My laptop fell over and will not boot now

posted in: Computer Dropped | 29

My daughter has an Acer Aspire 3100 which fell over a couple of weeks ago. It sounded just like an HDD failure to me so I bought a replacement drive and fitted it. I then tried to restore the system using the restore disk that I had created when originally setting it up for her. Everything seemed to go fine until it got to a point where the message at the bottom of the screen said it was loading Windows – when it hung – no activity at all. I immediately assumed it was a problem with the boot disk and tried a Window upgrade disc – similar result, I scrounged a Dell XP system disc from work – no go. Then I popped the old HDD into a remote enclosure to see if it worked – and it did, nothing wrong with it – so it wasn’t the HDD… My local laptop shop had a look and said – it’s the motherboard or the video card (but the Acer splash screen appears when you try to boot it). So, as a last thing to try I set the BIOS to boot from a USB HDD and connected the original hard drive, in its new remote housing, and the thing immediately booted not to Windows but to DOS! It says Windows 98 but it comes up with the C prompt. It says there is only one file on the disc… So I am utterly confused! Can I save this machine?

Here something you can try in order to narrow down the problem.

1. Try reconnecting the memory module. If you have two modules, reseat both of them. This problem may occur because of loose connection between RAM module and motherboard.
Download Memtest86+ and burn it on a CD. Run this utility to test laptop RAM. Make sure it passes test. If you have two modules installed in your laptop, remove them one by one and test the laptop with each module separately. It’s possible that one of the memory slots on the motherboards was damaged when she dropped the laptop. In that is the case, you still can use the laptop with one good memory slot.

2. Download Knoppix (live Linux) and burn it on a CD. Try booting the laptop from this Knoppix CD while the hard drive is removed from the laptop. If you still cannot boot to the desktop (similar to Windows desktop) even with the hard drive removed, most likely this problem is not related to the hard drive and something else is going on.

3. I don’t know if you feel comfortable opening up the laptop. If you do, you can try reseating internal components (wireless card, DVD drive, video card, CPU, cable connections, etc…) just to make sure it’s not connection related issue.

4. If the video card in your laptop is a separate module, try reseating the video card. Make sure it’s making good connection with the motherboard.

29 Responses

  1. Lappyaaliyah

    my sony vaio fell was dropped down by my sister and it does not boot.. it says n input output error…way cud be wrong?

  2. Wilson

    Someone bumped into me while im holding my laptop and it fell violently to the floor. now it would take longer to boot. It still ask me for login and still shows welcome screen, but after my desktop background appear, its stuck there – no icons, nothing comes out when clicked.
    caps and nums LED still working, wifi switch LED not working. when i tried to run on safe mode its stuck in one line in command prompt. what do you think broke?
    i would reckon either motherboard cracked or HDD cracked or both.

  3. Phylicia

    While my compaq laptop was booting, it fell on its side from my bed(a distance of abt 1.5 feet) to the hard ground then it went blank. I then put if off and tried to put it on again. It came on and i chose the safe mode then it got to a blue screen and stopped there. I tried to restart it 2 more times but it still stops on the blue page. What can i do????

  4. suzanne

    I have a Dell XPS 15 that is only a few months old. It slipped out of my hand as i went to place it on my laminate floor and the corner underside of the laptop case broke. I tried to switch it on and got a blue screen with lots of writing on it and at the end stated it needed restarting. Which i did. Now i start it up and get the XPS logo on the screen but the bar underneath only loads just over half way with a beeping noise. There is 1 beep followed by 11 or 12 subsequent beeps. This sequence then just repeats itself. It won’t go into F2 or F12 either from that screen. I am worried how much damage i have done. It is supposed to have the Dell Shock Free Fall protection built in as well.

    I am an Open University student with an Assignment due in a matter of days and my work for this current one is ONLY on that laptop and no where else.

    Please any help would be great.

  5. Dear Laptop Freak,

    I dropped our Toshiba Satellite A215 with Vista Home Premium and cracked the screen. You can still read enough to try and use it but it will not boot up. Start up repair opens and says that it can not repair the system. The “diagnosis and repair details” show that all it passed all tests and under “root cause found” it says “Startup Repair has tried several times but still cannot determine the cause of the failure.

    If I go to the command prompt, it shows X:\sources\recovery\Tools and I can not change to the c: drive. Do you have any suggestions?

  6. firstcompsvc

    hdd regenerator requires slaving the hard drive to another computer and running the repair. running a chkdsk in error checking or a chkdsk in recovery console may also fix the slow hard drive.

  7. firstcompsvc

    the lines on the screen would either be memory damaged or the video cable came loose in the drop or the video inverter took a dump.

  8. firstcompsvc

    hdd regenerator is needed after a drop as the hard drive may need sectors repaired/recovered.

  9. Hello
    My Medeon laptop fall off a coffee table and when i started it the screen only shows colored lines from the top of the screen down to the end.It worked twice after the “accident” but then it went back.

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