7:23 pm
I have some sort of virus. I have run virus scan at which time it picks up many virus’, trojans & malware but is unable to clean them all. Now when I restart it, it brings up my windows logon screen. When I click on user it says ” loading personal settings” & then ” logging off” & then goes back to logon screen with user listed. I tried starting in safe mode. Which gives me two users, mine & Administrator, but each one does the same thing. Please help. I can’t lose any infomation I have. Thank you
January 12th, 2009 at 11:39 am
I have a Toshiba Satellite A75 s226. My computer got some sort of really bad virus or trojan horse (I think.) It began hijacking my computer and shutting it off automatically. I can turn on my computer – but it still shuts off within about 30 seconds, no matter what I do. I have been attempting to reformat / restore my computer via the “Restore DVD” – and it seems to read it perfectly – and it begins the restoration process like it’s supposed to – but then, after about 20 or 30 seconds, it shuts down. I’ve cleaned the DVD drive laser with an alcohol swab, and appears to be working. I’m guessing that the DVD drive works also because the restoration process opens a full window shows its progress – for a few seconds, anyway. Then, inexplicably, it shuts down. That’s the part that stumps me. Help desperately needed. Thanks.
January 2nd, 2009 at 5:40 pm
my cd/dvd drive cannot read cd’s or dvd’s and it does not appear in the my computer section…what can i do. i have a toshiba satellite A215.