Toshiba Satellite cannot read recovery DVD

I have a Toshiba Satellite laptop. I’m trying to recover it using the recovery DVD that came with the computer. I followed the instructions on the DVD case: popped in the DVD, shut down the computer, powered up the computer while pressing F12. I see the screen with 4 options and I chose CD/DVD. The instructions says the computer should reboot from the DVD after picking this option, but I only see a black screen. The DVD is attempting to be read but nothing happens at all. I repeated the process several times, but I get the same thing. Can you help please?

You are doing everything correctly and it should work.
Try cleaning the recovery DVD disc with a soft cloth, maybe the disc is dirty. Also, try cleaning the CD/DVD drive laser with alcohol wipe, maybe the laser is not clean.
Is the laptop still bootable into Windows? Can you see the CD/DVD drive in My Computer? Does your CD/DVD drive read CDs and DVDs?
What is your reason for reimaging the hard drive?
Here’s what you can try to narrow down the problem. Try booting the laptop from another bootable disc. You can use generic Windows OS CD, live Linux CD (Knoppix for example), ultimate boot CD or any other bootable CD/DVD.
If the laptop boots from other discs but not from the Toshiba recovery disc, apparently the recovery disc is not good and has to be replaced.
If the laptop cannot boot from any bootable disc then most likely you have a problem with the CD/DVD drive.

52 Responses

  1. I am very worried about my Toshiba laptop. It is 2 yrs old and has never caused me any problems. Today I took a flight and I forgot to shut down the laptop pre travel. It went through the Xray machine and then I took it as hand luggage. When I switched it on at home the battery appeared to be dead- unsurprisingly. I plugged it into the mains but it still would not boot up despite all the lights being on. The power-switch is also lit up in blue (even without power attached) but seems to be stuck. The screen is black. I have taken it to a reputable repair shop and he said he will have to open it up to investigate. Does anyone have any ideas what could be wrong with it? Will I lose all my hard drive data? Help I am panicing- I also know nothing about computer programming.

  2. i have a toshiba laptop that i cannot boot into the bios
    my comp got corrupted by a bad virus or something
    wheni got rid of the virus it told me to activate by calling microsft this laptop is 4 years old i dont have the original cd key so i bought a new win xp to reinstall but i cannot boot from cd because i cannot get into bios is there anyway to wipe my c drive and start over

  3. i have a toshiba satellite laptop. Apparently it has developed some system error and is not letting me login, even as the administrator.
    It displays” Unable to log you on due to account restriction”.
    Earlier it never asked for password and the laptop booted completely without the need for entering password.I can only logon as GUEST now.
    Now i hav a query…If i use the recovery DVD that came with the laptop to restore my system,WILL IT DELETE ALL MY DATA or will it ask me to save a copy?
    Also,is there any way to read the DVD’s data on any other pc?
    Any help in this regard is MOST welcome…..i hav tried everything.
    Thank U

  4. wildmanv

    M J A,

    Can you recover to an earlier saved point in which your system was running good ?
    I beleive if you use the recovery discs, it will delete all of your stuff.
    As long as you can save them to either and cd or a memory stick, I would suggest you do so before using the recovery discs.

  5. Laptop Freak

    M J A,

    If i use the recovery DVD that came with the laptop to restore my system,WILL IT DELETE ALL MY DATA or will it ask me to save a copy?

    wildmanv is right, if you run the recovery disc and reimage the hard drive back to factory default it will ERASE all personal data from the hard drive.
    Here’s what you can try.
    1. Try booting the laptop to “Last Known Good Configuration” from the boot options. It’s possible that the laptop will boot properly after that.
    2. See if you can boot into Safe Mode. If you can, try using the system restore utility and recover to an earlier point, as wildmanv suggested.
    3. If you still cannot boot it into your profile, you can try accessing the laptop hard drive using an external USB enclosure. Hopefully you’ll be able to access your profile and transfer files.

  6. Hi there, my Toshiba Satellite A30 laptop has recently developed a virus which I cannot remove so was hoping to revert back to the recovery disk and start from scratch. All my data is backed up onto an external hard drive.

    However, when trying to boot from the Tosh CD, it only opens so that I can see the files, rather than autoplaying and going into the Tosh screen where it writes back the ghost image, or whatever.

