My Toshiba Satellite laptop cannot read recovery DVD disc
I have a Toshiba Satellite laptop. I’m trying to recover it using the recovery DVD that came with the computer. I followed the instructions on the DVD case: popped in the DVD, shut down the computer, powered up the computer while pressing F12. I see the screen with 4 options and I chose CD/DVD. The instructions says the computer should reboot from the DVD after picking this option, but I only see a black screen. The DVD is attempting to be read but nothing happens at all. I repeated the process several times, but I get the same thing. Can you help please?
You are doing everything correctly and it should work.
Try cleaning the recovery DVD disc with a soft cloth, maybe the disc is dirty. Also, try cleaning the CD/DVD drive laser with alcohol wipe, maybe the laser is not clean.
Is the laptop still bootable into Windows? Can you see the CD/DVD drive in My Computer? Does your CD/DVD drive read CDs and DVDs?
What is your reason for reimaging the hard drive?
Here’s what you can try to narrow down the problem. Try booting the laptop from another bootable disc. You can use generic Windows OS CD, live Linux CD (Knoppix for example), ultimate boot CD or any other bootable CD/DVD.
If the laptop boots from other discs but not from the Toshiba recovery disc, apparently the recovery disc is not good and has to be replaced.
If the laptop cannot boot from any bootable disc then most likely you have a problem with the CD/DVD drive.
November 30th, 2008 at 10:03 am
My problem is slightly different. I can’t reboot/restart my Toshiba M45 laptop. So I tried using my recovery DVD.
Because my computer will not reboot after shutting down I’m unable to do anything. I get as far as the Toshiba screen while holding down the “C” key as called for in the instructions but I stay hung up on the Toshiba screen.
My original problem that started all this is my computer will never completely shut down. It gives me the message that “windows is shutting down” but after waiting with nothing happening I have to shut down maually. Then to start up again I have to wait for an hour or so and maybe even more before windows will reload. Sometimes it’s the next day before Windows(XP)will load up.
I’ve used several antivirus and spyware programs, cleaned files, etc.so the drive is clean.
Any suggestions?
Thanks
November 22nd, 2008 at 4:12 pm
Hi 2 all,
I’m Having a problem with my recovery CD it’s not booting on it I tried to boot from another OS (Ultimate) after it reach to completing installation it stop so can someone help me with the recovery CD my machine is satellite A300-14S.
Email:demoletion75@gmail.com
thanks guys
November 17th, 2008 at 5:13 pm
My toshiba a75-s226 wont boot from cd and the dvd/cd rom is not in device manager or computer. But it still spins and lights up
October 24th, 2008 at 7:57 am
I have a Sony Vaio and my computer is having difficulty reading dvd’s after being “paused”. I would pause the movie and then try to play again and it will not read the dvd. It even happened with a brand new movie! Does anyone know what the problem may be and know how to fix it?
October 8th, 2008 at 9:41 am
I have ordered a second recovery CD because I thought the first one was bad. However, come to find out, it is my CD rom that is not recognizing the recovery CD. I tried to plug in an external cd/dvd player (which is able to recognize the cd) however it won’t read it until after Windows has initialized.
Does anyone know how I can get the computer to effectively boot from the external dvd drive? The F12 or “U” still doesn’t do anything…
September 28th, 2008 at 12:01 pm
hi. i have a problem with my lap top. it keeps ejecting the cd/dvd drive for no reason. the lap top is about 4 years old. its a packard bell easy note a8. this is weird!!!
it willplay cds if you put them in the machine though? starange. thanks for your time…
andyc
September 20th, 2008 at 11:41 am
Can anyone point me to a place where I can get a recovery disk for my Toshiba M-115 S3154 Laptop? I have tried to burn it from the laptop but it’s not working. I want to give the computer to a family member but I want to clean all our junk out of it and get everything working again. Any help would be greatly apperciated.
Rob
RV833@yahoo.com
September 14th, 2008 at 4:23 am
Hi all, can anybody share CD Recovery for me?
Please give me the link if invaluable on internet to Download or just email me at
Thank’s before.
