Laptop locks up and freezes when I use touchpad

posted in: Touchpad Problems | 110

Hi, I’ve been experiencing lock-up or freezing problems with my laptop for about 6 months. The model is Satellite A55-S306. I’ve spoke with a few repair shops and they insisted I must have a virus or adware. My antivirus is up to date and detects no virus, also I’ve downloaded Spybot Search and Destroy and it detects no adware. Here is the odd thing we’ve noticed the last few days. I always use the touchpad and my fiancé always uses an attached mouse. The laptop never freezes up when using the attached mouse. The last 2 days I’ve attached the mouse but continued to use the touchpad—-no freezing for hours. Detach the mouse instant freeze???? Does this make sense??? Have you ever come across this problem before or any ideas??

Yeah, that’s a very odd problem. I think that if it would be a hardware problem, then the laptop would freeze up regardless the attached mouse. It’s possible that you have some kind of software problem. Not necessary a virus or an adware, may be just a corrupted driver or corrupted system file. But it doesn’t make any sense why the touchpad works fine when the external mouse attached.
Here’s what I would try to do to troubleshoot, detect and eliminate the problem:
1.    Go the Device Manager and locate Mice and other pointing devices entry. Click on “+” to expand it and uninstall PS/2 Compatible Mouse. Restart the laptop and see if the problem is fixed.
2.    Restart the laptop in Safe Mode by pressing F8 key as soon as Toshiba logo appears on the screen and selecting the Safe Mode line. If the touchpad works fine in Safe Mode, then you have a piece of software that conflicts with the touchpad in Normal Mode. Go to step 5.
3.    Another troubleshooting step (more advanced) is to boot laptop with Knoppix CD (live Linux CD). This OS runs directly from the CD bypassing Windows installation on the hard drive. If you still experience the same problem in Linux then the problem is not related to Windows. Knoppix CD will boot the laptop into a Windows like environment where you can use the touchpad.
4.    I would also try to reflash/upgrade the laptop BIOS.
5.    The final step would be reloading the hard drive back to original Toshiba defaults. You’ll have to boot the laptop from the recovery CD and follow the wizard. Reloading the hard drive will erase all your personal data, so do not forget to back it up before you run the restore CD/DVD.

If re-flashing the BIOS and reloading the hard drive doesn’t help, then you might have a hardware related problem.

110 Responses

  1. bobmac

    Have just purchased hp630 laptop off ebay.The touchpad is playing up by freezing the curser.When you use it a small scrollbox shows up at the end of the curser,but will not move.
    What have I done! Any comments would be appreciated,
    thank you. Bob

  2. lavisha

    I am using Hp630, but i am unable to lock its touchpad, so please tell me how to do it?

  3. Laptop Pointer.
    I’m having trouble w/ my pointer on my laptop. I will turn on the computer and right from the get go it will not do anything. It just sits in the middle of the screen, and sometimes I can’t even type in my password to get onto the computer in general. I’ll have to shut it on n off about 10 times (literally). Then when it does start workin, I’ll be in the middle of something and the cursor will just stop, and I’ll have to shut the thing down again (or threaten to throw it in the streets). The weirdest thing about it all is that 1) I don’t use an external mouse, and 2) when I look at the icon for the pointer at the bottom of the screen it still has the green dot showing where the cursor is at. Now that doesn’t make sense b/c if it’s not in use then there is no dot, but yet if the thing decides to just freeze then there is a dot. Anybody know what causes this foolishness?

  4. I suspected that I’d need to replace the top cover. Many thanks for your help.

  5. Laptop Freak

    charles,

    The left control button (just below the touchpad) on my Toshiba M110 Satellite laptop appears to be broken. Do I need to replace the complete top part of the laptop or can I replace just the left button please?

    You’ll have to replace the top cover.
    Follow this guide: http://www.irisvista.com/tech/laptops/Toshiba-Satellite-M115/remove-top-cover-1.htm

  6. The left control button (just below the touchpad) on my Toshiba M110 Satellite laptop appears to be broken. Do I need to replace the complete top part of the laptop or can I replace just the left button please?

    Thanks.

  7. I have an HP G60 laptop an my problem is similar as well. The “scroll” on the touchpad causes my cursor to freeze on the screen. It displays a frozen tiny scroll bar on my screen with the cursor attached. I can’t get it to snap out of it. It has nothing to do with adapter on mine. Or program I’m using. It happens when I happen to crossover into the “scroll” area on my touchpad. Odd thing is that when I plug in my mouse, it snaps out of it’s “coma”. What can I do?

  8. I have a Toshiba Satellite X205-S9800 and have the same problem. Every time I boot up my computer my mouse freezes. It’s more of a complication rather than a problem because it only occurs during boot-up and I simply restart my computer via Start -> Arrow Keys and the problem is solved, but I just want to know what I can do to stop this from happening.

    Any ideas?

  9. I would definitely say screen and keyboard are the most important buying decision for me as the specs are fairly standard across brands anyway.

  10. freddie mcclammy

    I recently work on a toshiba laptop m35x-s109 the cursor/ mouse/touch pad kept freezing up seconds after the computer booted up. I went to toshiba. com and download file after file download nothing.And many other sites nothing, i even disable features in device manager 0 zip nada. Then it dawned on me http://www.logitech. com I installed the software from a disk i had and, it worked. my buddys laptop works great. after going to logitech.com click on, go support center search by name/ mice , next scroll and click cordless optical mouse for notebook click search and download the file and reboot good luck

Leave a Reply