I’m having a problem with the CD/DVD drive of my laptop (Toshiba satellite L100). It has stopped reading all CDs and DVDs, and disappeared from my computer and device manager. I have figured out the problem, the drive has become loose and I have to reinsert it.
How will I be able to do that without asking for a technician’s help?
I know nothing about stuffs like this (esp opening a laptop) so please give me an easy-to-follow guide.
I’m not familiar with this particular Toshiba model but most likely you’ll have to remove one screw from the bottom of the laptop and then push the CD/DVD drive from the laptop.
Here’s an example of removing CD/DVD drive from a Toshiba Satellite A105 laptop, could be similar to your laptop. Take a look at the disassembly steps 6 and 7.
If your CD/DVD drive disappeared from My Computer but you still can see it in the device manager, you can use this method posted on Microsoft site:
To resolve this problem, remove the affected filter drivers. To do this, follow these steps:
1. Click StartStart button, type regedit in the Start Search box, and then click regedit in the Programs list.User Account Control permission If you are prompted for an administrator password or confirmation, type your password, or click Continue.
2. Locate, and then click the following registry subkey:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-
08002BE10318}
Caution There can be many instances of the registry subkey that is mentioned in step 2. You must make sure that you are in the appropriate registry subkey before modifying the UpperFilters and the LowerFilters values. To verify that you are in the appropriate registry subkey, make sure that the Default data value is DVD/CD-ROM and the Class data value is CDROM.
3. In the right pane, right-click UpperFilters, and then click Delete.
4. Click Yes to confirm the removal of the UpperFilters registry entry.
5. In the right pane, right-click LowerFilters, and then click Delete.
6. Click Yes to confirm the removal of the LowerFilters registry entry.
7. Exit Registry Editor, and then restart the computer.
April 10th, 2008 at 12:20 am
I am having problems with my DVD drive. I use Toshiba Portege M600 notebook. It has DVD-RW drive.
I am able to view CD & VCD but not able to view any DVD. In some cases DVD Audio is available but no Video.
When I try playing the DVD, I get messages that ‘Hardware Acceleration must be Full’. I checked that it is at it maximum level.
Can someone please advice on this?
April 15th, 2008 at 9:46 am
I’ve a Dell Inspiron 1100 laptop. I’ve a problem in the combo drive it does not load any disc neither DVD nor VCD. The light blinks again and again, but nothing happans. What’s the problem I don’t know.
April 23rd, 2008 at 8:37 pm
My laptop (HP Pavilion dv6000 running Vista 32-bit) has stopped reading certain DVDs. It will read some DVDs (Blade Runner, Kids in the Hall) but others will just spin around for a few minutes before being spit out (Mostly Netflix DVDs).
I know for a fact it’s not the discs as they run fine on my brother’s 3 year old Compac running XP. I also know it’s not the drivers because I’ve checked them several times. Could it be the DVD laser is getting weak, or should I just invest in an external DVD drive?
Thanks for any help.
April 27th, 2008 at 10:19 pm
Ben,
Did you try cleaning the laser? You can use the cotton swab soaked in alcohol. Open the drive and carefully clean the laser.
June 9th, 2008 at 5:29 pm
I have the same problem with my HP Pavilion dv5000 running Windows XP Media Center Edition 2005. Will this work for me as well?
June 12th, 2008 at 10:24 pm
i have R-52 sereis of IBM i my facing a problem as a message box appear constantly stating dvd/cd drive is under used by other programe try stoping it later irrespective of removing the drive and inserting it again as the drive is removable like an USB.
July 1st, 2008 at 3:47 pm
My Toshiba A215-56804 laptop has a problem with the dvd-rw drive. It won’t read dvd+/-r discs. But it will read regular dvds just fine. Can anyone help?
July 1st, 2008 at 10:17 pm
Shawn,
Yes, it should work for XP Media Center Edition too.
July 1st, 2008 at 10:21 pm
Tyrone Jordan,
If your optical drive will read factory DVD discs but will not read home made DVD+/- discs, them most likely you have a problem with the optical drive.
I’ve seen that before. For example, the driver recognize DVDs but will not read CDs or vice-versa. That indicates a problem with the drive.
July 14th, 2008 at 8:06 am
please help me!…my laptop stop reading any cd/dvd.i can’t even hear the system running as it should when inserting any cd/dvd to the laptop.yet the light flash but nothing happened.
July 31st, 2008 at 12:20 pm
Hi, I have a Samsung R60 plus laptop, well its a mates. Im trying to format and install windows again and so need the CD/DVD drive working.
The CD drive that is installed with the laptop does nothing.
- First power on (not a reboot/CTRL+ALT+DEL) shows the green light comming on, meaning the CD drive is getting power.
- Pressing the Eject button does nothing, Iv had to use a pin to get the tray to come out finally just removed the face and used a screwdriver etc to just push the emergency eject button as a way to get the tray to come out.
- When a CD etc is inserted (windows boot disk) it does nothing, no spinning up or anything, tried other CD’s and get the same thing
So from the above Iv told him the CD/DVD drive is bust and needs a new drive before I can redo windows for him…
Used another CD/DVD drive without the mounting/screw plate so it would fit.
Now it spins up and everything seems to be working but in BIOS the drive is not picked up, so I cannot boot up from this drive.
1. First question, What F key etc do I press to get the selective boot menu? ie choose which drive to boot from. I did acidently press the right key once (whilst the original faulty drive was in) but cannot remember which it was, tried now with the working drive but cannot get the selective boot menu (not talking about in BIOS select boot procedure, Im talking about just before windows starts/post screen finishes)
After having no luck with using CD drive from another laptop, he’s taken my advice and we bought a brand new samsung CD/DVD re-writable drive.
Now im getting the same thing as I was with the cd drive from the other laptop. Spins up and everything seems to be fine, but BIOS does not pick it up.
2. Is there something I need to do to get bios to recognise the drive?
Thanks
September 18th, 2008 at 12:42 pm
I have a laptop Sony Vaio PCG-GRZ-660 that has Toshiba DVD-ROM SD-R6012.For some reason on this laptop I can’t open DVD-RW disc recorded on Sumsung DVD-VR357 video recorder but surprisely,no problem if it was DVD-R disc.I even updated the latest firmware and still no luck.When I go to “my computer”it doesn’t even recognize DVD-RW in DVD-ROM.All other DVD-RW discs recorded on this PC are playable with no problems.
Thank you,
October 3rd, 2008 at 2:14 pm
HELP!
I have a dell inspiron 1501 and my dvd rom stoped working all of the sudden. I insert a cd or dvd , I can hear the sound that is running it but it stops. I go to my computer to check for the cd/dvd drive icon but is not there. I’m not a technical(opening computer) person but if there are some steps that I can follow to resolve this please notify me.
October 6th, 2008 at 9:46 am
I have a DVD stuck inside my Toshiba Satellite L40/L45 laptop. I can open and close the DVD tray but cannot see the DVD so it’s in there somewhere. Any way to get it out other than taking it to a tech?
Thanks.
October 21st, 2008 at 12:54 pm
HELP!!! HP Pavilion dv5224nr
DVD/CD-ROM not working….
Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)
plz help me thnx.