September 12th, 2008 at 3:05 am
I used to have the E: Drive as the DVD R/RW drive and the F: was listed as the CD R/RW drive. They were not listed together under one letter… I don’t know why. When I would look under my computer, they were listed separately (those were the factory settings because I never touched them)… But I installed I-Tunes and the F: Drive disappeared. In I-Tunes, I used to have to select the F: drive for CDs to burn. Now, if i try to burn a CD, the name of the F: drive is no longer there (I think it listed the brand of the CD writer – TEAC something or other)… that is gone all together. If I choose the other one that’s left (TSST Corp), you will see that something has burned onto the CD, but then the drive (or my CD player) do not recognize that there is anything on it. (And it is set to burn into the WAV format.) I don’t know why it’s not working or where the F: Drive disappeared to???
September 11th, 2008 at 10:48 pm
Michele,
C: is the main partition on the hard drive (or first hard drive)
D: is the second partition on the hard drive (or second hard drive)
E: is the DVD/CD R/RW drive.
What supposed to be there under F:? What are you missing?
September 11th, 2008 at 10:41 pm
Ajit,
If your laptop can access and read files on CDs but not on DVDs, there is a problem with the DVD drive.
Try cleaning the laser inside the drive. You can use cotton swab soaked in alcohol.
If you still have the same problem, most likely you’ll have to replace the drive.
September 11th, 2008 at 11:32 am
I have a Toshiba A200-AH6. It is no longer recognizing the F: drive… I have a combo dvd/cd r/ rw drive. It recognizes E: which is the DVD R. I can’t find the F: drive anywhere – not in the My computer, my devices or anywhere else. Any suggestions on how I can solve this problem?
Thanks
August 31st, 2008 at 7:17 pm
I have a toshiba laptop A200-1AX. I have a problem that some DVD’s and mmomory disc with higher capacity such as 4GB canoot be opened in that. Would somebody tell me why and what to do to rectify that probem
July 23rd, 2008 at 1:44 pm
By the way, I have a Toshiba Satellite M115. I’m getting the infamous “disk read error occurred” message when I try to boot. Any suggestions on how to get my data off the hard drive?
July 23rd, 2008 at 1:40 pm
So did you ever get that recovery CD?
June 15th, 2008 at 9:55 pm
CD RECOVERY TOSHIBA Satellite 2410
Hi all, can anybody share CD Recovery for me?
Please give me the link if invaluable on internet to Download or just email me at
mhwibowo@gmail.com.
Thank’s before.
June 14th, 2008 at 6:22 pm
Hi, I just got a toshiba from ebay, it turns out it came with vista installed and with the old user files. So I decided to reinstall it with the supplied dvds, but I when I inserted the 1st cd and started the recovery process, It asked me for the 2nd cd, but the seller never send it it, just the 1st one, so the computer its in a dead point, whenever I turn on the laptop or restart it, I get pass the home screen that says toshiba, and then a black screen with a small dash in the upper left corner, and stays there. I alredy tried booting it with my vista cd and my xp cd, but still nothing, same thing. Any other suggentions, I alredy tried putting the 1st cd from toshiba, and It wont do nothing, the dvd drive reads it but nothings changes. Please help me out !!!!!!!.
June 2nd, 2008 at 3:31 am
Hi, can u share your CD Recovery for me?
Please give me the link if invaluable on internet to Download or just email me at mhwibowo@gmail.com.
Thank’s before.
March 23rd, 2008 at 7:52 pm
I have a toshiba portege R100 laptop, I’m trying to recover system using the recovery DVD that came with the computer, but the external CD/DVD drive could not find “CD-ROM”, so which model dvd/cd drive can support it?
I don’t know for sure if Toshiba UltraSlim USB 2.0 CD-RW/DVD-ROM Combo Drive(PA3438U-2CDS) will work?
March 10th, 2008 at 9:30 pm
Hey Gener,
Thank you for mentioning Smart Boot Manager. I’ll try this utility tomorrow.
March 10th, 2008 at 9:27 pm
zel,
I’m not familiar with Toshiba Satellite L100 model but I think it can be similar to another Toshiba laptop. Here I posted my suggestion for removing the CD/DVD drive.