    My drive auto plays other CDs and DVDs so why now is my recovery disk playing up and is there anything I can do or get round this problem anyway?

    Many thanks for any assistance, Freaks!

  7. Laptop Freak

    SC,

    when trying to boot from the Tosh CD, it only opens so that I can see the files, rather than autoplaying and going into the Tosh screen where it writes back the ghost image, or whatever.

    You have to boot the laptop from the recovery disc, not open it in Windows.
    In order to boot your Toshiba laptop from the recovery disc you have to follow these steps:
    1. Insert the recovery disc into the optical drive
    2. Restart the laptop and press F12 when Toshiba logo appears on the screen
    3. Select CD/DVD drive from the boot menu and press OK
    4. The laptop will start booting from the recovery disc and after that all you have to do is follow the instructions on the screen

  8. im having a problem with the cd/dvd drive of my laptop (toshiba satellite L100). it has stopped reading all cds and dvds, and disappeared from my computer and device manager. i have figured out the problem, the drive has become loose and i have to reinsert it.
    How will i be able to do that without asking for a technician’s help?
    I know nothing about stuffs like this (esp opening a laptop) so please give me an easy-to-follow guide.
    thanks.

  9. USE SMART BOOT MANAGER (SMALL PROGRAM ABOUT 30K AND ITS FREE). IT JUST A ONE EXE. FILE THE LAPTOP BOOTS CDS FROM THE MBR OF THE HARDRIVE NOT FROM THE BIOS. AFTER DOWNLOADING IT; RUN IT WHICH INSTALLS IN SECONDS THEN REBOOT……..YOUR FRIEND……GENER

  10. Laptop Freak

    zel,
    I’m not familiar with Toshiba Satellite L100 model but I think it can be similar to another Toshiba laptop. Here I posted my suggestion for removing the CD/DVD drive.

  11. Laptop Freak

    Hey Gener,
    Thank you for mentioning Smart Boot Manager. I’ll try this utility tomorrow.

  12. I have a toshiba portege R100 laptop, I’m trying to recover system using the recovery DVD that came with the computer, but the external CD/DVD drive could not find “CD-ROM”, so which model dvd/cd drive can support it?
    I don’t know for sure if Toshiba UltraSlim USB 2.0 CD-RW/DVD-ROM Combo Drive(PA3438U-2CDS) will work?

  13. mhwibowo

    Hi, can u share your CD Recovery for me?
    Please give me the link if invaluable on internet to Download or just email me at mhwibowo@gmail.com.
    Thank’s before.

  14. Hi, I just got a toshiba from ebay, it turns out it came with vista installed and with the old user files. So I decided to reinstall it with the supplied dvds, but I when I inserted the 1st cd and started the recovery process, It asked me for the 2nd cd, but the seller never send it it, just the 1st one, so the computer its in a dead point, whenever I turn on the laptop or restart it, I get pass the home screen that says toshiba, and then a black screen with a small dash in the upper left corner, and stays there. I alredy tried booting it with my vista cd and my xp cd, but still nothing, same thing. Any other suggentions, I alredy tried putting the 1st cd from toshiba, and It wont do nothing, the dvd drive reads it but nothings changes. Please help me out !!!!!!!.

  15. mhwibowo

    CD RECOVERY TOSHIBA Satellite 2410

    Hi all, can anybody share CD Recovery for me?
    Please give me the link if invaluable on internet to Download or just email me at

    mhwibowo@gmail.com.

    Thank’s before.

  16. dojoge

    So did you ever get that recovery CD?

  17. dojoge

    By the way, I have a Toshiba Satellite M115. I’m getting the infamous “disk read error occurred” message when I try to boot. Any suggestions on how to get my data off the hard drive?

