Hi, I’ve been experiencing lock-up or freezing problems with my laptop for about 6 months. The model is Satellite A55-S306. I’ve spoke with a few repair shops and they insisted I must have a virus or adware. My antivirus is up to date and detects no virus, also I’ve downloaded Spybot Search and Destroy and it detects no adware. Here is the odd thing we’ve noticed the last few days. I always use the touchpad and my fiancé always uses an attached mouse. The laptop never freezes up when using the attached mouse. The last 2 days I’ve attached the mouse but continued to use the touchpad—-no freezing for hours. Detach the mouse instant freeze???? Does this make sense??? Have you ever come across this problem before or any ideas??
Yeah, that’s a very odd problem. I think that if it would be a hardware problem, then the laptop would freeze up regardless the attached mouse. It’s possible that you have some kind of software problem. Not necessary a virus or an adware, may be just a corrupted driver or corrupted system file. But it doesn’t make any sense why the touchpad works fine when the external mouse attached.
Here’s what I would try to do to troubleshoot, detect and eliminate the problem:
1. Go the Device Manager and locate Mice and other pointing devices entry. Click on “+” to expand it and uninstall PS/2 Compatible Mouse. Restart the laptop and see if the problem is fixed.
2. Restart the laptop in Safe Mode by pressing F8 key as soon as Toshiba logo appears on the screen and selecting the Safe Mode line. If the touchpad works fine in Safe Mode, then you have a piece of software that conflicts with the touchpad in Normal Mode. Go to step 5.
3. Another troubleshooting step (more advanced) is to boot laptop with Knoppix CD (live Linux CD). This OS runs directly from the CD bypassing Windows installation on the hard drive. If you still experience the same problem in Linux then the problem is not related to Windows. Knoppix CD will boot the laptop into a Windows like environment where you can use the touchpad.
4. I would also try to reflash/upgrade the laptop BIOS.
5. The final step would be reloading the hard drive back to original Toshiba defaults. You’ll have to boot the laptop from the recovery CD and follow the wizard. Reloading the hard drive will erase all your personal data, so do not forget to back it up before you run the restore CD/DVD.
If re-flashing the BIOS and reloading the hard drive doesn’t help, then you might have a hardware related problem.