Laptop freezes after showing Windows XP screen

My laptop will not boot normally. Comes on for a few seconds showing the Windows XP screen then freezes. It will boot in safe mode (most of the time).

I ran virus scans, no problems there. I tried restoring to a time before the problem (which did not help). I did get a “conflict error” once before it froze up, but no error code. It did boot normally for a while after problem first occurred.

Any ideas?

It’s hard to tell if your problem is software or hardware related without running some diagnostic tests.

In many cases Windows freezes like that because of memory failure. You can download Memtest86+ and run it on your laptop. If memory fails test, replace it with a new module. If memory passes test, move to the next step.

You said the system restore didn’t fix the problem, so you’ll have to try reinstalling Windows from scratch. Back up all personal files and run system recovery disc. This will erase the hard drive and reimage it back to factory defaults. There is a good chance that reimaging the hard drive will fix your problem.