  18. I have a toshiba laptop A200-1AX. I have a problem that some DVD’s and mmomory disc with higher capacity such as 4GB canoot be opened in that. Would somebody tell me why and what to do to rectify that probem

  19. I have a Toshiba A200-AH6. It is no longer recognizing the F: drive… I have a combo dvd/cd r/ rw drive. It recognizes E: which is the DVD R. I can’t find the F: drive anywhere – not in the My computer, my devices or anywhere else. Any suggestions on how I can solve this problem?
    Thanks

  20. Laptop Freak

    Ajit,

    I have a problem that some DVD’s and memory disc with higher capacity such as 4GB cannoot be opened

    If your laptop can access and read files on CDs but not on DVDs, there is a problem with the DVD drive.
    Try cleaning the laser inside the drive. You can use cotton swab soaked in alcohol.
    If you still have the same problem, most likely you’ll have to replace the drive.

  21. Laptop Freak

    Michele,

    I have a combo dvd/cd r/ rw drive. It recognizes E: which is the DVD R. I can’t find the F: drive anywhere – not in the My computer, my devices or anywhere else.

    C: is the main partition on the hard drive (or first hard drive)
    D: is the second partition on the hard drive (or second hard drive)
    E: is the DVD/CD R/RW drive.

    What supposed to be there under F:? What are you missing?

  22. I used to have the E: Drive as the DVD R/RW drive and the F: was listed as the CD R/RW drive. They were not listed together under one letter… I don’t know why. When I would look under my computer, they were listed separately (those were the factory settings because I never touched them)… But I installed I-Tunes and the F: Drive disappeared. In I-Tunes, I used to have to select the F: drive for CDs to burn. Now, if i try to burn a CD, the name of the F: drive is no longer there (I think it listed the brand of the CD writer – TEAC something or other)… that is gone all together. If I choose the other one that’s left (TSST Corp), you will see that something has burned onto the CD, but then the drive (or my CD player) do not recognize that there is anything on it. (And it is set to burn into the WAV format.) I don’t know why it’s not working or where the F: Drive disappeared to???

  23. DVD RECOVERY TOSHIBA Satellite A100

    Hi all, can anybody share CD Recovery for me?
    Please give me the link if invaluable on internet to Download or just email me at

    Thank’s before.

  24. Can anyone point me to a place where I can get a recovery disk for my Toshiba M-115 S3154 Laptop? I have tried to burn it from the laptop but it’s not working. I want to give the computer to a family member but I want to clean all our junk out of it and get everything working again. Any help would be greatly apperciated.
    Rob

    RV833@yahoo.com

  25. andy collins

    hi. i have a problem with my lap top. it keeps ejecting the cd/dvd drive for no reason. the lap top is about 4 years old. its a packard bell easy note a8. this is weird!!!
    it willplay cds if you put them in the machine though? starange. thanks for your time…

    andyc

  26. I have ordered a second recovery CD because I thought the first one was bad. However, come to find out, it is my CD rom that is not recognizing the recovery CD. I tried to plug in an external cd/dvd player (which is able to recognize the cd) however it won’t read it until after Windows has initialized.

    Does anyone know how I can get the computer to effectively boot from the external dvd drive? The F12 or “U” still doesn’t do anything…

  27. I have a Sony Vaio and my computer is having difficulty reading dvd’s after being “paused”. I would pause the movie and then try to play again and it will not read the dvd. It even happened with a brand new movie! Does anyone know what the problem may be and know how to fix it?

  28. Michael Hoffman

    My toshiba a75-s226 wont boot from cd and the dvd/cd rom is not in device manager or computer. But it still spins and lights up

  29. Hi 2 all,

    I’m Having a problem with my recovery CD it’s not booting on it I tried to boot from another OS (Ultimate) after it reach to completing installation it stop so can someone help me with the recovery CD my machine is satellite A300-14S.

    Email:demoletion75@gmail.com

    thanks guys

  30. My problem is slightly different. I can’t reboot/restart my Toshiba M45 laptop. So I tried using my recovery DVD.
    Because my computer will not reboot after shutting down I’m unable to do anything. I get as far as the Toshiba screen while holding down the “C” key as called for in the instructions but I stay hung up on the Toshiba screen.
    My original problem that started all this is my computer will never completely shut down. It gives me the message that “windows is shutting down” but after waiting with nothing happening I have to shut down maually. Then to start up again I have to wait for an hour or so and maybe even more before windows will reload. Sometimes it’s the next day before Windows(XP)will load up.
    I’ve used several antivirus and spyware programs, cleaned files, etc.so the drive is clean.
    Any suggestions?
    Thanks

  31. my cd/dvd drive cannot read cd’s or dvd’s and it does not appear in the my computer section…what can i do. i have a toshiba satellite A215.