March 9th, 2008 at 8:37 am
USE SMART BOOT MANAGER (SMALL PROGRAM ABOUT 30K AND ITS FREE). IT JUST A ONE EXE. FILE THE LAPTOP BOOTS CDS FROM THE MBR OF THE HARDRIVE NOT FROM THE BIOS. AFTER DOWNLOADING IT; RUN IT WHICH INSTALLS IN SECONDS THEN REBOOT……..YOUR FRIEND……GENER
March 8th, 2008 at 7:41 am
im having a problem with the cd/dvd drive of my laptop (toshiba satellite L100). it has stopped reading all cds and dvds, and disappeared from my computer and device manager. i have figured out the problem, the drive has become loose and i have to reinsert it.
How will i be able to do that without asking for a technician’s help?
I know nothing about stuffs like this (esp opening a laptop) so please give me an easy-to-follow guide.
thanks.
February 5th, 2008 at 10:59 pm
SC,
You have to boot the laptop from the recovery disc, not open it in Windows.
In order to boot your Toshiba laptop from the recovery disc you have to follow these steps:
1. Insert the recovery disc into the optical drive
2. Restart the laptop and press F12 when Toshiba logo appears on the screen
3. Select CD/DVD drive from the boot menu and press OK
4. The laptop will start booting from the recovery disc and after that all you have to do is follow the instructions on the screen
January 31st, 2008 at 10:03 am
Hi there, my Toshiba Satellite A30 laptop has recently developed a virus which I cannot remove so was hoping to revert back to the recovery disk and start from scratch. All my data is backed up onto an external hard drive.
However, when trying to boot from the Tosh CD, it only opens so that I can see the files, rather than autoplaying and going into the Tosh screen where it writes back the ghost image, or whatever.
My drive auto plays other CDs and DVDs so why now is my recovery disk playing up and is there anything I can do or get round this problem anyway?
Many thanks for any assistance, Freaks!
January 10th, 2008 at 11:14 am
M J A,
wildmanv is right, if you run the recovery disc and reimage the hard drive back to factory default it will ERASE all personal data from the hard drive.
Here’s what you can try.
1. Try booting the laptop to “Last Known Good Configuration” from the boot options. It’s possible that the laptop will boot properly after that.
2. See if you can boot into Safe Mode. If you can, try using the system restore utility and recover to an earlier point, as wildmanv suggested.
3. If you still cannot boot it into your profile, you can try accessing the laptop hard drive using an external USB enclosure. Hopefully you’ll be able to access your profile and transfer files.
January 10th, 2008 at 10:57 am
M J A,
Can you recover to an earlier saved point in which your system was running good ?
I beleive if you use the recovery discs, it will delete all of your stuff.
As long as you can save them to either and cd or a memory stick, I would suggest you do so before using the recovery discs.
January 10th, 2008 at 7:48 am
i have a toshiba satellite laptop. Apparently it has developed some system error and is not letting me login, even as the administrator.
It displays” Unable to log you on due to account restriction”.
Earlier it never asked for password and the laptop booted completely without the need for entering password.I can only logon as GUEST now.
Now i hav a query…If i use the recovery DVD that came with the laptop to restore my system,WILL IT DELETE ALL MY DATA or will it ask me to save a copy?
Also,is there any way to read the DVD’s data on any other pc?
Any help in this regard is MOST welcome…..i hav tried everything.
Thank U
January 2nd, 2008 at 6:12 am
i have a toshiba laptop that i cannot boot into the bios
my comp got corrupted by a bad virus or something
wheni got rid of the virus it told me to activate by calling microsft this laptop is 4 years old i dont have the original cd key so i bought a new win xp to reinstall but i cannot boot from cd because i cannot get into bios is there anyway to wipe my c drive and start over
December 24th, 2007 at 1:12 pm
I am very worried about my Toshiba laptop. It is 2 yrs old and has never caused me any problems. Today I took a flight and I forgot to shut down the laptop pre travel. It went through the Xray machine and then I took it as hand luggage. When I switched it on at home the battery appeared to be dead- unsurprisingly. I plugged it into the mains but it still would not boot up despite all the lights being on. The power-switch is also lit up in blue (even without power attached) but seems to be stuck. The screen is black. I have taken it to a reputable repair shop and he said he will have to open it up to investigate. Does anyone have any ideas what could be wrong with it? Will I lose all my hard drive data? Help I am panicing- I also know nothing about computer programming.