I have a Toshiba Satellite A15-S1292. The modem will not work. There were many virus issues with this computer when I got it so I ran the recovery DVD to start with a new slate. It still will not work. It is listed as a Toshiba Software Modem in device manager. The Device status says working properly. Query Modem says port modem is attached to could not be opened. Troubleshooter says COM port may be disabled. I try to look at Ports in device manager and NO COM ports show up only LPT1. Is the problem with the COM ports or the Modem?

The only way to find out is replacing the modem. I think that’s your problem. Fortunately, you can find this modem here and it’s not very expensive. You can easily access the modem through the door on the bottom as it shown in this guide, take a look at the step 3.

I have a Toshiba Satellite A65-S126 laptop. A couple of days ago a strong thunderstorm came through my neighborhood and a transformer blew up. Since then I can’t connect to the Internet using dial up modem. I keep getting the message No Dial Tone. Also when I hook the phone line into the back of the laptop it knocks my phones out and there is no dial tone in my landline phones. I have went to a friends house that is not in my neighborhood and hooked his phone line into the back of my laptop and it caused his phones to be knocked out too with no dial tone. When I check the status of my modem the computer states the modem is working properly. What do you think is the problem? Someone told me it might be a PC Card. I would really appreciate your help.

If your laptop was connected to the phone line during the thunderstorm, then it’s possible that it fried your modem. Even though the computer states that the device is working properly, it’s still might be bad.
Here’s a way to test it. Open the Device Manager on your laptop and click on the + sign left from the Modem line. Double click on the modem to open up the Software Modem Properties window. Then go to the Diagnostics tab. Press on the Query Modem button and you’ll see Please Wait… window will appear for a moment. It will say: “Communicating with Modem. This may take several seconds”. After Please Wait… window disappears, some query commands will appear in the empty box above the Query Modem button. Some lines in the Response column should state success.

If you get an error message after you press on the Query Modem button, them most likely your modem is bad and must be replaced. I would try to replace the modem first, but it is also possible that the modem jack with wires or even the system board itself has been damaged.
Here’s a Toshiba part number for your modem: V000042040. I was able to find it on eBay for $45. It’s very easy to replace the modem in this model if you follow Toshiba Satellite A60 and A65 disassembly guide. The modem is pictured on the step 2 and it’s located right under the Wi-Fi card.

I needed some help on my Toshiba Tecra 9100 notebook. I have three issues that may be related:
1. Sound card is not detected by laptop
2. Wi-Fi card not detected by laptop
3. Modem is listed but not usable - laptop reports that it is used by another software
I have used the rescue CDs that came with the computer to restore the laptop to new condition and I even downloaded the latest drivers for audio from the Toshiba support website. The driver did not install.
I installed a BIOS update months before these problems happened. And these three problems happened at almost the same time
I opened the laptop following your procedure (thanks, by the way) to check for loose connections but everything seemed okay.
The computer still works but there is no sound, modem nor wi-fi. And I can still connect to the internet via LAN cable…but it really sucks that I can’t listen to music or use the modem for dial-up connections.
What could be the problem? Please help me.

All three modules - the sound board, the wireless card and the modem connect to the I/O board and I think that’s your problem. Apparently the I/O board is bad. You can see the I/O board pictured on the step 17.