  32. I have a Toshiba Satellite A75 s226. My computer got some sort of really bad virus or trojan horse (I think.) It began hijacking my computer and shutting it off automatically. I can turn on my computer – but it still shuts off within about 30 seconds, no matter what I do. I have been attempting to reformat / restore my computer via the “Restore DVD” – and it seems to read it perfectly – and it begins the restoration process like it’s supposed to – but then, after about 20 or 30 seconds, it shuts down. I’ve cleaned the DVD drive laser with an alcohol swab, and appears to be working. I’m guessing that the DVD drive works also because the restoration process opens a full window shows its progress – for a few seconds, anyway. Then, inexplicably, it shuts down. That’s the part that stumps me. Help desperately needed. Thanks.

  33. I have some sort of virus. I have run virus scan at which time it picks up many virus’, trojans & malware but is unable to clean them all. Now when I restart it, it brings up my windows logon screen. When I click on user it says ” loading personal settings” & then ” logging off” & then goes back to logon screen with user listed. I tried starting in safe mode. Which gives me two users, mine & Administrator, but each one does the same thing. Please help. I can’t lose any infomation I have. Thank you

  34. Laptop Freak

    Cadee,

    I tried starting in safe mode. Which gives me two users, mine & Administrator, but each one does the same thing. Please help. I can’t lose any infomation I have.

    I’m not sure if it’s going to help, but you can try starting the laptop to “Last Known Good Configuration”, maybe you’ll be able to login using this method.
    As a last resort, you can access data on the hard drive using an external USB enclosure. After the data is backed up, reinstall OS and applications from the recovery disc.

  35. can anyone share the recovery cd with me please, can you send it to me or give a link to download it. thank you

    send it to tommyhuynh_AT_mail.com

  36. Hi… after running in recovery cd with c:\windows
    what can we do? if we want to repair OS, after system is blue screen. thank’s.

  37. Hi, My toshiba Satellite A100 has a virus and I wanted to reformat and reinstall windows from the recovery cd.

    I follow the instructions that LaptopFreak has listed above. The systems says it is loading a Ramimage and does so, then when it finishes just reboots accomplishing nothing. No further instructions appear. Is this a function of the virus?

    Thanks!

  38. i need help, i forgot my pass on my toshiba satellite P305D-S8818. and i lost my recovery disk, is there anyway i can get this back? any site or download i can get into to make a new recovery disk!?

  39. I have an SD slot on my laptop (toshiba satellite) it was working fine, but i when i started deleting some programs somehow my laptop won’t recognize my SD card it usually shows up as E: drive. Can someone tell me how to fix this error?

  40. I have a Toshiba Satellite Ls355d. My Vista home died while on the road and my recovery disks were ruined by my daughter. I installed windows 7 on the main partition just to use until I got home. Now I want to restore it, but I notice the recovery partition does not show. In disk manager it shows it there as healthy with no drive letter. If I right click it all it gives me is a help option. How can I make it so I can use the recovery partition? Thanks.

  41. Ricky Mok

    I was trying to recover my Satellite A45 S151 by using the recover DVD that came with the machine and getting an error message saying “Wrong Machine” hten I noticed that the DVD that I have is for A65 instead of A45, I don’t know why but the DVD was in the original box with the laptop I bought 5 years ago from Compusa. Is there any way I can recover my laptop to the factory default? I look at the Toshiba website, they don’t even have A45 listedon their list of products.

  42. In trying to clear up a minor nuisance, I really screwed up my Toshiba A60 laptop. I installed a utility program called Autoruns. This program allows you to see what programs and processes your computer is running at startup. It give you the ability to stop a process by removing the “check mark” from the box. Well I removed that I thought were harmless and that I wasn’t using. When I restarted my computer, all I got was a Toshiba welcome screen with my cursor was disable. So I used the power button to manually power down the computer. When restarting, all I get is a black screen. I tried the Toshiba Recovery CD and followed the directions by holding down the “C” key upon powering on. But I get nothing but the black screen. I am assuming the system isn’t looking at the CD-ROM first to boot up. So now what do I do? I obviously messed up the start-up process and cannot figure out how to get into my system to undo the mess I made.

  43. I fixed my problem (posted July 21, 2009 at 9:04 pm). I just disconnected and reconnected my hard drive and I am back up and running.

  44. My Satellite Pro 6100 instead boots regularly from masterized CD’s but not from masterized DVD’s (I tried 4X, 8X, dvd-r, dvd-rw with Nero, DVDFab and several other software).
    Till now the only DVD bootable that works is its Recovery DVD.
    How to solve ?
    Thanks in advance.

  45. You can buy HP/Compaq/Sony/Toshiba/Dell/Acer/IBM/Gateway/etc etc System Recovery CD or DVD (also called System Restore discs) from this website
    http://www.digitalmedia-labs.com

    They have almost all brands for laptop and desktop models and they ship right away. I bought for my computer and arrived extremely fast and my computer is in new condition now, everything runs like new. They also have free shipping and very nice Customer service. I had a great experience.

    Good luck!

    ~Brad~

  46. I’m having the same problem as some other people with my Toshiba Satellite (I got it in 2006). I got a pretty bad virus and needed to reformat, so I tried booting from the recovery disc.

    It successfully goes through the RAM DISK progress bar, and then it even shows a mouse pointer, but then abruptly shuts down and restarts the computer from scratch. This is really bad news if I cannot format. What should those of us experiencing this problem do?

  47. Laptop Freak

    dan,

    It successfully goes through the RAM DISK progress bar, and then it even shows a mouse pointer, but then abruptly shuts down and restarts the computer from scratch. This is really bad news if I cannot format. What should those of us experiencing this problem do?

    Maybe the laptop shuts down because it overheats? Touch the bottom of your laptop. Does it feel hot? Can you hear the cooling fan inside the laptop working?

  48. Okay I bought a laptop about 5 or 6 months ago and never had any problems until just recently when a virus pop up came up. I ran about 3 virus scans and it didnt show that I had one, but almost everything I clicked on online it popped up. Can you tell me a solution? By the way its a Toshiba Satellite L355-S7915.

  49. I have a Toshiba Satellite P15 series laptop. My computer got some sort of really bad virus or trojan , It got hijacked my computer and I was not able to log on at all then I ran SUPERAntispyware and it got it out . I can turn on my computer – but my DVD player gives me a I/O error now, no matter what I do. I can’t / restore my computer via the “Restore DVD” –. I’ve cleaned the DVD drive laser with an alcohol swab, and. I’m guessing that the DVD drive connection is bad or the DVD drive is bad, it starts up again with out going in to restore. That’s the part that stumps me.
    Help desperately needed.
    Thanks.

  50. jinshad

    I have a toshiba laptop L300 preloaded with Windows Vista. I then installed pirated Windows 7 edition. Now I wanted to return to Vista and recover the laptop. I have partitioned my harddisk into the following
    1. Hidden Partition of 1.47 GB ( it was alraedy there before and I had not touched it)
    2. C drive containing Windows 7 40 GB
    3. Unpartitioned free space about 76 GB
    4. 116 GB containing personal files 116 GB

    I tried a recovery disk which came with the laptop. But when I
    load it, it asks me for formatting a 119 GB harddisk partition for installing Vista. I dont have any 119 GB partition. Since I am afraid of deleting my personal files, I didnt try to recover it.

    Is there any way to restore my laptop without losing my personal files OR Is there any problem with my Recovery Disk?

  51. freddy

    My toshiba labtop may have had a virus or hacker into it or it
    May have been caused by java update. Whatever is going on, it acts
    Like windows is going to load then comes to a black screen.
    A minute later a coursor pops up. I loaded recovery cd in and
    It wouldn’t read it. I managed to get it to read it twice, but
    Both options got me nowhere. Thought I heard toshiba submitted a
    Bunk, stock recovery disk and that a true one that wks needs to
    Be ordered. Is this true?? Help! Black screen of death. Cant
    Get recovery cd to wk

  52. toshiba m65 with bad combo-drive, i’m trying to wipe it and restore. How do I use external drive to run the restore disc ?

    THANX !

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